STOW London Reviews 

280
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share how much they love the exceptional quality of the leather, describing the overall craftsmanship and stitching as truly wonderful and durable for daily wear. People also note that the customer service team is exceptionally responsive, helpful, and polite when answering questions about orders and shipping. Some reviewers were not happy with the long wait times and manufacturing delays experienced before finally receiving their orders. Additionally, a few people mentioned that certain design details, like the strap length and interior storage options, could be improved for better everyday convenience.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the beautifully crafted designs and... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the craftsmanship and... See more

Customer service

Users describe positive interactions with customer_service, consistently praising the team for being... See more

Delivery service

Customers had positive experiences with delivery_service, frequently highlighting the fast shipping times and... See more

Order

Customers consistently note positive experiences with order processes, finding the application and website... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Mrs. appreciated the leather strap for her Mini Curve much more than the chain strap that came with it. It enabled the bag to be much lighter and more comfortable to carry. She also enjoys carryin... See more

Rated 5 out of 5 stars

Great customer service! Very responsive to customer’s questions. I would love it if silver hardware was more available with your handbags! The gold hardware is lovely. But some of us really like the... See more

Rated 5 out of 5 stars

Excellent customer service! I was interested in a sold out model and asked when it would be available again. Peter let me know it would be in a few months, but a few days later messaged me that it'l... See more

Rated 5 out of 5 stars

Stow has the best customer service - fast, responsive, and helpful. Beautiful bag with gorgeous hardware and perfect stitching. The camel colored leather almost looks like plastic because it’s so perf... See more


Company details

  1. Leather Goods Store

Written by the company

Welcome to the world of STOW. Luxury leather bags and accessories, Handcrafted in Spain. Making Beautiful Better. We believe in Timeless style, with a Sustainable Future.


Contact info

4.8

Excellent

TrustScore 5 out of 5

280 reviews

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Asks customers to review

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4.8

All reviews

(280)

115 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Got the mini curve in olive green

Got the mini curve in olive green , looks so cute and stylish, happy with my purchase

2 December 2024
STOW London logo

Reply from STOW London

Thank you so much for the review, we are really pleased! Best wishes, STOW

Rated 5 out of 5 stars

Cannot heap enough praise upon Stow

From the shopping experience to the fast shipping the process was smooth and efficient. The product itself is of a higher quality than any other bag my wife has, including ostentatious name-brands with little letters all over the bag. Incredible quality and craftsmanship.

2 December 2024
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Reply from STOW London

That is so kind, thank you very much indeed for this great review. We are thrilled! Best wishes, STOW

Rated 5 out of 5 stars

Good product

Great finish, brilliant materials used!

2 December 2024
STOW London logo

Reply from STOW London

Thank you so much for the wonderful review. Best wishes, STOW

Rated 5 out of 5 stars

Lovely bag, nicely packaged

Great product that arrived on time. The bag was well packed and the presentation was elegant and well done.

2 December 2024
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Reply from STOW London

Thank you so much for the kind review. Really appreciate it. Best wishes, STOW

Rated 5 out of 5 stars

My wife loves the bag

My wife loves the bag. It will be a Christmas gift. I’m not sure how she will react. We tried to look for the store when we were in London I know she will be surprised.

2 December 2024
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Reply from STOW London

Thank you so much for the review, we are so pleased!

Rated 4 out of 5 stars

The mini curve bag is pretty and well…

The mini curve bag is pretty and well made but the closing mechanism is terrible. They are little magnets that DO NOT stay together. It’s a decent day to day bag tho.

2 December 2024
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Reply from STOW London

Thank you for taking the time to write this review. We are always looking to make any improvements we can so this is very helpful.

Rated 5 out of 5 stars

clean lines

clean lines, great quality and not flashy

15 November 2024
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Reply from STOW London

Thank you so much for your review. Best wishes, STOW

Rated 5 out of 5 stars

Beautiful bag

The Curve bag is absolutely stunning. It’s a beautiful supple leather on the outside with a soft suede interior. The strap is adjustable to either be crossbody or worn on the shoulder. It can be removed but I haven’t tried that yet. I recently brought this on a long weekend vacation and it is so versatile. Designer bag without the designer price. Highly recommend if you’ve been eyeing this bag.

15 November 2024
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Reply from STOW London

Dear Amy, thank you so much for taking the time to write this lovely review. We are so pleased, you made our day! Best wishes from STOW London.

