MINISFORUM Reviews 1,770

The PC itself is working seamlessly.
The after sale service is great.

Super fast and reliable customer service.

Great seller!!! Went through hoops with my finance company that Input the wrong address. Contacted minis forum on a Sunday (when I made the purchase) and got a response fast to make the correct changes to the address. Got here sooner than I thought as well. Great rapid communications.

I recently purchased the Minisforum N5 Air NAS, and overall I’m very impressed. The build quality is excellent, and the unit offers plenty of room for future expansion. The quiet fans are a big plus, making it suitable for a home or office environment without unwanted noise.

One of the drive bays arrived missing two plastic fasteners, but the dedicated after‑sales support team handled it exceptionally well. They responded quickly and sent replacements without any hassle. I’m very satisfied with both the communication and the resolution time.

In short, it’s a well‑designed product backed by responsive support — a combination that gives me confidence it will last a long time.

Got my M1 Pro-125H with a single 32 GB SODIMM instead of 2x16 GB. That puts the memory in single-channel mode and halves bandwidth, which greatly impacts performance for anything memory-bound. For a mini PC marketed around AI workloads and high-speed DDR5, this is indefensible. There is no legitimate reason. Customers who do notice either return the unit or, like me, pay extra to fix something that should have been correct from the factory.

Customer service was excellent. We had a faulty device and were told to send it to their repair station. It took them only a few days to repair and send the device back. The communication during the whole process was clear and they informed us about every step.

Minisforums have very good mini pcs and are willing to help with any issues as well as this the customer support is very efficient and helpful.

I was very happy with the customer service. I encountered an error with my refurbished order (my mistake), reached out to them and they responded quickly and solved it to my benefit (vs them sticking to the small print). I am very happy with my brand new X1 AI Pro and highly recommend it.

I mixed up two different mini PCs and their customer service was very quick to respond to help me order the correct unit

Had of an idea to create portable station with ability of connecting in a modular way and desided to stop on minisforum occulink optional technology. I've purchased deg1 and x1 ai 255 refurbished versions which comes extremely good.
Also expirience with customer support was excellent, complect with deg was missing a fixing bracket at after I connect to support - they send it immediately in 2 days I had it in place!

Rapid overnight support given on an order query. Polite, professional and efficient. Thank you

Everything was great—I received fast and prompt assistance with my issue. The service is top-notch!

The Minisforum account team was incredibly polite and responsive and made sure my order arrived on time despite an upcoming national holiday. Very happy with my recent purchases - great stuff!

Costumer service WAS helpful and responded in +- 1 day, sometimes same day. My package took longer than expected due to some overload in the Germany warehouse but after i sent a email the costumer service rep (Hellen) made sure my package leaves and added priority deliverers.

I see messages about the costumer service being bad but I have nothing to complain about. Maybe they fixed it?

I ordered the DEG2 dock and I’m very happy with it. It works great.

I had a machine that broke down. However, their support (Tina), was really helpful. I quickly got a replacement device and am now able to resume my work. Will keep buying my mini PCs from them!

Why I will always choose Minisforum. The Staff frinedliness, the quality of the product and the accessibility to material online to help with the setup.

Praying for panther lake product with occulink or Thubnderbolt 5. Once this is available I think my minisforum collection will be complete!

Ordered a Minisforum workstation for one of our senior developers. Our first experience with Minisforum, and I must say it's been a good one. The ordering process was simple, the delivery trackable, and the package arrived in pristine ready to use condition!
Our developer could not be more happy with the performance. He's switched off the old box and transitioned immediately. Very happy lad.
Well done Minisforum. Great product and customer service. Thanks Rachel!
Rob

I ordered a product on March 28th and only received a confirmation email. I had to contact them myself 10 days later, and they promised it would ship after April 20th. I waited nearly a month, only to be told on April 22nd that they canceled my order and would refund me in 36 hours.The official website chat was dishonest and gave me false information every time I asked for an update. They held my money for weeks only to cancel at the last minute. This was the worst shopping experience of my life. Terrible communication and zero reliability.

Last summer I bought a MiniForum computer, and it worked very well. Unfortunately, as sometimes happens with electronics, the power supply failed after some time.

To avoid similar issues in the future, I decided to purchase a more reliable and more expensive power supply. Since the computer was still under warranty, I contacted the manufacturer for support.

Their representative, Tina, responded very professionally and politely. She understood the situation well and offered me a fair compensation for the faulty power supply.

I really appreciate the excellent customer service and support. I can definitely recommend this company to others.

Oksana