Stratum Clinics Reviews 

73
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers had a great experience with this company. Customers constantly praise the medical staff for being exceptionally friendly, knowledgeable, and genuinely caring throughout every single step of the process. Many people also mention the wonderfully relaxing atmosphere of the clinic, noting that receptionists and doctors make everyone feel immediately comfortable and well cared for. Some reviewers were not happy with unexpected operational challenges, poor appointment organization, and the pacing of certain brief consultations. A few individuals felt that administrative issues or the lack of proper support during specific medical procedures caused unnecessary distress and failed to meet expectations.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, expressing deep appreciation for the welcoming and... See more

Service

People report positive experiences with service, expressing immense gratitude for thorough assessments,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found Stratum Clinic Cheltenham has an easy booking system, courteous and professional staff who treated me with respect. The doctors I have seen have all reassured me and given me hope when I have... See more

Rated 5 out of 5 stars

I have had microneedling and laser hair removal done and can honestly say I would never go anywhere else now. Beth is absolutely amazing, professional, friendly and supportive! The results I’ve had fr... See more

Rated 5 out of 5 stars

The staff at Stratum Clinic Wimbledon were very caring, understanding and patient and answered my questions with friendliness and consideration. Dr Ven Samarasinghe's work was incredible. Hardly le... See more

Rated 5 out of 5 stars

Was offered an appointment within a couple of days. Felt very comfortable with Dr Katie who undertook cryotherapy. I used this clinic five years ago for the same procedure by Dr Hudson Peacock and wa... See more


Company details

  1. Skin Care Clinic

Written by the company

Our goal is to provide you with dermatological diagnosis and treatment of the highest quality. We provide expert care for all skin related problems, as well as professional advice on maintaining and improving skin health and appearance. We offer specialist Dermatological, Aesthetic and Laser Treatments. Our team of consultants and practitioners are experts in their chosen speciality areas.


Contact info

3.9

Great

TrustScore 4 out of 5

73 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.9

All reviews

(73)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Genuinely positive experience

Genuinely positive experience. Staff in the Cheltenham clinic were consummate professionals - right through from the receptionist, practice manager and nurse. Very thorough and clear in explaining the procedure while being incredibly warm, friendly and welcoming. Cannot praise them enough. Gave me absolute trust in the process and their abilities.

Clinic itself was lovely - absolutely immaculate. Results will be incremental - but already seeing the benefit and really happy with how it's going. Have already passed my recommendation of the clinic on to others.

24 February 2020
Unprompted review
Rated 5 out of 5 stars

Dermalux LED treatment

I had my first Dermalux LED treatment session and as well as it being 20 minutes of pure relaxation, I can definitely notice the difference to my skin. I didn't worry about reapplying foundation afterwards as my skin was nice and glowy. I’m a fan!

24 February 2020
Unprompted review
Rated 1 out of 5 stars

Waste of money in the clinic in Oxford

I only wasted my money in the clinic in Oxford, given that the dermatologist didn't know what it was and I had to book with another clinic (and they were also running late, so I had to take another permission from work). A complete lack of reliability that you don't expect from a private clinic.

20 February 2020
Unprompted review
Rated 5 out of 5 stars

Amazing and will be back!

Many thanks for my treatment today, I feel rejuvenated and fresh after receiving my Dermalux LED Phototherapy treatment.
You were both so welcoming and the whole experience was a very enjoyable one. The treatment was so clearly explained to me which made me feel totally at ease before it began.
The treatment itself leaves your face feeling as though you've spent a good few hours in the sun, but without any feeling of burning or damage being done. Great way to spend 20 minutes 🙂
I would highly recommend your clinic for its professional feel and warm welcome and shall be recommending you to family and friends.

Many thanks again,

14 February 2020
Unprompted review
Rated 5 out of 5 stars

My first point of contact from now on

This was my first experience with Stratum Clinics and it certainly will not be the last. They were so helpful, professional and reassuring - thanks to them, I got through a very difficult time. They will certainly be my first point of contact from now on.

19 September 2019
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I have recently had the pleasure of using Stratum Clinic, and found them to have excellent customer service, from start to finish. As well as the treatment was perfect for me.
I am happy to highly recommend them to anyone.
Thank you

31 July 2019
Unprompted review

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