Storm Collectibles UK Reviews 

175
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company, consistently emphasizing the fantastic overall value and daily professionalism. Customers frequently praise the exceptional product quality, highly reliable support team, and remarkably fast shipping methods. Many people note that ordered items arrive securely packaged and perfectly match their detailed online descriptions. Buyers also deeply appreciate the clear communication maintained smoothly throughout the entire pre-order and delivery process. Some reviewers were not happy with occasional minor imperfections encountered upon receiving their physical orders. Consumers mentioned specific drawbacks such as unexpected product sizing, minor box dents, or slight color tone variations on the figures.

What people talk about most

Product

Customers had positive experiences with product, expressing immense satisfaction with the quality and... See more

Service

Consumers find service to be exceptionally positive, reliable, and professional. Reviewers frequently... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting quick shipping and... See more

Quality

Reviewers highlight positive aspects of quality, praising the amazing craftsmanship, excellent sculpts, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Storm Collectibles are an excellent company, some odd decisions but… nobody’s perfect lol, Shipping is £5.99 regardless of how many you buy, and I could only add One v1.5 to my cart the others were th... See more

Company replied

Rated 5 out of 5 stars

Being able to buy Storm figures direct in the UK, and avoid import and excessive postage costs is fantastic... and the Storm Arena line is simply incredible value for money. Jada definitely set a pr... See more

Company replied

Rated 5 out of 5 stars

First time ordering from Storm Collectibles UK, although I have purchased other product from their overseas suppliers in the past. Communication was great through out the preorder process and... See more

Company replied

Rated 5 out of 5 stars

Excellent products and service. Goods are always packaged with the greatest care and attention, this company knows its customer base. Items are shipped swiftly and communications reference shipment... See more

Company replied


Company details

  1. Figurine Shop
  2. Collectibles Store

Written by the company

Storm Collectibles UK is operated by VIRTUOUS THUNDER COMPANY LIMITED. We are the official distributor in the United Kingdom. Storm Collectibles is a Hong Kong-based designer and manufacturer of action figures, distributing products globally since 2010. We create high-quality, officially licensed collectible action figures, specializing in combat video game characters. We bring classic, iconic gaming characters back to life while also keeping up to date with blockbuster games and fans' favourite characters. "Made for the Collector" Storm Collectibles' product quality meets the standards expected by true collectors. We work with great passion, striving to craft our products with the finest attention to detail—from head sculpt to body design, articulation, and a wide array of relevant accessories. Our mission at Storm Collectibles is to deliver the highest quality in every product through state-of-the-art craftsmanship.


Contact info

4.8

Excellent

TrustScore 5 out of 5

175 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(175)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product

Great product, fast dispatch and delivery, fantastic service overall.

17 March 2024
Storm Collectibles UK logo

Reply from Storm Collectibles UK

Hi SB,

Thank you so much for taking the time to share your thoughts with us! We're glad to hear that you are happy with the product and service!

Kind regards,
Tom

Customer Service Team
Storm Collectibles UK

Rated 5 out of 5 stars

Excellent service

Although late, kept me well informed all the time. And gave a credit towards another item I may purchase. So very happy with the customer service.

5 March 2024
Storm Collectibles UK logo

Reply from Storm Collectibles UK

Hi Nick,

Thank you so much for taking the time to share your thoughts with us! Sorry for the delay again. We're glad to hear that you are happy with the customer service!

Kind regards,
Tom

Customer Service Team
Storm Collectibles UK

Rated 5 out of 5 stars

Top marks all around

Top marks all around, ordered from here a few times, alweays well packaged and delivered quickly. Solid customer service, Will be buying a fair few more figures from them in the future.

8 March 2024
Unprompted review
Storm Collectibles UK logo

Reply from Storm Collectibles UK

Hi John,

Thank you so much for taking the time to share your thoughts with us! We're glad to hear that you are happy with the buying experience!

Look forward to seeing you again soon!

