Stove Supermarket logo
Visit website

Stove Supermarket Reviews 

7,666
•
TrustScore 5 out of 5

4.9

Fireplace Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 826 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that orders arrive extremely quickly and are wonderfully packaged to ensure safe transport. People also truly appreciate the exceptionally helpful staff members who always manage to resolve any unexpected problems seamlessly. Buyers consistently highlight that the replacement parts fit perfectly and maintain top-notch quality standards. However, some customers also noted that certain packages occasionally arrived with missing items or incorrect replacement parts inside the box. A small group of consumers described minor delivery complications, courier delays, or extra shipping expenses depending on their specific location.

What people talk about most

Delivery service

Users describe positive interactions with delivery_service, consistently praising the fast and prompt... See more

Product

Reviewers highlight positive aspects of product quality, noting that items arrive promptly, are well... See more

Service

Customers had positive experiences with service, consistently praising the efficient communication and prompt... See more

Order

Reviewers mention positive feedback about order processes, highlighting easy navigation and fast shipping.... See more

Quality

People report positive experiences with quality, highlighting that replacement parts fit perfectly and feel... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent email presales support and through to ordering. When the log burner arrived (Salamander hobbit non DEFRA) we were just like WoW! beautifully packed in a proper wooden transport container an... See more

Company replied

Rated 5 out of 5 stars

Stove Supermarket are one of the best companys I've every used online - and I buy lots online. Helpful, prompt friendly communication, quality stove components, very competitive price, any problem (n... See more

Rated 5 out of 5 stars

Quick delivery, from stock. Wrong part sent in error but faultlessly corrected. New part fitted perfectly. Good firm on basis of my experience. Recommended.

Rated 5 out of 5 stars

What makes a good online company that sends goods in the post , that if something gets damaged it gets sorted very quickly , this company ticked all the boxes . Fast and efficient service .

Company replied

Company details

  1. Fireplace Store

Written by the company

Stove Supermarket is a one-stop stove shop, offering a massive range of wood-burning, multi-fuel, gas, and electric stoves; a selection of outdoor living products, from pizza ovens to bbq's; flue pipes, flue liners, and twin wall flue systems; hundreds of stove spares, stove accessories, open fires, and much, much more! We have everything you need to install, maintain, and enjoy your new or old stove. All available online and under one roof.

Contact info

4.9

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 30% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(7,666)

804 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I ordered some components to service my…

I ordered some components to service my Clearview Pioneer 400 stove. A box arrived very quickly however, one of the items purchased was missing. I contacted Stove Supermarket and spoke to a representative unfortunately I didn’t ask for his name. He was very apologetic and assured me that the missing item would be dispatched. Almost 24 hours later it arrived. I accept that someone within the company made the initial mistake but not withstanding this, the after sales service was outstanding. In addition, the components are very reasonably priced as well. Exceptional service.

20 May 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look