StyleSeat Reviews 196

TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the app's user-friendly interface and its effectiveness in helping them gain new clients and grow their businesses. They find it helpful for managing appointments, showcasing their work, and setting prices. Some users also value the educational resources provided and the platform's ability to keep their schedules full. However, some people were dissatisfied with the pricing structure, noting that the fees, especially for new clients, are often considered too high and can impact profitability. There are also concerns about customer service, with some reporting slow or non-existent support when issues arise. A few other people also felt that the app has glitches and that communication between the platform and stylists could be improved.

What people talk about most

Service

People report ambiguous experiences with service. Many customers express frustration with hidden fees,... See more

Application

Consumers find the app experience to be ambiguous. Many users praise the app as a helpful tool for building... See more

Customer service

Users describe ambiguous interactions with customer service. Many reviewers report negative experiences,... See more

Staff

Customers consistently note ambiguous experiences with staff. While some reviewers appreciate meeting great... See more

Price

Clients share negative opinions on price, with many expressing dissatisfaction over unexpected charges and... See more

Based on these reviews

Rated 3 out of 5 stars

StyleSeat is a great tool for attracting new clients, but the fees are absolutely outrageous. There’s membership fees, transaction fees, and new client fees. They also up charge the clients for “premi... See more

Company replied

Rated 3 out of 5 stars

Look this is app is cool but sometimes I have warm leads generated from social media or a referral and they will still charge me the “ new client fee “ saying they marketed me but relasitcly the clien... See more

Rated 3 out of 5 stars

I appreciate the clientele provided. I’ve met great clients on styleseat that have become loyal clients. I’ve also had an influx of solicitors that get my information from styleseat. I think that need... See more

Rated 4 out of 5 stars

The site is wonderful for keeping a schedule of every client that books, and works to help resolve issues on their end. I would like to be able to add more than one payment method for instant payouts,... See more

Company replied

Rated 1 out of 5 stars

Pro-tip, find the stylist using their app, message, then do everything off the app. Some stylists scam and steal and their platform offers no protections for consumers. A stylist didn't communicate... See more

Company replied

Rated 4 out of 5 stars

I love stylseat. It’s the perfect middle man between me and paying customers. The app has plenty of features namely their email marketing and social post options. And they’re always innovative. While... See more

Rated 5 out of 5 stars

I love Styleseat Being a top pro has helped me gain more clients. I have gotten 38 new clients from January to July 1st. I recently had a situation with a client who complained to styleseat about... See more

Rated 5 out of 5 stars

StyleSeat is literally like my personal / online assistant. clients can find me easily, StyleSeat does the marketing part while I just sit back and see my schedule fill up. This is one of the be... See more

Rated 5 out of 5 stars

My experience on style seat is amazing!! I get to post my work and also get to advertise my business as a stylist!! Becoming top pro is definitely a tremendous blessing!! Continue to grow and preserve... See more

Company replied

Rated 5 out of 5 stars

This been all my life doing hair enjoy what I’m doing always present the best and to do the best of my ability love the comments when the client finish and they will review me and to talk so much abou... See more

Rated 5 out of 5 stars

Being Top Pro Status was a short term achievement I wanted. StyleSeat is more than a booking platform; It gave me platform that I was able to create a machine of a system for myself which makes high v... See more

Rated 5 out of 5 stars

Thanks for recognizing me as a TOP PRO on your platform. I’m a Master Cosmetologist starting over in a new state. Joining Styleseat was the best way for me to rebuild a clientele. I obtained my pro... See more

Rated 4 out of 5 stars

This app is great! I love how easy it is to navigate. It’s a great option for someone building clientele as it brings tons of new people directly to your phone. The downside to me can be the fees at t... See more

Rated 5 out of 5 stars

Hello I have been using StyleSeat for a 10 years and it only gets better. I’m excited every week receiving new clients and reuniting with old one every week is awesome. I am always looking forward to... See more

Rated 1 out of 5 stars

I tried to book with stylist Nesha Dean a braider in Orlando. She took my deposit, moved the appt time failed to contact me saying she could keep my original time, then when I had a emergency she was... See more

