very lovely staff, especially Shayne and Gabriella. stayed here for two years, overall good experience and good value for the location. also got lucky with my room;) a little loud occasionally due t... See more
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Mealmarket it’s a great place to live. It is very close to bus stops for both RGU and Uni of Aberdeen. The staff are lovely and are available 24/7. The main criticism about the accommodation is how ex... See more
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The staff is very helpful and friendly, the events they hold regularly are pretty good, and they’re welcome to non-residents which is kinder than most other accoms
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Lovely accommodation in the perfect location with staff happy to help at any time. Next to city centre and train station and bus stops right outside. Lovely rooms at a very affordable price for... See more
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Company details
- Property Management Company
- Real Estate Rental Agency
- Serviced Accommodation
- Student Dormitory
- Student Housing Center
About Student Roost
Written by the company
At Student Roost, we provide student accomodation across more than 20 cities in the UK.
We know that there are lots of student accommodation options available to you, so we work hard to go the extra mile. That's why when you leave us a review, whether it's good our bad, we listen. We will never delete your reviews or ignore your feedback. It's hearing from you, that helps us to continue to improve.
We’re in great locations and offer comfortable rooms, convenient facilities and friendly teams who are onsite 24 hours a day – so whether it's a lost key, collecting a parcel or just a friendly chat, we’re always here for you.
It’s simple: we want to provide the very best experience for you to make the most of student living.
Book your room today – we'd love you to stay.
We know that there are lots of student accommodation options available to you, so we work hard to go the extra mile. That's why when you leave us a review, whether it's good our bad, we listen. We will never delete your reviews or ignore your feedback. It's hearing from you, that helps us to continue to improve.
We’re in great locations and offer comfortable rooms, convenient facilities and friendly teams who are onsite 24 hours a day – so whether it's a lost key, collecting a parcel or just a friendly chat, we’re always here for you.
It’s simple: we want to provide the very best experience for you to make the most of student living.
Book your room today – we'd love you to stay.
Contact info
Birmingham, United Kingdom
- studentroost.co.uk
3.5
Average
727 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I enjoyed my stay
I enjoyed my stay , very helpful staffs. Kate is extraordinarily kind, she was always intentional about helping.
7 August 2024
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We are very happy to hear you enjoyed your stay and that Kate made such a positive impact on your experience. We really appreciate the feedback! - Student Roost
Broken windows
Broken windows, lack of toilet seat. Little to no urgency for maintenance issues. Lack of appliances provided at the start of the year (kettles, brooms etc), so had to buy my own.
21 October 2023
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We are sorry to hear of your broken windows and toilet seat and hope our maintenance team were able to fix these for you, where possible, once the issues were logged. We are sorry to hear you had to buy unexpected items upon arrival. Before arriving at your property you will have been asked to complete your induction, this includes a section on what you need to bring with you to your property and what items we provide for you, we also add in what we recommend too. If you would like to discuss the matters you’ve raised with us further I would encourage you to complete our Feedback and Complaints form, if you haven’t done so already, so a member of the team can get back to you, here: www.studentroost.co.uk/feedback-and-complaints. Thank you again for taking the time to leave a review. We value all resident feedback. Many thanks - Student Roost
best student accommodation at an…
best student accommodation at an affordable price. peaceful. best service and best staff at reception. 24hr service for any kind of emergency.
6 August 2024
Reply from Student Roost
Hi there, thank you for taking the time to leave us such a positive review. It’s great to know you’re enjoying your time living with us. We really appreciate the feedback! – Student Roost
10/10
I stayed in John Bell House for my first year at university, and I couldn't recommend this place enough!
They always put on amazing events nearly every evening, meaning that it was a lot easier to meet people from the building. The receptionist team were always on hand, cheerful and helpful whenever anything was needed!
I loved my whole year staying here!
13 June 2024
Reply from Student Roost
Hi there, thank you for leaving us such a wonderful review! We are so pleased you’ve enjoyed everything that John Bell House has to offer our residents and that you’ve found our team members to be friendly and helpful. We really appreciate the feedback! – Student Roost
I think student roost is great
I think student roost is great as it’s very central and secure to everything in belfast, however I feel they pick out silly marks and try and get you to pay silly money on top of a crazy rent charge.