Kind regards,
Tom

Customer Service Team
Storm Collectibles UK

Rated 5 out of 5 stars

Had a really positive experience and…

Had a really positive experience and they were really helpful.

29 February 2024
Storm Collectibles UK logo

Reply from Storm Collectibles UK

Hi Leon,

Thank you so much for taking the time to share your thoughts with us! We're glad to hear that you are happy with the buying experience!

Kind regards,
Tom

Customer Service Team
Storm Collectibles UK

Rated 5 out of 5 stars

Amazing item and great service with a…

Amazing item and great service with a lot of information and support regarding any problems and updates on arrival

9 February 2024
Storm Collectibles UK logo

Reply from Storm Collectibles UK

Hello Daniel,

Thank you so much for taking the time to share your thoughts with us! We're glad to hear that you are happy with our figure and service!

Kind regards,
Tom

Customer Service Team
Storm Collectibles UK

Rated 5 out of 5 stars
Storm Collectibles UK logo

Reply from Storm Collectibles UK

Hi Juan Orella,

Thank you so much for taking the time to share your thoughts with us!

Warm regards,
Tom

Customer Service Team
Storm Collectibles UK

Rated 5 out of 5 stars

PROBABLY THE BEST ACTION FIGURE SELLER IN THE UK

I've been a figure collector for years now, but only very recently discovered Storm Collectibles had a UK outlet. I have many of their figures, and they are always outstanding, but also very expensive due to the secondary market prices. Therefor, discovering a way of getting them almost direct from source was a godsend.
Admittedly, I was slightly apprehensive about placing my first order - but I needn't had been. What followed was one of the very best experiences I've had when purchasing an action figure. The website is top tier, navigating it was very smooth, and placing a pre-order was very straightforward. The process from the item coming into stock, notification of payment pending, completing the payment and then receiving the item was a dream - easily the most professional I've come across.
The postage was super-quick, the figure was perfectly packaged and the end product was faultless. A perfect transaction.
Needless to say, I have placed more pre-orders and will continue to use Storm Collectibles UK for many years to come.

10 February 2024
Storm Collectibles UK logo

Reply from Storm Collectibles UK

Hi Rob,

Thank you so much for taking the time to share such a positive review! Your kind words mean a lot to us, and we're delighted that you had an excellent experience with Storm Collectibles UK.

We truly appreciate your trust in us and your ongoing support as a figure collector. We look forward to serving you in the future. If you ever have any questions or need assistance, feel free to reach out.

Once again, thank you for choosing Storm Collectibles UK!

Kind regards,
Tom

Customer Service Team
Storm Collectibles UK

Rated 5 out of 5 stars

Was sceptical about buying from Storm…

Was sceptical about buying from Storm U.K. I can confirm for anyone wondering if they should buy from them that they are 100% legit. I bought through partial paid pre order, invoice came through, all was confirmed when I paid and tracking number was sent with order being delivered promptly. 100% recommend.

9 February 2024
Storm Collectibles UK logo

Reply from Storm Collectibles UK

Hi Daniel,

Thank you so much for taking the time to share your thoughts with us! We're glad to hear that you are happy with the buying experience!

Kind regards,
Tom

Customer Service Team
Storm Collectibles UK

Rated 5 out of 5 stars

It was my first time purchasing from…

It was my first time purchasing from Storm Collectibles. Found it an easy process when purchasing and posting, Storm provided excellent communication throughout the whole process

9 February 2024
Storm Collectibles UK logo

Reply from Storm Collectibles UK

Hi Nas,

Thank you so much for taking the time to share your thoughts with us! We're glad to hear that you are happy with our service! Hope you like our figures too!

Kind regards,
Tom

Customer Service Team
Storm Collectibles UK

Rated 5 out of 5 stars

Amazing figure

9 February 2024
Storm Collectibles UK logo

Reply from Storm Collectibles UK

Hi Gavina,

Thank you so much for taking the time to share your thoughts with us! We're glad to hear that you are happy with our figure!

