Strength Shop Reviews 

327
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the top-notch quality of the equipment, highlighting the durable build and the wide selection of great products available for training. Consumers frequently highlight the exceptionally fast and helpful customer service, noting that support staff members are responsive, friendly, and efficient when handling inquiries or resolving mistakes. However, some customers also noted minor issues such as sizing discrepancies, missing items, or occasional product defects upon arrival. Some consumers also mentioned specific product flaws like flaking coatings or sizing challenges that required extra time and effort to resolve.

What people talk about most

Product

Customers had positive experiences with the product, frequently highlighting stunning racks, solidly built... See more

Customer service

Clients share positive opinions on customer service, highlighting fast responses, helpful support agents, and... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the equipment is top notch, solid, and... See more

Order

Consumers find order experiences to be mixed, as many reviewers highlight rapid delivery and helpful support... See more

Service

Customers consistently note positive experiences with service, highlighting brilliant communication and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've bought from Strength Shop many times over a number of years. All products are good - good delivery, fair pricing etc... Occasionally I have a problem or need an exchange. They're still bril... See more

Rated 5 out of 5 stars

Cannot say enough good things about this company. Firstly the customer service is above and beyond ,left me feeling like I was actually a valued customer which is rare these days . Secondly the q... See more

Rated 5 out of 5 stars

I had an issue with my Nike Romaleos 4 weightlifting shoes after 6 months of use due to a manufacturing issue. Strength shop had been very helpful and asked me to outline the issues. Within a week, th... See more

Rated 5 out of 5 stars

Have been a customer for years but most recently bought knee wraps, inferno pro sleeves (excellent sleeves at a fraction of the cost of Inzers) and a singlet. I needed these pretty quickly but on ch... See more


Company details

  1. Fitness Equipment Store
  2. also in
  3. Sporting Goods Store

Written by the company

Strength Shop was established in 2009 to provide high quality, yet affordable strongman/strength orientated goods. In the early years we largely specialised in Strongman, Powerlifting, Olympic Weightlifting and Crossfit - but now we have expanded our range of products to cater for every lifter from someone who is just getting into fitness, to the professional athlete performing at the highest level of their sport.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

327 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(327)

33 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Great customer service. There was a slight issue with the weight belt that was sent but they quickly sent a replacement item. The weight belt I've bought is really good quality.

23 March 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely fraud this website

Absolutely fraud this website.

Ordered from strength shop.ie I paid shipping and vat at the checkout.

I then recieved an email claiming I now needed to pay ups more shipping and more vat. As the item was coming from the UK.
Again I ordered from an Irish website. I paid shipping and vat already.

They claim this I sent to you. As I explained yes it's sent after you make a purchase not beforehand.

So I'd ordering from Ireland be aware you actually ordering from the UK. My order was 260 euro and the extra fees they where looking was just shy of 100 euro.

12 March 2025
Unprompted review
Strength Shop logo

Reply from Strength Shop

Hi Kenneth,

Thank you for your review.

I can only apologise for any inconvenience or upset this may have caused you, this is far from our intentions.

We have owned an operated both Strength Shop UK and Strength Shop IE since pre-Brexit where we were able to collect VAT at the point of sale.

Unfortunately since then, we are no longer able to include VAT in your order and as such we have a note on each product page advising that items are dispatched from the UK and would be subject to VAT/duty fees upon arrival in the chosen destination country.

There are also several messages throughout the checkout process advising the same and as such I can only apologise if this had not been made clear.

Any VAT/duty fee charges are out of our control and are a legal requirement to be paid, taking this into consideration, as the courier processes the shipment through customs on your behalf they would then collect any VAT/duty fees on behalf of your local government.

Kind regards,
Chris

Rated 1 out of 5 stars

Delivery

They advertise as Strength shop.ie but ship from the uk. I've been charged €17 for delivery and am now asked to pay €22 for customs also. If buying from them internationally they are a scam of a company now.

10 March 2025
Unprompted review
Strength Shop logo

Reply from Strength Shop

Hi David,

Thank you for your review.

I can only apologise for any inconvenience or upset this may have caused you, this is far from our intentions.

We have owned an operated both Strength Shop UK and Strength Shop IE since pre-Brexit where we were able to collect VAT at the point of sale.

Unfortunately since then, we are no longer able to include VAT in your order and as such we have a note on each product page advising that items are dispatched from the UK and would be subject to VAT/duty fees upon arrival in the chosen destination country.