6 August 2024
Reply from Student Roost
Hi there, thank you for taking the time to leave a review. We’d be keen to find out more about the issues you've raised, so that we can improve our services for current and future residents. You can contact your property directly with more information, or complete the Feedback and Complaints form on our website (www.studentroost.co.uk/feedback-and-complaints) and someone will reach out to you. We appreciate your feedback. Many thanks - Student Roost
Reply from Student Roost
Hi there, thank you for taking the time to leave a review. We're very sorry to hear you have had a negative experience while staying at Mannequin House. We’d be keen to find out more about the issues you've raised, so that we can improve our services for current and future residents. You can contact your property directly with more information, or complete the Feedback and Complaints form on our website (www.studentroost.co.uk/feedback-and-complaints) and someone will reach out to you. We appreciate your feedback. Many thanks - Student Roost
The accommodation is lovely
The Aberdeen, Pittodrie St. accommodation is lovely. There are loads of nice spaces to chill with friends/ flatmates and all the staff are really friendly! And it’s in a great place, easy to get to the Uni or to the city centre by bus.
Only criticism would be the fire alarm, which seams to just go off randomly in the middle of the night, for no reason.
6 August 2024
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review, we are very pleased you enjoyed your time living with us and that you found our team members to be so friendly. We are very sorry there were instances the fire alarms disturbed you. Due to the large number of residents we have staying with us using the cooking facilities, this is something that does happen from time to time. We appreciate your feedback! - Student Roost
NOTTINGHAM 2 - Student Roost
There were things that needed fixing like my window and bathroom light. The rooms themselves are quite spacious but £7,800 for one room is a bit insane. When my student finance went missing which was out of my control there was a lack of support to delay my rent payments until my sfe situation had been sorted out. All in all it was an ok experience. Hard to recommend cuz it is so expensive.
6 August 2024
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review on your time at Nottingham Two. We are very sorry to read your stay did not meet your expectations, as this is not an experience we want any resident to have. Our maintenance team aims to fix all issues as quickly as possible, once logged by our residents. We are sorry to hear you felt you did not have enough support when you were unable to pay your rent at the agreed time. Our property team members are available 24/7 to help you and can direct you to further support from your university, our Resident Wellbeing team or local charities and organisations. If you would like to discuss the matters you’ve raised with us further I would encourage you to complete our Feedback and Complaints form, if you haven’t done so already, so a member of the team can get back to you, here: www.studentroost.co.uk/feedback-and-complaints. Thank you again for taking the time to leave a review. We value all resident feedback. Many thanks - Student Roost
Reply from Student Roost
Hi there,
Thank you for taking the time to leave us a five star review about your experience with us. We're so pleased to hear you had a positive time with us and wish you the best for the future.
Student Roost
Reply from Student Roost
Hi Chelsea,
Thank you for such a nice 4* review and taking the time to leave a review of your experience.
Good luck for the future!
Student Roost
Great experience
Great experience, I stayed in Great Patrick street belfast and the staff are really friendly and always happy to help however they can. Great facilities.A really great experience staying there.
15 April 2024
Reply from Student Roost
Hi there,
Thank you for taking the time to leave a review and give us 5 stars ⭐
We're really pleased to hear you had a great living experience with us and found the property team members to be friendly and helpful.
All the best for the future!
Student Roost
Amazing experience!
Staff were amazing and everything was simple. Any issues were sorted efficiently and effectively. Could not recommend enough.
15 July 2024
Reply from Student Roost
Hi Courteney,
Thank you so much for taking the time to leave a review and for giving us 5 stars! 🌟
We're so happy to hear you had the best experience with us and found our team members efficient and helpful. We love to see reviews like this and we want every resident to have the best living experience with us.
Good luck for the future!
Student Roost
I had the worst experience with student roost mealmarket exchange!!!
