Stringting Reviews 8

I would strongly advise others to think carefully before ordering from String Ting.

I ordered a “Lucky Dip Wristlet Phone Chain”, specifically choosing the chain option because their website clearly describes it as a “sleeker, more minimal” alternative to their straps. I also took the time to review all of their standard chain designs beforehand, none of which are bulky.

What I received was completely the opposite — an extremely oversized, bulky item with large decorative pieces that is impractical to use as a phone chain. It does not resemble any of the chains shown on their website and is not even consistent with their strap designs, which are supposed to be the bulkier option.

This is not a matter of personal taste — the product is not as described and not fit for purpose.

I contacted customer service to request a simple exchange (not even a refund), but received a standard response quoting “final sale”. I then followed up twice, including sending a photo clearly showing the issue, and have since been completely ignored.

Very disappointing experience. Between the misleading product description and the lack of any meaningful customer support, I would not recommend ordering from this company — particularly the “Lucky Dip” items, which appear to bear little resemblance to what is advertised. Also their customer service is non existent and they ignore emails!

Disappointed with customer after care
I bought 6-7 string ting over a bit more than a year time, i used every single one of them more than 2 month continuously. Only one had come off paint or colour or whatever it is, its become so discoloured and dull after just 3 weeks, (Flutter Drip Crystal Wristlet Phone Strap £55) Tried to give an honest review and also had pictures to show, never let me publish on the website, said my review need past their inspections. So i assume there wont be any bad reviews then. Anyway customer service reached out, showed pictures and order number, requested i can send to them for them to look at but no guarantee will fix it, i need to pay post and if lost its my responsibility. Was requested a paid postage , i thought at least could fix or replace this one after i spend £300+ on your products. Got refused and review never showed on their website. Disappointed with aftercare after purchased quite few , stopped purchasing ever since, when my friends knew what i experienced also stopped purchasing

I have 3 String Tings. A Luxury Ting, a Teeny Ting and a Regular Ting. I love them all. They are great quality, so pretty and the customer service I experienced with them was really pleasant. I am very happy I shopped here and will be collecting some more Tings in the future!

I have never had a bad experience with String Ting, and their designs are always eye-catching, stylish and simply fabulous!
I would definitely recommend :)

Whole heartedly recommend! I came across the brand on Instagram and immediately knew I needed to own something from their collection. I sadly found out they did not ship to my country after having added my item to my basket. However, after a brief email chain with the customer service team, not only did they figure out a way to get my item to me, they also were sweet enough to provide free delivery on the order!

The product went above my expectations when I got it and the quality is definitely present! Will definitely be recommending!

WARNING! DO NOT BUY FROM THIS SELLER WITHOUT READING THE BELOW.

I purchased a wristlet costing £150. The website doesn’t say that it can only be used if you have a phone case which I don’t. I bought it to take on holiday but I cannot use it.

I contacted the seller to try to return it. They did not respond quickly. By the time they responded, I was away on holiday.

They have refused to give me a refund because I was not able to return it whilst I was away. I offered to return it as soon as I had arrived home but the seller has refused to accept it. So I now have a very expensive wristlet which I cannot use.

I am writing this review so that others are not mislead and are aware of the incredibly unhelpful customer service as well as a warning not to purchase from this seller if you do not have a phone case. Their website does not state that this is the case.

I purchase items online on a very regular basis. I have NEVER come across such an unhelpful attitude or such a misleading description on a website.

They have the cutest phone and bag charms. I just bought 4 from them and they all look even better than the photos! They are not like any cheap phone charms that you see in the market. You can clearly tell the have such high quality beads and stones. I was really amazed by how gorgeous they are. Although they are expensive but you pay for the great quality and craftsmanship.

Really love them! I think they are really worth it once the materials and its construction is really well made, having used the same one for 3 years everyday attached to my phone.

A few beeds have been broken and lost over time, but caused by me dropping my phone too many times. Overall, they are really cute, durable, and useful!