Strength Shop Reviews 

Katie responded quickly when I asked about an out-of-stock item and set up an invoice for when it came back a week later. As always, the products are high quality. Great service!

Very rapid delivery, fine packaging. The goods were exactly as described on the website and top quality. Unfortunately I required a (weightlifting) belt a little larger than the one I ordered. Strength Shop replaced the item and I had my new belt within 3 days. Their representative was very polite and highly efficient, which was much appreciated, especially in a returns and replace situation. I’d recommend them without hesitation.

The best gym products on the market and no one else comes close. I’ve purchased hundreds of pounds of equipment and accessories and they’ve never let me down. They give you that 1% extra you need that in turn simply improves results in the gym! Exceptional customer service, the communication and speediness from the customer service team makes you feel valued they absolutely make sure your taken care of. Whether you’re returning something for a bigger size or need product knowledge they take care of you. ⭐️⭐️⭐️⭐️⭐️

Very good service, very fast as well.

Recently I purchased a belt from Strength Shop and only used it a few times. Just yesterday I noticed that there is a small tear on one side so I sent them a video of the issue as I wasn't sure if this was a mistake on my part that I didn't notice.

Even though they believed that it might be just a small user error / cosmetic damage and belt is safe to use, they still quickly sent me another one as replacement and it has already shipped today! Incredibly quick and user-centered customer service

I have purchased various items from Strength Shop over the past year or so. Unfortunately my most recent order arrived with the wrong belt. I contacted customer service and received a response very quickly. They have now arranged for a collection / delivery of the right belt on a day that suited me. Great customer service and communication. I will certainly continue using Strength Shop in the future.

They sent me a faulty item, I sent them some photos, they replaced the item with no questions asked. Fantastic service!

This is a great shop.
I ordered from Japan.
From the email correspondence before delivery to the detailed contact after delivery.
Everything was handled perfectly.
I have nothing but thanks to the store staff.
I'm also probably proud to be able to use Strength Shop products in Japan.
I'm looking forward to using the Hybrid Duffel Backpack when I travel.
Thank you for the great service and high quality product.

Great customer service, great products

My parcel was not delivered, partially Royal Mail not leaving a delivery card and partially me not tracking the parcel.
The issue was picked up within 12 hours of me raising it and a replacement has already been shipped.
No hassle, no questions, completely stress free. Brilliant service.

High quality gear with excellent customer service. You’ll pay 3 times the price for SBD and in my opinion it’s not much better. I’ve bought loads of stuff from SS and it’s always been decent. Only had an issue once which was resolved the same day.

Had an issue with the buckle lever for a belt I'd just bought. Messaged Strength Shop and they immediately sent a replacement. Brilliant customer service.
Thanks, Bob

Amazing customer service. Ordered a lever belt for my girlfriend. Emailed asking if I could have some spare screws for the lever. They responded to me same day and even posted them for free!

Amazing customer service, fast response to emails and able to satisfy my request of next day shipping

Katie M handled my support ticket for a damaged item incredibly quickly and efficiently (less than 10 minutes!). This is one of the reasons why I've always gotten any of my powerlifting gear from Strength Shop over the years. Cheers guys!

Ordered knee sleeves from their “Irish” website. But then I get notified that it’s coming from the UK and sure enough, have to pay customs to receive it.
When it arrived, it was too small (despite me following the sizes on their website and picking one size larger just in case)
So now my option for a return is send it back to the UK (and pay VAT again) and then wait for a replacement, (and pay VAT again) I’ll end up paying the same about in customs changes as the I paid for the knee sleeves.
They’ve commented on other replies here saying “it’s not their fault. It’s since post brexit.
We mention this in the website” but given the amount of comments, it’s not clearly labelled.
And in reality, it’s very disingenuous to have a .ie website for the Irish market, and be outside the EU, let alone Ireland.
Quality of the knee sleeves seemed fine, but their size guid isn’t accurate. But any Irish customer should ignore and make sure to buy from actual Irish suppliers.

I purchased some knee sleeves, but when they arrived there were way too tight. The Strength Shop soon sorted the problem and a slightly larger size arrived very quickly.

I've used Strength Shop a couple of times to buy a belt, knee sleeves, and a dip belt. All the products have been good quality at reasonable prices with quick delivery.

I used to buy cheaper equipment from stores like Amazon. Predictably, these items didn't last or provide much support. It's definitely worth paying a bit extra to buy a higher quality product.

Excellent customer service thank you Katie, quick and informative email communication throughout.
Had an issue due to the delivery company.
It was handled professionally making it a low stress experience, the problem was rectified quickly and fully satisfactory.
On another note the items I purchased Squat stands, bench, barbell and weights are all the highest quality and competitively priced would recommend for anyone wanting solid dependable equipment from a reliable supplier.
I will be purchasing again in the future.

Great customer service. There was a slight issue with the weight belt that was sent but they quickly sent a replacement item. The weight belt I've bought is really good quality.