I had the worst experience with student roost. Firstly it’s way overpriced for what they have to offer and secondly they’re really unprofessional, they would contact me about rent arrears and I would send them the proof of payment to prove that I have no arrears but they would just ignore me and continue to borderline harass me by bombarding me with calls and emails and in person visits repeating the same thing and I would have to repeat myself over and over again. It’s only until I spoke to citizen’s advice that they informed me that I can start a case that student roost finally miraculously saw my money reflected in their system 😒 pretty “convenient” if you ask me. I wish I saved my money and my mental health and stayed somewhere else 🥱🥱 they’re just jarring honestly. As soon as my lease was over best believe I was out of there. If I could give them a quarter of a star I would because one star is overdoing it 🙄
7 July 2024
Reply from Student Roost
Hi there, thank you for taking the time to leave us a review. We are very sorry to hear of these aspects of your stay which negatively impacted your experience. Your review has been passed on to the Senior Operations Manager and they have confirmed that they are aware of the matters you've raised and that unfortunately, as they advised you, there was issues with your payment, however, this was outside of our control and laid with the third party provider. They have advised that they have communicated with you throughout and done everything possible to assist you in finding resolution. If you would like to discuss the matters you’ve raised with us further I would encourage you to complete our Feedback and Complaints form, if you haven’t done so already, so a member of the team can get back to you, here: www.studentroost.co.uk/feedback-and-complaints. Thank you again for taking the time to leave a review. We value all resident feedback. Many thanks - Student Roost
Nice social spaces
Nice social spaces. Only downside for me was that there were no cleaners for the accomodation itself.
16 September 2023
Reply from Student Roost
Hi there,
Thank you for your 4* review!
I'm glad you enjoyed and made use of your property's social spaces. We do have an in-house Housekeeping team at all Student Roost properties, who work hard to ensure our spaces are clean and inviting for all residents.
Wishing you the best for the future!
Student Roost
Poor experience all round at Nottingham…
Poor experience all round at Nottingham Two. Dirty when I moved in, maintenance issues which never got fixed despite dozens of complaints from myself and my flatmates. Some staff at reception were very nice but there were also very rude and unhelpful staff members. Don't stay here.
6 August 2024
Reply from Student Roost
Hi there,
Thank you for taking the time to leave a review of your experience with us.
I'm disappointed to read you didn't have a positive experience and felt you could only rate us 1*. We'd like to know more about your stay, so we can look at improving our services and the resident experience.
If you haven't done so already, I would recommend that you complete our Feedback and Complaints form with more information so we can look into the issues raised - www.studentroost.co.uk/feedback-and-complaints
Many thanks,
Student Roost
helpful person
There is an Asian face at the reception, which should be from Hong Kong, which is very, very good. Very careful and patient to answer all kinds of questions. Thank her
17 July 2024
Reply from Student Roost
Hi Siying,
Thank you for taking the time to leave a review and for rating us 5* 🌟
I'm pleased to hear you had a good experience with us and that your property team were helpful.
Best of luck for the future!
Student Roost
Constant bugs
6 September 2023
Reply from Student Roost
Hi there,
Thank you for taking the time to leave a review. I'm sorry to hear your experience was not positive and only received a 1* rating.
We'd like to know more about your experience, so we can look into the issue of bugs and ensure this is resolved. If you haven't done so already, I would encourage you to complete our Feedback and Complaints form with further information - www.studentroost.co.uk/feedback-and-complaints
We use all resident feedback to further improve our services and the living experience for all residents.
Student Roost
Upperton Road- Highly Disappointing
I stayed at Upperton Road Leicester from Sep 2023 to June 2024.
Most egregious first:
- Would only inform us of someone entering/needing access to our room 50% of the time
- Ant, silverfish and mouse infestation building wide for the entirety of the year Sep23 to June24 (and ongoing)
- 7 Washing machines for approx. 550 rooms. (a wash and a dry totals to £5.90 but 90% of the time you would need to do 2 dry cycles)
- Trash everywhere. No bins in communal areas like the postal room and people would throw rubbish out their windows into the trees and streets.
- My room was not cleaned at all prior to arrival (I booked well in advanced) and had broken things such as extractor fan, sink plug, damaged walls etc. and did not receive all the furniture the room was supposed to have.
