MINISFORUM Reviews 1,772

Minisforum has amazing customer service and stands by their products. Had an issue with my product and they responded quickly and swapped it for another product. The whole experience was great. Would definitely buy more minisforum products in the future.

I am very satisfied with the variety of products and especially the design itself. Even with the communication with the store itself. The only thing is that the products could be shipped faster, but that's a detail.

Good service and help after problems with refurbished mini pc bij Tina from minisforum.

My experience with Minisforum has been extremely disappointing from start to finish.

It already began badly: it took almost 4 weeks just to get in contact with customer service to report a defective product. Only after that long delay was I finally able to explain the issue.

What happened next was even worse.
Minisforum first tried to refund me 20% less, claiming the product was “used,” even though this was a warranty case. I refused, and only then did they agree to a full refund of €599.

But when the refund finally arrived, they paid 10% less anyway, blaming “bank fees” and expecting me to accept it. Under EU consumer law, warranty refunds must be paid in full, without deductions — and they know this.

From that point on, the situation became absurd:

- I had to spend months emailing back and forth
- They repeatedly gave new excuses
- Deadlines they set themselves were ignored
- “Finance needs to approve it” became a standard line for weeks
- I had to prove myself that they underpaid the refund
- To this day, the remaining amount still has not been paid

This entire process has dragged on for months, and I have invested far more time and effort than any customer should. Minisforum confirmed the full refund themselves, yet still failed to honor it.

This is not how a company should treat its customers.
Think very carefully before buying from Minisforum.

I got sent a faulty device. Contact with customer service was cordial and very helpful. They sent me a replacement within an acceptable timeframe. Unfortunately it was a refurbed device and not a new one. That was not so great.

In the end we agreed upon a refund. The customer representative Tina was very responsive, polite and made no fuss about the refund. Even though the hardware side was not so great - I suspect just bad luck on my part first - the customer service was good and I leave with no bad feelings.

My UM 890 Pro didn‘t work anymore and powered of by himself. After a couple of mails with the Minisforum Support Team and some guided Tests they offered me to replace the Device and after a couple of days I got a new one which is working without any issues. Great Service and many thanks!!!

Good Service!

Had a issue with my device but great customer support to help me solve the issue and organise a return!

Fast support regarding order cancellation.

Perfect comunucation. Delivered sa described.

Excellent service, both during order changes and after-sales support. After about two years, the SSD fan failed. I received information from the service center that they would send me a new one without any problems. Very customer-friendly approach, I recommend Minisforum.

Very happy with my recent purchase and the customer service which followed. Goods arrived quickly and were of a much better quality than other USFF Computers I've purchased before. I had a customer service query which was dealt with quickly and resolved within 24 hours.

Very fast, open and friendly communication. Problem was diagnosed and solved in a very professional way, fully respecting the warranty.

I am very satisfied with the product, as well as with the customer support.
With the Intel U9, it delivers high performance while remaining quiet; I particularly appreciate the connectivity options provided by the Oculink adapter.

I want to express my sincere thanks to the Minisforum support team. My NAB6 had a power issue, and the team guided me through the process with quick, friendly, and professional communication.
The repair was completed faster than expected, and the device was returned to me in excellent working condition.
It’s great to see a company stand behind its products and provide such reliable after‑sales service.

Excellent and very helpful customer service. That’s exactly what you’d hope for.

I've bought MS-01 from minisforum official store some moths ago and was quite pleased with the device itself and how easy it is to dissasemble + spf ports + 3 nvme slots with an option of pci expansion.
Unfortunately, the device broke after about 4 months of continious use as a server. I've had to contact their support and they accepted repairs after a few emails. It got repaired and sent back within a week.

Overall quite happy with the purchase, probably one of the best home servers available for the price.

I bought an MS-S1 Max AI PC from the EU store. There was a tiny issue that the PC got sent from Hong Kong instead of Germany so it got stuck in Romanian customs for a while. However customer service resolved all the issues and handled the import taxes directly with the shipping company so everything turned out fine. The product is gorgeous, very good build quality and works perfectly. I definitely recommend this brand.

I had to cancel an order before shipment due to a change in product configuration. The customer service team (Helen) responded quickly, offered alternatives, and processed the cancellation smoothly without any issues. Refund confirmed within 2-5 business days. Professional and efficient communication. Would consider buying again from them.