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Stove Supermarket Reviews 

7,666
•
TrustScore 5 out of 5

4.9

Fireplace Store
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Review summary

Created with AI, based on recent reviews

Looking at 826 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that orders arrive extremely quickly and are wonderfully packaged to ensure safe transport. People also truly appreciate the exceptionally helpful staff members who always manage to resolve any unexpected problems seamlessly. Buyers consistently highlight that the replacement parts fit perfectly and maintain top-notch quality standards. However, some customers also noted that certain packages occasionally arrived with missing items or incorrect replacement parts inside the box. A small group of consumers described minor delivery complications, courier delays, or extra shipping expenses depending on their specific location.

What people talk about most

Delivery service

Users describe positive interactions with delivery_service, consistently praising the fast and prompt... See more

Product

Reviewers highlight positive aspects of product quality, noting that items arrive promptly, are well... See more

Service

Customers had positive experiences with service, consistently praising the efficient communication and prompt... See more

Order

Reviewers mention positive feedback about order processes, highlighting easy navigation and fast shipping.... See more

Quality

People report positive experiences with quality, highlighting that replacement parts fit perfectly and feel... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent email presales support and through to ordering. When the log burner arrived (Salamander hobbit non DEFRA) we were just like WoW! beautifully packed in a proper wooden transport container an... See more

Company replied

Rated 5 out of 5 stars

Stove Supermarket are one of the best companys I've every used online - and I buy lots online. Helpful, prompt friendly communication, quality stove components, very competitive price, any problem (n... See more

Rated 5 out of 5 stars

Quick delivery, from stock. Wrong part sent in error but faultlessly corrected. New part fitted perfectly. Good firm on basis of my experience. Recommended.

Rated 5 out of 5 stars

What makes a good online company that sends goods in the post , that if something gets damaged it gets sorted very quickly , this company ticked all the boxes . Fast and efficient service .

Company replied

Company details

  1. Fireplace Store

Written by the company

Stove Supermarket is a one-stop stove shop, offering a massive range of wood-burning, multi-fuel, gas, and electric stoves; a selection of outdoor living products, from pizza ovens to bbq's; flue pipes, flue liners, and twin wall flue systems; hundreds of stove spares, stove accessories, open fires, and much, much more! We have everything you need to install, maintain, and enjoy your new or old stove. All available online and under one roof.

Contact info

4.9

Excellent

TrustScore 5 out of 5

8K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 30% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(7,666)

804 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Highly Recommend

Good price, timely and accurate communication and items arrived when stated. Good customer service sorting out an admin error from Ian. Highly Recommend.

2 June 2026
Rated 5 out of 5 stars

Ordering was easy,I ordered on a Sunday…

Ordering was easy,I ordered on a Sunday and got a call Monday morning to say it was not in stock do I want to wait or get a refund as they were due in,Good to get the choice.
The parcel was delivered on the Thursday. Very good service ,Thanks

21 May 2026
Rated 5 out of 5 stars

Great price

I needed a throat plate as mine was damaged. Stove supermarket was the best price on line. I purchased the plate and it was delivered with in 48 hrs . Absolutely perfect. Thanks

19 May 2026

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