Rated 4 out of 5 stars

My Honest Review of StyleSeat As a licensed cosmetologist and salon owner, I used StyleSeat to manage bookings and streamline my business. In the beginning, it worked — clean interface, a... See more

Rated 2 out of 5 stars

My hairstylist cancelled an appointment last minute and had a 911 with extensions. Although it was very helpful in a tight situation, I wouldn’t use to again going forward. I paid for the appointment... See more

Company replied

Rated 1 out of 5 stars

If I could give 0stars I would. Avoid booking with this App. This company doesn t support the consumer at all. This app allows, what they call “pro” to fraudulently list open availability to consumers... See more

Rated 1 out of 5 stars

This review is for barber Brian GODBOLT. It is robbery to not respond to a customer attempting to reschedule. I messaged him through the app to reschedule prior to 24 hours for the service. This barbe... See more

Company replied

Rated 1 out of 5 stars

I have never had a problem until I made an appointment and the stylist never responded to my messages. I submitted a ticket and received an email saying they will respond within 48 hours, the appoin... See more

Company replied

Rated 1 out of 5 stars

I keep running into isues where any new client, even if I share my personal booking link, stylseat records them as a new client connection and takes $50. I constantly have to prove that i know the cli... See more

Company replied

Rated 1 out of 5 stars

This website is the worst. The stylists on it are scammers. The stylist I booked charged me a deposit, then rescheduled my appointment without asking me. I couldn't make the new appointment. When I we... See more

Rated 1 out of 5 stars

Style seat let's the hair stylist put fake pricing under her profile and when the stylist actually contacts you her prices are double what she posted. She refused to give me my deposit back.

Rated 1 out of 5 stars

I haven’t noticed any improvement in my bookings since becoming a Top Pro. It’s been over a month with very few appointments, and I don’t believe my profile is being featured in the top results for... See more

Rated 5 out of 5 stars

I really like StyleSeat, I've been with them for 8 years I think. My clients love it, for the most part, some people don't like the little appointment charge it charges them. They can always look a... See more

Rated 1 out of 5 stars

There needs to be a way to review a stylist based on their conduct and business practices. My barber, who I was loyal to for six years, cancelled my appointment last minute and decided to ignore m... See more

Company replied

Rated 1 out of 5 stars

Wish I could give them ZERO stars! They scam the stylists! Recently they removed me because I wouldn’t upgrade. Why would I? I barely get clients through the platform and it’s because unless you’re pa... See more

Rated 5 out of 5 stars

As a Top Pro on StyleSeat, this platform has helped streamline my bookings, improve client communication, and showcase my services. My business has grown steadily, and I appreciate the tools and expos... See more

Rated 5 out of 5 stars

This app is worth it and a BIG HELPING tool to get you off the ground and on your feet. It took less than 2 months to gain top pro badge and an extended clientele out of this world 🥰 beyond satisfied... See more

Rated 4 out of 5 stars

My experience with style seat is very eye opening as far as business. I feel like to make any profit I have to increase my prices drastically. I feel like the new client fee is a bit much. Taking $5... See more

Rated 4 out of 5 stars

I’ve been with Styleseat for a while now, and it is overall a good platform to conduct your business from. I like that they offer certain things to the stylist on Styleseat , I’ve taken loans out th... See more

Rated 5 out of 5 stars

I love the app and brining me new people but I wish you would stop booking people with IG a couple mins of appointment times. I have on there you have to book 3 hours in advance & you keep letting peo... See more

Rated 5 out of 5 stars

StyleSeat has been very instrumental to my business. Getting new clients in the shop isn’t always easy but StyleSeat is consistent and reliable. I love all of the helpful business educational resourc... See more

Rated 4 out of 5 stars

I really enjoy you all helping to get clients but 30% is steep for each client. You should allow intake forms to be completed and shown when taking clients you all sent.

