Excellent customer service support having asked for some extra closing screw caps for a waste water container. Rare speedy support in today’s faceless business world. Top marks.
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See what reviewers are saying
I have bought Streetwize Active Seat Covers for a KIA Stonic 2024 -instructions for installation are NOT in detail and not easy to work out what to do. There are 2 tapes in a triangular shape with a p... See more
Company replied
Purchased a set of 4 solar lights via Robert Dyas, when they arrived two didn’t work, emailed Streetwize, responded next day and sent new pack arrived two days later, all working, good lights and grea... See more
Company replied
I had a great experience with this company and wouldn’t hesitate to recommend them. I initially had an issue, but it was dealt with quickly and efficiently, which made a big difference. The team we... See more
Company replied
Company details
Written by the company
The UK's leading B2B supplier of automotive, leisure and garden accessories. Established in 1986, The Ace Supply Company Ltd is the UK-based parent company of Streetwize Accessories. Our flagship brands include Streetwize, Leisurewize, Gardenwize and Streetwize Mobility. Our office headquarters are in Sale, Manchester, and our warehouse is in Wythenshawe, Southmoor Industrial Estate. We have an extensive product range, with over a thousand products under the Streetwize name. From accessories that give your car a new look and feel, high-grade tools and equipment for tackling roadside repairs to the latest innovative gadgets that make your vehicle journey more safe and secure. We also stock car maintenance and car valeting accessories too. Across all our product ranges, we do our utmost to provide the best quality products. In recent years, we invested heavily in our quality control department to ensure our products are thoroughly tested and checked to make sure it meets our high standards. But more so, we’re always improving. We’ve never rested on our laurels and we’re always working hard, learning new trends and expanding our wealth of knowledge of the market. Through constant innovation, improving our branded packaging & messaging and building our range through in-depth market research, we have become one of the most trusted household names. We have something for everyone.
Contact info
Marsland House, M33 3AQ, Manchester, United Kingdom
- 01614478580
- Support@Streetwize.co.uk
- streetwizeaccessories.com
4.4
Excellent
269 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First rate customer service and…
First rate customer service and excellent response.
2 August 2024
Unprompted review
Reply from Streetwize Accessories
Hi Roy,
Thank you for the glowing review! We are happy to hear you found our support team helpful, thank you for getting in touch with us and letting us know how we did!
Kind regards,
Charlotte
I damaged the lead on my jump starter…
I damaged the lead on my jump starter and got in touch with Streetwize to enquire about a replacement. They replied immediately and sorted the same day. I wish all customer service was this good! Special thanks to Joe.
1 August 2024
Unprompted review
Reply from Streetwize Accessories
Hi Chris,
Thank you for the five star review! We are happy to hear you found our support fast and effective! Thank you for getting in touch with us and for letting us know how we did!
Kind regards,
Charlotte
Communication and service was first…
Communication and service was first class.
Mr Jonathan Parkin was especially helpful.
24 July 2024
Unprompted review
Reply from Streetwize Accessories
Hi Mr Powell,
Thank you so much for the five star review and for getting in touch with us, we are so happy to hear we were able to help with your query! I will pass on the thanks to Mr Parkin.
Kind regards,
Charlotte
Reply from Streetwize Accessories
Hi James,
Thank you for the five star review! We really appreciate you taking the time to let us know hoe we did, we are glad you had a good experience with us!
Kind regards,
Charlotte
Thanks to streetwise especially Andy
Thanks to streetwise especially Andy , Rachael , Joseph for prompt response on our needs.
25 July 2024
Unprompted review
Reply from Streetwize Accessories
Hi,
Thank you for the five star review, we are so glad we were able to help and so happy you got in touch with us! I will pass on your thanks to the team!
Kind regards,
Charlotte
Excellent customer service
Excellent customer service - Would highly recommend,
24 July 2024
Unprompted review
Reply from Streetwize Accessories
Hi Jeremy,
Thank you so much for the five star review and for getting in touch with us, we are so happy to hear we were able to help with your query!
Kind regards,
Charlotte
Excellent customer service
Excellent customer service, resolved a query I had in mins. 5 stars
16 July 2024
Unprompted review
Reply from Streetwize Accessories
Hi John,
Thank you for the five star review! We are so happy you got in touch and that we were able to solve your query fast and effectively!
Kind regards,
Charlotte
5* Customer Service
We recently purchased an item however on opening a part was missing. Emailed the team and Andy immediately responded with an apology and replacement sent straight away. Emailed again to let me know it had been posted. 5* for customer service... such a rare find in this day and age!
12 July 2024
Unprompted review
Reply from Streetwize Accessories
Hi Wendy,
Thank you for the five star review and for taking the time to get in touch with us! We are so happy to hear Andy was able to help with your missing part and that you were satisfied with our customer service, thank you for letting us know how we did!
