STRATO Nederland Reviews 5,618

The only problem is that the website doesn’t have an English option.

Have been customer for years despite the slow web hosting and many downtimes. We were just a bit late to cancel the subscription for another year, but still they refused to show some empathy so we get stuck for another year with this terrible company and service.

Ben al jaren klant ondanks de trage webhosting en vele downtimes. We waren net iets te laat met het opzeggen van het abonnement voor nog een jaar, maar ze weigerden nog steeds enige empathie te tonen, dus zitten we nog een jaar vast bij dit vreselijke bedrijf en service.

I have had performance issue for several months now. In the past they had some performance issues as well, which were related to hardware issues which then they did fix.

Now after several months of communication their response is: it must be your system. After doing extensive tests, reviewing different information about the system, and sending the support all the information they asked for in the support tickets, the only thing they do is responding: make sure it's up-to-date and here is a page to look into your performance issues.

I am busy with just a simple installation of some packages with apt, and while the download has been finished within a few minutes, the installation takes over 30 min. Also upgrading my system to the latest major release took over 8 hours, while doing this properly normally could be done at most in about 2 hours. Via my work I handle many other virtual machines and never had this as an abysmal performance, even if the internet would delay it by a lot.

Based on this I can only assume they want me to look somewhere else, and never return to their company, and make sure to tell people to never get any product here.
I am open for solutions, however the support I have received next to the fact that support is responding sporadic, different people, and they only talk in circles I don't believe they will come up with any solution for this.

Edit after response:
The Virtual machines everywhere are reported to have SSD's; even with a linux load of 0.50 (and lower) the entire machine stops responding while applying settings. Sites stop responding within 60 seconds (sites that normally takes about 0,5 seconds to load) and other related things. This would go faster even on spinning disks on systems that I have been working on. This has nothing to do with outdated hardware since the services running on this machine have gone down. Even after this the machine is running at less then a 10th of the performance as when it originally was deployed.
I am open for more testing on my end, but within the virtual machine, apart from stopping it completely, there is nothing really running on this.
In short: based on the responses, both public and private,
support 0/10
services 2/10 (the only good thing: it is starting)
Product lifetime 1/10

The worst experience EVER!
Lost 10k+ in because of them.
Everything sucks, but especially support.

Very good experience with Strato, it is easy to contact them and I had a fast and clear answer to my questions.

One of the worst companies in tech support. I had VPS in the Netherlands with over 100 clients. just stopped out of the blue. I have chased them for a week to fix it.

Poor customer support. They give wrong information and refuse to correct their mistake. Ended my contract with them, and I still received an invoice!

Quick and excellent customer support, flexible options

Awful service. They don't cancel your contract, extend it and after you are trying to terminate it- they refuse and send the invoice to incasso

Strato is een heel goede Hosting Provider!

Strato is the worst. I applied for a server on the 17th of August, and by the 18th, the service had still not been activated. I called the helpdesk, which took me an hour to reach. After finally getting through, I had to explain the issues and what was needed to resolve the problem. I waited for days without receiving any response or follow-up. On the 22nd, I called them again and discovered that they had a record of my previous call, but there was no ticket that had been followed up.

Excuse me for venting my frustration, but the lack of communication and action from their end is quite frustrating.

Strato a predator behavior and they levage them self putting you in a hostage sittation of them by coercion.

I was a previous client, have been sent a invoice from a service cancelled wich implies the payment of all 1 year wich one when it should be te payment of only one month. I requested to be corrected ( internally is just issue a credit note for this invoice and after issue a new one with the right values) but they say i have to pay it, and then they will me return the difference ( this mean i depend of their good will to receive it back , and when also). They ask me to pay 12 months when only i have to pay one. And because i refused to pay 12 months of a service i do not have any more (and after reading some reviews i have no trust on strato) they strategelly coerce me with inkasso intrum.A complaint about this behavior was made in ACM Adwijzer (autoritait consumer market in netherlad). I told i do not refuse to pay what i used. I do refuse is to pay one all year.

Other situattion with strato i lived as client wich i believe has to be mentioned, is that at some point i subscribed an webshop, But after i subscribed it a template that is advertised by strato in their web page was not availble.
So i was mislead to a subscription of a service with specif features that strato could not provide.

In conclusion strato sent to inkasso a invoice to pay from something i did not used.

In my experience as a strato client just go for other alternatives.

STRATO forwards even low amounts to collection agencies, and then the agency adds ontop of it 40+ EUR collection fee. They did not try to contact me via Phone to resolve it. If collection agency is not paid within 7 days, it further increases the fees, blowing up the cost to consumer. I ended up paying 90EUR to collection agency for a service that was not used, but automatically got renewed after baiting me in with free trials. Have cancelled all services and will never look back.

The policy STRATO employs to forward low amount invoice to collections, without phone contact to consumer and regardless of the amount, is something I have not seen any other company do. The company is fully aware that if a 40EUR invoice is sent to collections it will immediately double the cost to the consumer.

There is little to no warning about this. You can only cancel contracts by the next renewal date after you receive first invoice.

The phone support tries to be helpful, but unfortunately they are always put in a difficult spot due to the STRATO company policy.

It is a scam.
They offer low fee and contractually an auto renewal.
There is no way to terminate the contract before renewal.

I used the service for a trail and now I am stuck with high costs and no option to find a solution. They also send a debcollector.

STOP think we'll before you sign up as simple as they market it..

Best thing possible is to include a lawyer or legal service right away when you cancel your agreement. They do not keep promisses, they commit fraud and 'customer service' is far away at Strato

Very poor website builder and you can't leave them as they will keep charging you. BE WARNED!!!!