Rated 1 out of 5 stars

If I could give 0 stars I would! Horrible customer service! They will not pay you! It has been times where it will say I was paid out and money doesn't hit my account!! I decided to cancel my membersh... See more

Company replied

Rated 2 out of 5 stars

Yes, it’s drawn a lot of attention but there’s so many glitches in the app that I can’t even respond to the clients so I’m losing clients just as fast as I’m getting them

Company replied

Rated 5 out of 5 stars

I like being a Top Pro. It allows me to be at top search of Styleseat. That in turns gives me the opportunity to meet new clients that continually help build my clientele. I love it 🥰

Rated 2 out of 5 stars

Not bringing in enough clientele for me. Not able to modify promotions or make any specific changes that tailor to my business needs.

Rated 5 out of 5 stars

I’ve been a hairstylist for over 14 years, and StyleSeat has been one of my favorite tools for managing my business. It really streamlined the booking process for both me and my clients.... See more

Rated 1 out of 5 stars

I've used StyleSeat multiple times in the past. The stylists have been hit or miss, but no issue with the platform itself. Recently I booked an appointment and the stylist cancelled day of (about 4 ho... See more

Company replied

Rated 3 out of 5 stars

I appreciate the convenience StyleSeat offers for booking and managing appointments. As a stylist, it’s been helpful for keeping my schedule organized and allowing clients to book easily. However, the... See more

Rated 5 out of 5 stars

I’m really happy with StyleSeat and the changes that have been made , you guys have helped me service a lot of great and wonderful people I am truly blessed

Rated 5 out of 5 stars

Styleseat has been an essential tool when it comes to my business, styleseat keeps me booked and busy, and I have full control over my schedule!!!

Rated 5 out of 5 stars

I love waking up to new bookings overnight and when my gaps get filled without me having to do a thing. Its kept my books full even in this difficult economy. Highly recommend

Rated 5 out of 5 stars

Being a Top Pro on Styleseat has been extremely beneficial to my business. I’ve been connected to over 40 new clients since the beginning of the year.

Rated 4 out of 5 stars

I have been on Styleseat for almost 4 years and I can say that I enjoy being a Top Pro. I have been working really hard towards this. Styleseat really does help build your business if you put in the w... See more

Rated 1 out of 5 stars

When I type in the services that I provide in a search using my city and ZIP Code, my page does not pop up. There are Stylist that lives over 60 miles away that are visible before mine. I don’t unders... See more

Rated 5 out of 5 stars

I absolutely love this app and I’ve been using it for years. I appreciate the opportunity to grow and develop with this platform. I especially enjoy the perks and data provided to premium membership a... See more

Company replied

Rated 1 out of 5 stars

This company is a rip off. The rate is to high and they are hard to get in contact with they charge your clients a higher price than what's listed. Get your own easy simple booking. Don't be to desper... See more

Company replied

Rated 2 out of 5 stars

I had an issue with StyleSeat. I have been using StyleSeat for years. However, this time I made an appointment with my regular hairstylist. Due to a health issue, i couldn’t drive the distance to the... See more

Company replied


Company details

  1. Software Company

Written by the company

StyleSeat is a beauty and grooming marketplace that helps millions of new clients search, discover, and book beauty and barber professionals. For stylists and beauty professionals, it’s the only booking platform that grows your revenue for you by helping you get exposure to new clients and earn more for appointments. For Clients, StyleSeat offers thousands of top professionals to choose from for a variety of popular beauty services. Each professional has a list of services with pricing, photos and client reviews so finding the right pro for you is easy. Book an appointment right in the app or website, we'll send you confirmation and reminders and you can even pay through the app too! For Professionals, StyleSeat isn't just a booking app. We’re an all-in-one solution that helps salons, stylists, barbers, nail techs & more manage and build clientele. Our Pros earn more money, get exposure to millions of clients and keep their regulars coming back.


Contact info

3.3

Average

TrustScore 3.5 out of 5

196 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 56% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This company is a rip off

This company is a rip off. The rate is to high and they are hard to get in contact with they charge your clients a higher price than what's listed. Get your own easy simple booking. Don't be to desperate to use these people its not worth it.

2 January 2026
Unprompted review
StyleSeat logo

Reply from StyleSeat

We’re sorry to hear about your concerns and appreciate you taking the time to share this feedback. At StyleSeat, our pricing reflects the tools, exposure, and resources we provide to help beauty and wellness professionals connect with new clients, build lasting relationships, and grow their businesses.