- Hot water gradually disappeared from January to being non-existent in May
I was paying almost £700 a month, including laundry costs, just for Student Roost to never adequately try to resolved any of the problems. They appear to take a more lenient approach to problems.
I find that their price increase for the next academic year is outrageous.
The Maintenance team on the other hand, were the better part of this accommodation- they were kind, helpful and quick.
2 September 2023
Unprompted review
Reply from Student Roost
Hi Mia, thank you for taking the time to leave us a review. I’m sorry to read you didn’t have a positive experience during your time with us. I have shared your review with the management at Upperton Road and they are aware of some of the issues you raised. Property teams provide at least 24 hours’ notice to all residents if either in-house maintenance, as well as external contractors, are required to enter rooms for any reason, such as maintenance requests, inspections or as part of our planned maintenance programme. We’re sorry if this was not the case and you didn’t receive notice each time; this is something we will review and improve on. I am aware there was an issue with ants at this property, however communications were sent to all residents and professional exterminators were called to the property to deal with the issue as soon as possible. The property was monitored and treated over the course of a few months and no further issues have been reported. We ask residents to report any issues such as bugs and pests to us as soon as possible, however I can confirm there have been no issues raised with mice or silverfish at the property. The washing machines and dryers are provided by an external company, however we have recently installed a number of brand new machines at this property following feedback like yours from residents. There are litter bins throughout the property, both internally and externally, as well as a dedicated bin store. Every fortnight, a company attends site to remove weeds and do a litter pick on the boundary of the property, and we urge residents to inform us when they see others littering and not using the bin store correctly. Ahead of new arrivals in September, external cleaning companies come into the property to do a deep clean of each room, alongside our in-house housekeeping and maintenance teams. We’re sorry that your room was not to the standard we expect, and this should not have happened. We encourage residents to let us know as soon as possible if anything has been missed during the summer cleans, so we can arrange for a team member to fix this as soon as possible. I have been made aware that all maintenance requests logged by yourself have been responded to and fixed, as noted on our maintenance system. We also didn’t receive a completed inventory form on your arrival, so would not have been made aware of any missing items or furniture until a request was logged. Upperton Road is a studio-only accommodation and each studio flat has a boiler which is responsible for hot water in that flat only. The property team have informed me a maintenance request was raised for the hot water in your flat, and that a member of the in-house maintenance team attended to investigate as soon as possible. The showers are electric so will heat the water automatically, whereas the hot water for the sinks in the kitchen and bathroom come from the boiler and so the shower and sink hot water are not connected. Thank you for your kind words about our maintenance team, as we are aware from our system that each maintenance job logged was attended and resolved. I hope this answers the issues raised in your review, but if you wish to speak to someone further about your experience and you haven’t already done so, you can submit a complaint via our Feedback and Complaints form at www.studentroost.co.uk/feedback-and-complaints. Thank you again for taking the time to leave a review. We use all feedback, good and bad, to further improve our services and the living experience for residents. - Student Roost
A miserable place to live
A miserable place to live, many issues with the accommodation go unresolved, I hated living in a student roost flat.
3 October 2023
Reply from Student Roost
Hi there,
Thank you for taking the time to leave a review.
We're sorry to hear your experience was not a positive one, as this is not the experience we want any resident to have with us.
We'd like to know more about your experience, so we can look into the issues you faced and ensure we are providing all residents with a positive living experience. If you haven't done so already, I would encourage you to complete our Feedback and Complaints form with more information - https://www.studentroost.co.uk/feedback-and-complaints
Once again, thank you for taking the time to leave a review. We use all reviews to gather feedback from our residents.
Student Roost
The rooms were great and big enough for…
The rooms were great and big enough for all my belongings. Moreover, the staff at the reception were super friendly and kind.
28 July 2024
Reply from Student Roost
Hi Aman,
Thanks for taking the time to leave a review and rate us five stars! ⭐
We're pleased to hear you enjoyed your time at Student Roost and that the property team were friendly and kind.
Best of luck for the future!
Student Roost
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