Kind regards,
Tom

Customer Service Team
Storm Collectibles UK

Rated 5 out of 5 stars

Delivery was swift and the figure was…

Delivery was swift and the figure was perfectly secure with a nice amount of padding. I have another figure pre ordered looking forward to its release.

4 February 2024
Storm Collectibles UK logo

Reply from Storm Collectibles UK

Hi Josh,

Thank you so much for taking the time to share your thoughts with us! We're glad to hear that you are happy with our figure and packaging!

Kind regards,
Tom

Customer Service Team
Storm Collectibles UK

Rated 5 out of 5 stars

Fast delivery

Fast delivery, really nice packaging, everything was perfect ! 😁

1 February 2024
Storm Collectibles UK logo

Reply from Storm Collectibles UK

Hi Jennifer,

Thank you so much for taking the time to share your thoughts with us! We're thrilled to hear that you love the figure and appreciate our service. Your kind words mean a lot to us!

Thanks once again!

Warm regards,
Tom

Customer Service Team
Storm Collectibles UK

Rated 5 out of 5 stars

Every email I sent was replied to and…

Every email I sent was replied to and quickly deposits taken and only when item in stock was payment asked for and quick delivery once item paid for very happy

30 January 2024
Storm Collectibles UK logo

Reply from Storm Collectibles UK

Hi Daniel,

Thank you so much for taking the time to share your thoughts with us! We're glad to hear that you are happy with our service!

Thanks once again!

Warm regards,
Tom

Customer Service Team
Storm Collectibles UK

Rated 5 out of 5 stars
Storm Collectibles UK logo

Reply from Storm Collectibles UK

Hi Anton,

Thank you so much for taking the time to share your thoughts with us!

Thanks once again!

Warm regards,
Tom

Customer Service Team
Storm Collectibles UK

Rated 5 out of 5 stars

Great service

I've ordered from Storm Collectibles UK three times now, but this is the first time I've left a review for them. Every time, the items were sent quickly and arrived in perfect condition. I'm very satisfied with my experience so far, and would be happy to buy from them again in the future.

8 January 2024
Storm Collectibles UK logo

Reply from Storm Collectibles UK

Hi Anthony, many thanks for your review! We are glad to know that you are happy with our service! Hope you enjoy Storm Collectibles figures too!

Rated 5 out of 5 stars

All round awesome customer service and figures!

One of the few collectibles companies that will go above and beyond for their customers in that true sense, their service and communication is absolutely first class! I highly recommend that you get your Storm Collectibles figures directly from @stormcollectibles.uk as they are absolutely wonderful, I wish them continued success!

26 December 2023
Storm Collectibles UK logo

Reply from Storm Collectibles UK

Thank you so much for taking the time to write the review! We are thrilled to know that you enjoyed our figure and our services! We will keep improving! Once again thank you for your words!

Rated 5 out of 5 stars

Great model, great service!

Great model, extremely well wrapped and protected packaging- could see it was a labour of love and this impressed me. Excellent communications from pre order, deposit, full payment and posting!

14 December 2023
Storm Collectibles UK logo

Reply from Storm Collectibles UK

Thank you very much for your review! It's really encouraging us! Hope you enjoy Storm Collectibles figures and our service in the UK! Have a very happy Christmas!

Rated 5 out of 5 stars

Excellent!!

Fast and easy, it's a joy to order from Storm Collectibles UK.
I'll definitely be getting more from them, it would be great if they could get the licence for Xena Warrior Princess.

25 November 2023
Storm Collectibles UK logo

Reply from Storm Collectibles UK

Many thanks for your review! We are glad to know that you enjoy Storm Collectibles figures also our service in the UK!

Rated 5 out of 5 stars

Great experience!

Great experience got here very quickly and in perfect condition with a very reasonable price.

25 November 2023
Storm Collectibles UK logo

Reply from Storm Collectibles UK

Thank you very much for your review. It means a lot to us! It's glad to know you are satisficted with our product and services!

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