We’d welcome the opportunity to learn more about your experience and see how we can help. Please reach out to our support team at support@styleseat.com and include “App Review” in the subject line, along with any details you’re able to share. This will allow us to review the situation and follow up with you directly.

Thank you again for sharing your perspective. We value feedback from our community.

Rated 4 out of 5 stars

Overall it’s a good company to work with

Good company just glitches sometimes but they get them corrected. However, they are an inconvenience sometimes.

11 July 2025
StyleSeat logo

Reply from StyleSeat

Thank you for sharing your feedback. We’re glad to hear you’ve had a positive overall experience and that issues are resolved when they come up. We also understand how technical issues can be inconvenient, and we appreciate your patience when that happens.

We’re always working to improve app performance and reduce disruption when issues do arise.

We’ve reached out to you directly via email to follow up and learn more. If you’d like to share additional details or need support, you’re welcome to reply there at your convenience. Thank you again for taking the time to leave a review.

Rated 1 out of 5 stars

I have never had a problem until I made…

I have never had a problem until I made an appointment and the stylist never responded to my messages. I submitted a ticket and received an email saying they will respond within 48 hours, the appointment is in less than 12 hours. While trying to give the stylist time to resound, didn't know if I should go or not, reschedule or cancel the appointment. There are no appointments available for me for the time I need the service. This is unacceptable, I will never use this APP again. I will go into salons to make my appointments.

22 December 2025
Unprompted review
StyleSeat logo

Reply from StyleSeat

Hi Martina,

Thank you for sharing your feedback regarding your appointment. This is not the level of service we want our clients to experience, and we sincerely apologize for any inconvenience this has caused, as well as for the lack of responsiveness from your Pro.

In situations like this, we recommend messaging the Pro through the app or checking their profile for any contact details they have provided so you can reach them directly. If you have already made every effort to contact the Pro but still received no response, please email us at support@styleseat.com with "App Review" in the title and your details so we can further assist you.

Our goal is to provide a convenient platform that allows you to book appointments through our app without the need to visit the salon in person, and we are committed to ensuring you have a smooth and positive experience. Thank you for contacting StyleSeat.

Rated 1 out of 5 stars

I booked an appointment with a stylist…

I booked an appointment with a stylist on October 28 to take place on November 1st at5 am. On Thursday, the stylist reached out and asked about the style I wanted. I didn'thear anything else from her until I reached out at 5:30 pm on Friday, October 31st, thenight before the appointment was supposed to occur, to ask about the location of theservice (her profile states "mobile stylist"). She replied that she would not have time tocomplete the style I wanted, and that she could do it on Sunday at 5 pm or any day at 4 pm. None of those times worked for me, so I let her know that she should cancel the service since she was unable to complete the service at the time I scheduled. The next day, I was charged $80.00 for "late cancellation." I reached out to the stylist for a refund, and received the following response: "Hello LaVonya, I hope this email finds you well. How are you today? My name is ****, and I’m with the StyleSeat Support Team. Thank you for reaching out— I’m here to help. I truly apologize for the delayed response, as we’re currently experiencing a high volume of inquiries. I appreciate your patience during this time. I’m so sorry to hear about your recent experience and that your appointment was canceled by the stylist. I completely understand how frustrating it must be to be charged when the service didn’t take place, and I want to make sure we get this resolved for you as quickly as possible. To get started, I’ll need a bit more information. It looks like the email address ****** isn’t linked to any StyleSeat account in our system. Could you confirm if you might have used a different email when booking your appointment? I responded to the email with my other email and received a cookie-cutter response: "Professionals have the option to set a No-Show and Late Cancellation Policy, which is visible on their profile page," etc.

26 November 2025
Unprompted review
StyleSeat logo

Reply from StyleSeat

Thank you so much for sharing this experience. We’re very sorry to hear what happened—especially after planning ahead and attempting to coordinate directly with the stylist. We completely understand how frustrating it feels to be charged when the appointment didn’t take place at the original time you scheduled.

Professionals on StyleSeat set and manage their own cancellation policies, and we recognize that situations like this should still be reviewed to ensure the policy was applied correctly. Our Support Team can take a closer look at the timeline, communications, and how the charge was processed to make sure everything aligns with the policy expectations.

