STOW London Reviews 

277
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superior quality and excellent craftsmanship of the bags, highlighting the beautiful leather and high-quality hardware. People frequently commend the excellent and responsive customer service, appreciating the helpful and professional communication. The delivery service is often described as fast and smooth, with many receiving orders earlier than expected. Consumers also find the bags beautiful, stylish, and surprisingly roomy, comfortably fitting essentials. However, some customers also noted that manufacturing or delivery times were occasionally longer than initially quoted. A few people mentioned issues with strap length, wishing for longer options or finding that excess strap dangled uncomfortably.

What people talk about most

Product

Customers express high satisfaction with the product, frequently praising the exceptional quality of the... See more

Quality

Users describe positive interactions with quality, consistently praising the great craftsmanship, outstanding... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting it as exceptional, responsive,... See more

Delivery service

People report positive experiences with delivery service, often praising the fast shipping and excellent... See more

Order

Reviewers highlight positive aspects of their ordering experience, often finding it seamless and simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Mrs. appreciated the leather strap for her Mini Curve much more than the chain strap that came with it. It enabled the bag to be much lighter and more comfortable to carry. She also enjoys carryin... See more

Rated 5 out of 5 stars

Great customer service! Very responsive to customer’s questions. I would love it if silver hardware was more available with your handbags! The gold hardware is lovely. But some of us really like the... See more

Rated 5 out of 5 stars

Excellent customer service! I was interested in a sold out model and asked when it would be available again. Peter let me know it would be in a few months, but a few days later messaged me that it'l... See more

Rated 5 out of 5 stars

Stow has the best customer service - fast, responsive, and helpful. Beautiful bag with gorgeous hardware and perfect stitching. The camel colored leather almost looks like plastic because it’s so perf... See more


Company details

  1. Leather Goods Store

Written by the company

Welcome to the world of STOW. Luxury leather bags and accessories, Handcrafted in Spain. Making Beautiful Better. We believe in Timeless style, with a Sustainable Future.


Contact info

4.8

Excellent

TrustScore 5 out of 5

277 reviews

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4.8

All reviews

(277)

112 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love this bag!

I love everything about the bag! It’s so well made with really high quality craftsmanship and materials. The packaging is also very environmental friendly—no plastic and all paper. I even received a card and it made this experience very personal. Thank you so much Stow London!

19 December 2024
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Reply from STOW London

Thank you so much for the wonderful review! We really appreciate it. Best wishes from the STOW Team

Rated 5 out of 5 stars

Amazing leather quality

Amazing leather quality. Delivery took a while, but it’s worth the wait

18 December 2024
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Reply from STOW London

Thank you so much, we really appreciate your review. With best wishes from the STOW Team.

Rated 5 out of 5 stars

Fantastic quality product matched with…

Fantastic quality product matched with fantastic service. Inquiries were responded to within a 4hr period.

18 December 2024
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Reply from STOW London

Thank you for the wonderful review, much appreciated. Best wishes from the STOW Team

Rated 5 out of 5 stars

Beth shoulder bag

Got the Beth shoulder bag in black and it is gorgeous. It's exactly the size I need for work, and I love the feel of the black grained leather - holding it feels like I am touching the leather seat of a luxury car. It is soft yet holds its shape well, and the thick handle made it comfortable to carry. My previous work bag was a crossbody bag which had a single thin strap, and this was much better. I also liked that the hardware was silver instead of gold.

As I note - I had pre-ordered the item, and didn't receive an email informing of the item being shipped on the stipulated date in mid December. Concerned, I emailed customer service who replied promptly that they were delayed in shipping due to the large quantity of orders. This was alright for me, since I wasn't getting it for Christmas.

I hope that Stow continues to maintain their amazing quality for their price point. I'm delighted about the bag I received and will be keeping an eye out for future designs!