Rated 5 out of 5 stars

Incredible quality

It’s definitely a super high quality construction bag. I ordered the Curve bag as a work bag. It arrived and was smaller than I anticipated but still a decent size. The leather is luxurious quality, the inside is also suede which is rarely seen these days. The hardware is good quality, the stitching is good, and I liked the adjustability of the strap. However, the bag just doesn’t drape properly. It somehow looks very oddly shaped if it’s not entirely full. If it’s empty or just half full, it drapes in a really bizarre way and just looks misshapen. I think maybe it needs to be either wider or shorter in length for it to somehow hold its shape a little as the leather is very soft.
I am extremely disappointed because otherwise it’s such a lovely bag, but I’ll have to return it and eat the £30 return cost.
The team has also included a note in an envelope as well as a very high quality tote bag due to the long pre-order wait times. Seems like a very nice team and very high quality brand, but the designs are not quite there yet. I’ll definitely revisit the brand in future, especially if it there’s a local shop or place to return locally just in case.

Edit: I’ve now had my refund. The customer service is a model for how it should be done. Order with confidence. Hopefully will find a design in future that’s more suited to my needs, definitely an excellent company and quality.

15 November 2024
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Reply from STOW London

Dear Reine, thank you for taking the time to provide this detailed review. We are sorry the bag did not meet your expectations. It is a very soft and slouchy bag and accordingly the shape does vary a lot depending on what is placed inside. We try to set a very fair price for all of our bags and this is why we do charge a contribution towards shipping and returns. Some other brands may charge less but their prices are probably somewhat more inflated in the first place. We will have some stockists in 2025 and hope to see you again with us soon. Kind regards, STOW.

Rated 5 out of 5 stars

Better than my expectations

Better than my expectations! The bag is AMAZING and the color is magnificent! Thank you!

11 November 2024
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Reply from STOW London

Thank you so much! What a great review, thank you. Appreciate you taking the time.

Rated 5 out of 5 stars

Excellent quality product

Excellent quality product. Reasonable shipping time considering it was coming from the UK.

28 October 2024
STOW London logo

Reply from STOW London

Thank you so much for taking the time to write this review. Really appreciated.

Rated 4 out of 5 stars

I recently purchased a few items from…

I recently purchased a few items from STOW through their website stowlondon.co.uk, and overall, I am quite pleased with my experience. The website was easy to navigate, allowing me to complete my order quickly. I was impressed with the customer service, as they kept me informed when an out-of-stock item I wanted became available. The delivery was swift, even faster than expected through customs to the US. The products, such as the crossbody leather bag and folio, are stylish, well-made, and practical. Although I found the iPad slot a bit snug for a case with a built-in keyboard, it's a minor issue. The craftsmanship and durability of the items are commendable, and I'm looking forward to using them on my travels. Overall, a great experience with STOW! Four stars.

14 October 2024
Unprompted review
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Reply from STOW London

Thank you very much for taking the time to provide this detailed feedback. It is really much appreciated. Happy travels!

Rated 5 out of 5 stars

Great company, top quality

Top of the line quality bag, reasonable prices, great website, great company.

23 October 2024
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Reply from STOW London

Thank you so much for this wonderful review. We appreciate you taking the time.

Rated 5 out of 5 stars

Timeless

The bag is simple but pretty and well made. It seems to be durable and timeless.

21 October 2024
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Reply from STOW London

Thank you so much for taking the time to provide this review. It is much appreciated.

Rated 5 out of 5 stars

The whole package

Everything’s great. Quality of the leather is top-notch. The timeliness of the delivery was also very fast no complaints.

21 October 2024
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Reply from STOW London

Wonderful, thank you so much for taking the time to send us this review. We really appreciate it.

Rated 5 out of 5 stars

Exceptional quality

Products arrived in a tomley
Manor and where made with top quality leather and very well constructed

28 October 2024
STOW London logo

Reply from STOW London

Thank you so much for the wonderful review, we really appreciate it.

Rated 5 out of 5 stars

New #1 Fan!

Stow's customer service has been very responsive and helpful. I changed my mind on a purchase and they quickly responded to my request. I have the large Curve bag in Earth Tan and the leather is devine. It is extremely soft, supple and smells delicious. I will continue to order from this company. Bravo on beautiful products!

24 October 2024
STOW London logo

Reply from STOW London

Thank you so much for taking the time to write this lovely review. Very much appreciated and we are so pleased.

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