Please email our team directly at support@styleseat.com, and include the email used for booking so we can locate the correct appointment. When you reach out, please also include “App Review” in the subject line—this helps us identify your case quickly and follow up with the appropriate review.

We appreciate you bringing this to our attention and would like the opportunity to assist further.

Rated 4 out of 5 stars

I love stylseat

I love stylseat. It’s the perfect middle man between me and paying customers. The app has plenty of features namely their email marketing and social post options. And they’re always innovative. While every matter isn’t always addressed right away I can tell the people in charge of keeping the app and business up to date are constantly thinking on how to improve

2 December 2025
Rated 5 out of 5 stars

Good!

I feel like they have a really nice app! It’s easy and fun to use. They do make it easier for clients to book and find me!

2 December 2025
Rated 1 out of 5 stars

I keep running into isues

I keep running into isues where any new client, even if I share my personal booking link, stylseat records them as a new client connection and takes $50. I constantly have to prove that i know the client. It makes me want to remove the new client connection feature.

2 December 2025
StyleSeat logo

Reply from StyleSeat

Thank you for reaching out and sharing this. We understand how important accurate new client attribution is, especially when you're sharing your booking link directly with clients.

To make sure everything is being attributed correctly and to review any instances that don’t seem to match your records, our team would be happy to take a closer look. Please reach out to support@styleseat.com with the names or dates of the appointments in question and include “App Review” in the subject line. This will allow us to investigate the specific bookings and clarify why the new client connection fee was applied.

We appreciate you bringing this to our attention, and we’re here to help make sure everything aligns with your account activity moving forward.

Rated 5 out of 5 stars

I’m very happy with my business

I’m very happy with my business it’s my passion using style seat platform has made a great impact and very grateful of that especially when slow times during the year style seat is still able to refer new customers love it !!!!!

2 December 2025
Rated 1 out of 5 stars

At this point I’m only on StyleSeat…

At this point I’m only on StyleSeat because I have too many clients to switch

2 December 2025
StyleSeat logo

Reply from StyleSeat

Hello Septimus,

Thank you for writing a review about your experience. We appreciate your feedback, and we’re sorry to hear that you’ve been disappointed with StyleSeat.

We understand how important it is to find a platform to help run your business and make it as smooth as possible.

We believe our Premium Plan offers many features to help you grow and market your business. If you need help with your account or account growth, our team is always here to help. We can be reached through our Help Center here.

We truly value your time with StyleSeat and the business you’ve built on our platform. I hope you have a great day!

Rated 1 out of 5 stars

When I got my hair cut it wasn't what I…

When I got my hair cut it wasn't what I asked for. I asked for a mid taper when instead got to low fade, the top is uneven, and now I have a high top even tho I never wanted one. I asked for a trim when instead he cut it too low. My front is short than any place else. And the top of my head looks like there's no hair:same length as when I came in.

4 November 2025
Unprompted review
StyleSeat logo

Reply from StyleSeat

Hi there, thank you for taking the time to share what happened. We’re really sorry to hear about your experience. That sounds incredibly frustrating, and we never want anyone in our community to leave an appointment feeling disappointed or unheard.

It sounds like your feedback may have been meant for the professional who provided the service. Reviews for a Pro are typically shared through your appointment in your StyleSeat account or from links in communication we send, and we just want to make sure your feedback reaches the right place.

Just to clarify our role: StyleSeat provides the booking and business tools professionals use, but we don’t manage their businesses or the services they provide. Because of that, we aren’t able to adjust service outcomes or issue refunds directly on their behalf. However, most Pros genuinely want their clients to be satisfied and are open to working toward a resolution when something doesn’t go as expected.

That said, we always want to do right by our community and make sure you’re supported. We weren’t able to locate a support ticket based on your review, but if you’re open to it, please reach out to us at support@styleseat.com with "App Review" in the subject line. Once we hear from you, we’ll be able to take a closer look and help however we can.

Thank you again for sharing your experience. We’re available to help look into things further if you’d like.