23 December 2024
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Reply from STOW London

Thank you SO much for taking the time to write this kind and thoughtful review. We really do appreciate it and we are thrilled that you liked the bag so much. Best wishes from the STOW Team

Rated 5 out of 5 stars

mini curve bag and…

Recently bought the mini curve bag and it is beautiful. Great quality leather. Fun design with the magnets which work really well. Perfect size for evening or daytime for a few essentials. Received many compliments on its very first outing. I love it. Thank you.

20 December 2024
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Reply from STOW London

Thank you for the wonderful review. That is so great to hear! Our very best wishes, the STOW Team

Rated 5 out of 5 stars

The curve bag is beautiful

The curve bag is beautiful! The leather and craftsmanship is the best anywhere. There are so many different ways to style this bag and give a different look. It was definitely worth the wait.

18 December 2024
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Reply from STOW London

Thank you so much! What a wonderful review. We are really so pleased. Best wishes from the STOW Team.

Rated 5 out of 5 stars

Highly recommend

I placed a preorder with stow for a curve bag, the bag was delivered on time in line with advised timescale. I was kept informed by stow when the bag was being despatched.
The product is beautiful lovely soft quality leather extremely well presented and I was lucky enough to also be gifted a complimentary tote bag as a thank you for waiting.
I rarely write reviews but have been extremely impressed by both the service and product from Stow and would definitely like to order from them again.

18 December 2024
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Reply from STOW London

Thank you so much for taking the time to write this really lovely review. It is always appreciated and we are thrilled you like the bag. Wishing you all the best, the STOW Team.

Rated 5 out of 5 stars

This company was such a pleasure to…

This company was such a pleasure to deal with! Personable, friendly customer service and, of course, loved the gorgeous bag I received. Beautifully made, magnificent leather. A truly artisan product!! Thank you so much!

18 December 2024
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Reply from STOW London

We are thrilled to have received your wonderful review, thank you so much. Wishing you all the best, the STOW Team.

Rated 5 out of 5 stars

Best leather ever

I purchesed the Curve Bag: fantastic design, even better quality leather. Amazing.

18 December 2024
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Reply from STOW London

Thank you so much for this review, we are so pleased! Best wishes, STOW.

Rated 5 out of 5 stars

Amazing

I loved the letter and the gesture with the tote bag for the wait. The bag i bought is amazing and the quality fantastic

18 December 2024
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Reply from STOW London

Thank you so much for the wonderful review. Best wishes, STOW.

Rated 5 out of 5 stars

Bought the bag for Christmas for my…

Bought the bag for Christmas for my wife and she loves it.
One negative comment, the lining material could be nicer. A pop of colour and maybe a satin type material? Something to match the experience of the exterior.

4 December 2024
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Reply from STOW London

Thank you so much for your review and comments regarding the lining. Best wishes, STOW

Rated 5 out of 5 stars

Good quality leather gifts

Good delivery. Came in little bags. Quality of items was excellent. Bought as a gift and the recipient was very happy. Definitely will buy more items from Stow

2 December 2024
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Reply from STOW London

Thank you so much for your review. Best wishes, STOW

Rated 5 out of 5 stars

Great bags

Great bags, fast shipping and really helpful customer service

2 December 2024
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Reply from STOW London

Thank you very much for this great review! Really appreciate it! Best wishes, STOW

Rated 5 out of 5 stars

Got the mini curve in olive green

Got the mini curve in olive green , looks so cute and stylish, happy with my purchase

2 December 2024
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Reply from STOW London

Thank you so much for the review, we are really pleased! Best wishes, STOW

Rated 5 out of 5 stars

Cannot heap enough praise upon Stow

From the shopping experience to the fast shipping the process was smooth and efficient. The product itself is of a higher quality than any other bag my wife has, including ostentatious name-brands with little letters all over the bag. Incredible quality and craftsmanship.

2 December 2024
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Reply from STOW London

That is so kind, thank you very much indeed for this great review. We are thrilled! Best wishes, STOW

Rated 5 out of 5 stars

Good product

Great finish, brilliant materials used!

2 December 2024
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Reply from STOW London

Thank you so much for the wonderful review. Best wishes, STOW

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