There are also several messages throughout the checkout process advising the same and as such I can only apologise if this had not been made clear.

Any VAT/duty fee charges are out of our control and are a legal requirement to be paid, taking this into consideration, as the courier processes the shipment through customs on your behalf they would then collect any VAT/duty fees on behalf of your local government.

Kind regards,
Chris

Rated 5 out of 5 stars

Great customer service.

Great customer service.

Level belt recently got delivered without a buckle, but Reece sorted it out and had a new buckle shipped out within a day.

Would definitely recommend.

25 February 2025
Unprompted review
Rated 1 out of 5 stars

Late order, unknown if item will be received

Ordered item still not even shipped after one month. Finding out their products likely poor quality with no refunds and even worse, the shop app used to track item steals your email data (likely sent to a foreign government spying). Total crap business and won't properly respond to call or requests for refunds. Do not buy anything from this company!

13 January 2025
Unprompted review
Strength Shop logo

Reply from Strength Shop

Hi there,

This is far from the standards we aim to deliver to our customers and as such I would like to resolve this issue for you.

As advised on your previous review, the Shop app is designed and ran by a third party company - this is not something that we have any control over.

I have had a look and cannot locate any orders or emails under your name relating to any recent orders.

I am more than happy to look into this for you, however, in order for me to do so I would require an order number or email address to investigate this.

I have requested some additional information from you, however, please feel free to contact us directly at support@strengthshop.co.uk with your order number and we'll get back to you as soon as possible with a resolution.

Kind regards,
Chris

Rated 5 out of 5 stars

First class customer service

Purchased a weight belt for my son’s Christmas which on inspection had some minor damage. I contacted Strength Shop and quickly received a response from Katie. Within the same day a new belt was despatched with a returns label for the original with no quibbles or queries. Quick and polite communication, no issues or delays. I have used Strength Shop in the past and will continue to do so. Excellent products and first class customer service.

6 January 2025
Unprompted review
Rated 5 out of 5 stars

Top tier products, even better customer service

I've recently placed some new orders with the Strength Shop - I used to be a customer years ago before falling out with the gym, and I wanted to get some fresh new gear.

There was a slight issue with 1-2 of the products that I ordered (mainly cosmetic/convenience), to which I emailed the support mail on the 30th of December. I received a response from Reece 54 minutes later, acknowledging the fault and asking for my address to reship brand new products - later that day I received the shipping notification email.

I've not seen customer service this proficient often!

On the product side of things, everything works phenomenal and ask expected.

30 December 2024
Unprompted review
Rated 5 out of 5 stars

Great products and exceptional customer service

I ordered lever belt and knee sleeves, both offering good amount of support and do what there are designed for,
I got an issue with belt and contacted customer service on boxing day, despite holiday period I have replacement sorted by end of next day! Shout out to Katie who dealt with my enquiry in very professional manner and made sure replacement is shipped by the end of the day,
I am waiting for replacement belt to arrive (due to the weekend), but will definitely use this company in the future.

26 December 2024
Unprompted review
Rated 5 out of 5 stars

Phenomenal service

The products from Strength Shop are of a high quality. The service, though, is phenomenal. The staff really care. They went out of their way to ensure I was completely satisfied with my purchase. It was a real pleasure dealing with Reece and Katie. Thanks guys, you're awesome.

10 December 2024
Rated 5 out of 5 stars

Renewed faith in customer service

I’ve bought and used many Strength Shop products and feel they fit in a value for money and quality bracket like no one else. Unfortunately, my last order had some new Olympic Riot Collars, which in my opinion weren't fit for purpose. After my initial disappointment, Chris the service manager reached out and has been very keen to resolve my issue. I'm not sure I could ask for anything more.

8 December 2023
Unprompted review
Strength Shop logo

Reply from Strength Shop

Hi Ben,

Thank you for your review.

I have looked into this and can see that your order was from December 2023 and when you contacted us at the time we had advised that flip lock collars were not suitable to be use with loadable dumbbell handles.

We pride ourselves on the service we provide to our customers and always aim to reach a suitable resolution - such as suggesting an alternative set of collars which would be more suitable to the loadable dumbbell handles that you had ordered whilst noting that flip lock collars are better suited for barbell work.

Unfortunately we never heard back from you in December 2023 otherwise we'd have been happy at the time to get these exchanged for you.

As you have been a long standing customer of ours, if you'd like to get in touch, I'd be more than happy to sort a discount on some suitable collars for you.

Kind regards,
Chris

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