Rated 1 out of 5 stars

This review is for barber Brian…

This review is for barber Brian GODBOLT. It is robbery to not respond to a customer attempting to reschedule. I messaged him through the app to reschedule prior to 24 hours for the service. This barber charged my 60 dollars when the service was 45 dollars. He charged me while speaking to me before the appt. Very unprofessional. I had to dispute the charge. No integrity

27 September 2025
Unprompted review
StyleSeat logo

Reply from StyleSeat

Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this must have been. Since your review doesn’t include appointment details, we’re unable to investigate further here. Please reach out to us at support@styleseat.com with “App Review” in the subject so our team can review your case and provide support.

Rated 1 out of 5 stars

Had a Bad Experience, Can't Leave a Review

There needs to be a way to review a stylist based on their conduct and business practices. My barber, who I was loyal to for six years, cancelled my appointment last minute and decided to ignore my text when he asked me when I wanted to rebook. He also ghosted me last month when i tried to schedule 5 days before a big event and there were no slots in StyleSeat. He accommodates other clients over the phone WHILE CUTTING MY HAIR, but for someone like me who always books on Style seat in the last six years with him...he's ignored all 7 or so of my calls and texts to make appointment or reschedule outside of the available StyleSeat slots. My barber took me for granted and so I'm no longer his client.

It is important for StyleSeat to allow clients to review stylists and not limit making reviews only after getting a haircut. I think these inflated ratings are obfuscating legitimate bad experiences that would otherwise be broadcasted.

17 September 2025
Unprompted review
StyleSeat logo

Reply from StyleSeat

Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the difficulties you’ve had with your barber after being such a loyal client for so many years. We completely understand how frustrating and disappointing it must feel to be unable to share that experience in the app.

At this time, reviews on StyleSeat can only be submitted once an appointment has been completed. We know this limitation can be discouraging, especially in situations like yours where you want to provide feedback about professionalism and conduct outside of a finished service.

Your comments are important, and we’ve shared them with our product team as we continue working on ways to improve how feedback is collected and displayed. In the meantime, if you’d like us to look further into your experience or provide direct support, you can submit a ticket by reaching out to support@styleseat.com. Please be sure to include "app review" in the subject line. Our team would be glad to review your situation more closely and ensure your concerns are properly addressed.

We really appreciate your feedback and your history as a long-time StyleSeat client, and we’re committed to making the platform more supportive for experiences like yours.

Rated 1 out of 5 stars

VERY UNPROFESSIONAL COMPANY WHO DOES…

VERY UNPROFESSIONAL COMPANY WHO DOES NOT ASSIST THE CLIENT WHEN THE STYLIST THEY HAVE EVAM THE CUSTOMER!!!

4 September 2025
Unprompted review
StyleSeat logo

Reply from StyleSeat

We appreciate you sharing your feedback with us, and we're truly sorry for the frustration this experience has caused. We understand how upsetting it is when expectations aren’t met, and we take your concerns seriously.

We’ve carefully reviewed the situation and shared your feedback with the stylist. While each professional sets their own deposit and cancellation policies, we’ll continue to monitor this closely and act as a forum to help facilitate communication between you and your stylist.

If there’s anything else we can do to support you, please don’t hesitate to reach out to us directly.

Rated 5 out of 5 stars

Styleseat is helping me build my Clientele

Styleseat is helping me build my clientele back up after moving to a new state I love all the resources and the marketing tools it use to draw clients in!

2 September 2025
StyleSeat logo

Reply from StyleSeat

Love this! 🎉 Building back your clientele after a move is no small feat—we’re thrilled StyleSeat’s resources and marketing tools are helping you draw in new clients!

Rated 1 out of 5 stars

you aren’t responding to my emails

you aren’t responding to my emails
you aren’t being honest when my clients use my link to not get charged the new client fee
and you currently have my money on hold after i proved a client is trying to scam for a free service

2 September 2025
StyleSeat logo

Reply from StyleSeat

Thank you for sharing your feedback—we truly want to help. We weren’t able to locate a recent email from you in our system, and if you did reach out, please know we typically respond within 24 hours.

There are a few reasons why a client might have been accidentally marked as part of a marketing program, and we’d like to investigate this further so we can resolve the issue. If you can get in touch with us directly through the Help Center, our team will be ready to assist.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look