Lonsdale Reviews 

If you ever purchase anything from lonsdale.com and encounter an issue you will have to sadly deal with the sportsdirect.com customer services so I thought I would also post my review here so that everyone knows that this company is absolute vile and abhorrent! I bought a pair of shoes off lonsdale.com but have been dealing with a useless cs agent named Sasha from sportsdirect.com......

I contacted them on the 10th of April to inform them that they had sent me the wrong item due to an error on their website. I sent them images proving that the shoes I ordered were listed under the same colour as the ones they sent me (which were hideous) and that I can see how the mistake was made as its not displayed or advertised correctly on their website. I then got an email 6 days later stating the following
"I am sorry to read that you have received an incorrect item, I have requested this is investigated with our warehouse department to ensure the items are checked before dispatch. I have since refunded the item cost for you. Please allow 3 - 5 working days for the payment to clear with your bank.
The incorrect item does not need to be returned on this occasion.
Please accept my apologies for any inconvenience caused."

Fast forward a few weeks when I check the statement for my credit card and I can see that the next day shipping fee wasn't refunded which is absolutely ridiculous as they have accepted fault for supplying the wrong item. As someone who also works in E-commerce, if customers return their full order they are given a full refund including the shipping fee, if an incorrect item is sent we either issue a FULL REFUND or send out the correct item before we have even received the wrong item back from the customer.... I just think this is a basic prerequisite for any online retailer that the shipping fee is refunded especially if they have supplied the wrong item to you. I have emailed Sasha about this a few days ago and her response went from "sorry we sent the wrong item" to "We have checked and the postage will not be reimbursed as the item returned is not the wrong colour and it is deemed correct during delivery." I then proceeded to send a third image to customer services of the item I wanted which is now displayed under the correct colour just to prove once again that they didn't get it right the first time.

Anyway, I am not asking for a replacement, a store credit or a discount, I didn't keep those hideous shoes and sent them back the day I received them, I got my refund for the item I ordered but I want my refund for the shipping fee as well! I cannot believe this company is making me fight for it and intends to pocket this fee when there services were not rendered correctly.

Got some shoes off the Internet very good value £17.50 just the job black smart and durable...well for gym.could have paid more but why when Lonsdale provide a product of such value.
Alas I which I could say the same for an Lonsdale American bomber jacket I bought from Sports Direct unfortunately in under a week the popper fell off yes would have been better in zip style..heyho now I know.