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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, most reviewers were unhappy with their experience overall. People frequently complained about unhelpful customer service, noting that support agents used automated templates and closed tickets without providing real assistance. Consumers also struggled with strict refund policies, stating that playtime limits and technical barriers made it impossible to get their money back for defective products. Some people were satisfied with the extensive game library, easy social features for connecting with friends, and the straightforward refund policy for games played under two hours. Reviewers additionally noted that the platform interface is generally simple to navigate when basic account issues do not arise.

What people talk about most

Product

Consumers find product options to be divisive, as while some reviewers praise the platform as the best gaming... See more

User experience

Users describe profound dissatisfaction regarding the overall user experience, citing frustrating... See more

Customer service

Customers consistently note negative experiences with customer service, reporting that agents rely on... See more

Refund

Customers expressed deep frustration and dissatisfaction regarding refund experiences, noting that requests... See more

Website

Reviewers express mixed feelings about the website, noting it is a fantastic online shop for games with a... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Terrible, automated customer service. Steam Support uses lazy copy-paste templates to close tickets without reading them. They completely ignore serious reports of hate speech and Terms of Service vio... See more

Rated 1 out of 5 stars

I'm new to Steam, not new to Valve. I have been trying to purchase a Steam Deck for days. PayPal doesn't work. My card doesn't work. Gift Cards are only 20GBP in my local shops and no more than ten ca... See more

Rated 1 out of 5 stars

A good service torn apart by bad decisions. Valve used to make good stuff, then it got greedy. Awful service that only exists because people are stuck using it. Support line is laughably bad.... See more

Rated 1 out of 5 stars

You are at risk of losing your games on steam for some clarification I have had a steam account for years with no problem since around 2020 - 2021 over this time I slowly built up a big l... See more


Company details

  1. Gaming service Provider
  2. Game Store
  3. Video Game Store

Information provided by various external sources

Join Steam for free and get games delivered straight to your desktop with automatic updates and a massive gaming community.


Contact info

2.0

Poor

TrustScore 2 out of 5

544 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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2.0

All reviews

(544)

80 reviews in the last 12 months

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Rated 4 out of 5 stars

Convenient, Specials, works like a dream, (your library is useless if you die)

Convenient, specials all the time, never had issues with any purchase or code activation, their refund policy works awesome and the amount of download centers they have across the world, makes downloading fast for most regions. Only reason this isn't five stars is, they have a very crummy attitude about who your paid games belong to, if you should pass, answer being no one. No one can claim your library.

8 October 2024
Unprompted review
Rated 1 out of 5 stars

something when wrong after i payed…

something when wrong after i payed online on there website. almost 2 months now terrible customer service acting like i need to fix there problem and asking for information that doesnt exist.
no problem if there's a bug on your webshop but fix it or give my money back. Paying and getting nothing in return is what we call stealing. what a scam company

6 July 2024
Unprompted review
Rated 1 out of 5 stars

removing gifts

removing gifts, allowing hackers, overpriced games.

sad to see every good platform getting removed one by one

22 July 2024
Unprompted review
Rated 5 out of 5 stars

Why Steam is the best platform

I bought a lot of games from Steam but the quality of the games has always had good sales! When I bought a bundle of Tomb Raider games, the price was like less than 20 dollars. I love that. You don't get that kind of pricing in Xbox or Sony online stores. One of the main reasons why I don't play consoles all the time anymore. Steam is indeed the best!

27 June 2023
Unprompted review
Rated 1 out of 5 stars

For anyone interested in steam gift…

For anyone interested in steam gift cards, STAY FAR FAR AWAY! They have screwed me out of hundreds of dollars on their supposed "gift cards". I've bought them both from their official online site and legitimate local brick and mortar retailers and have had them sell me the cards only to find out they've already been redeemed even though they haven't even been scratched off and are activated in the retailers' systems. They don't even have a customer service center or number, only an email and that should be considered an unethical business practice as well as not issuing another code that IS valid or a refund of the full purchase amount. Instead, they choose to ignore customer complaints. I've wasted my last amount you. Let's see you handle having the federal trade commission breathing down your collar.

28 May 2024
Unprompted review
Rated 1 out of 5 stars

Corrupt financial greed

Sells/serves illegal games concerning gambling while the age restrictions can easily be conceived.
Has a toxic community with friends/financial policy giving certain members more priviliges than the others while support NEVER EVER responds to any report.
Not even when your game doesn't work, I have several games not working, bought for nothing, thanks to steam.
Or games priviliges/DLC's I bought before that suddenly have been seperated from core game but none access for me. No response from support..

7 May 2024
Unprompted review
Rated 4 out of 5 stars

Amazing PC gaming platform!

Been a looong time customer for this platform for years and its always been an amazing experience. Easy to navigate on community, searching for games and profile customization. Usually, the only thing that bothers me a bit is return policies but compared to other places I've used, theirs is straightforward and more far. The application on PC and chat messaging on smartphone can be a bit buggy at times though.
Also love that they have gift cards at a ton of stores cause I dislike the use of a credit card online. Overall, Steam is amazing!

26 January 2024
Unprompted review
Rated 1 out of 5 stars

Steam don’t help the costumers

Steam don’t help the costumers. As long they get there money the don’t care about their customers or products.
They will delete a game you paid for and they don’t answer your questions.
Never gonna use steam again!

14 April 2024
Unprompted review
Rated 1 out of 5 stars

Steam $hit Support

these fu$kers dont answer on the weekends and take their sweet ass time, il never buy a game off these fu$kers ever again.

24 March 2024
Unprompted review

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