Kind regards,
Charlotte
Reply from Streetwize Accessories
Hi Jeremy,
Thank you for the five star review and for getting in touch with us! We are so happy to hear we were able to help and get your part to you next day!
Kind regards,
Charlotte
Had a slight problem with a water…
Had a slight problem with a water feature which was rectified immediately. Really can't ask for more.
27 June 2024
Reply from Streetwize Accessories
Hi Jason,
Thank you for the five star review and for getting in touch with us! At Streetwize we are proud of our fast and effective customer service and we are so happy to hear this has been your experience!
Kind regards,
Charlotte
Excellent customer service
Literally the only place where I could find the item I was looking for, fast shipping and excellent customer service went above and beyond helping me
13 June 2024
Reply from Streetwize Accessories
Hi Joe,
Thank you for the five star review, we are so happy to hear you were able to get the item you were looking for! At Streetwize we pride ourselves in supportive customer service and are so happy to hear you had an amazing experience. Thank you for leaving us feedback!
Kind regards,
Charlotte
From ordering & up to delivery…
From ordering & up to delivery everything was easy & fast. I was able to set up the Red Vase water feature quiet easily on my own. I did contact customer service with a question & received a very quick response & a solution to my question. I cannot recommend this company enough.
25 June 2024
Reply from Streetwize Accessories
Hi Jacqueline,
Thank you for the glowing review and for getting in touch with us regarding your water feature! We are so happy to hear you had a positive experience from ordering to support after delivery! Thank you for your feedback!
Kind regards,
Charlotte
Reply from Streetwize Accessories
Hi,
Thank you for the five star review! We are proud of our customer service teams quick and effective support, we are so happy to hear this has been your experience!
Kind regards,
Charlotte
Very good customer service
Quick response to email and action to replace broken item was carried out very quickly. Very good customer service.
19 June 2024
Reply from Streetwize Accessories
Hi Tessa,
Thank you so much for the five star review. We are so glad we were able to help quickly and effectively, thank you for your feedback!
Kind regards,
Charlotte
I am reviewing my experience wit…Emove caravan motor mover
I am reviewing my experience with Streetwize - specifically an emove caravan motor mover
I have had two occasions when I needed support
One for a remote control unit and another for failed main bearings
Note the mover is 7 years old
On both the occasions the help I got was second to none
Efficient polite and great product knowledge - something that is very rare in the caravan business
Particular thanks to Jonny
Gary Cosby
18 June 2024
Unprompted review
Reply from Streetwize Accessories
Hi Mr Cosby,
Thank you for this glowing five star review. At Streetwize we are proud of our extensive knowledge and customer service and are so happy to hear you have had this experience. Thank you for getting in touch with us regarding your emover and leaving us feedback on how we did! I will pass your thanks onto Jonny!
Kind regards,
Charlotte
Good customer service
I am very happy with Streetwize products and equally happy with the customer service I experienced while
seeking a replacement component. Recommended.
18 June 2024
Reply from Streetwize Accessories
Hi Phillip,
Thank you for the five star review! We are so happy to hear of your positive experience with our customer service and our products! Thank you for getting in touch with us so we could help!
Kind regards,
Charlotte
Great service and advice fast reply…
Great service and advice fast reply through email would recommend highly
18 June 2024
Reply from Streetwize Accessories
Hi Steven,
Thank you for the glowing review! We are proud of our fast and effective customer service, we are so happy to hear this has been your experience, thank you for your feedback!
Kind regards,
Charlotte
Wrong item sent but cannot get any…
Wrong item sent but cannot get any response when I call them ,always nobody available and cannot leave a message as it is full, emails taken days to answer.
8 June 2024
Unprompted review
Reply from Streetwize Accessories
Hi Mr Lewis,
We're sorry to hear about the incorrect item you have received and that you could not get hold of us, as you emailed us during our closed hours on Friday we were unable to get back to you until we were open again on Monday. I have been informed we responded promptly within our opening hours and have organised a collection and refund for this item.
Kind regards,
Charlotte
Contacted them by email for an SDCard…
Contacted them by email for an SDCard and responded the same day
13 June 2024
Reply from Streetwize Accessories
Hi Jo,
Thank you for the five star review! We are proud of our support teams response time and are so happy to hear you got a response quickly and efficiently! Thank you for letting us know how we did!
Kind regards,
Charlotte
The staff were slow to reply to emails…
The staff were slow to reply to emails and to return phone calls. The product was over priced. Hence the
downgrade to 3 stars.
5 June 2024
Reply from Streetwize Accessories
Hi Michael,
Thanks for getting in touch with us regarding your query, we apologize for the wait time you had, sometimes it can take us time to source the spare parts for items and this can lead to a longer wait for a response. We are appreciative of your feedback.
Kind regards,
Charlotte
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