Canon UK Reviews 

Honestly can’t tell you about the lens because I haven’t received it yet.
Ordered item on 09/01 with the item being dispatched on 11/01. My tracking stated that my order would be delivered on 14/01, but then it got held up in customs... they do fail to mention on their website that all orders are shipped from the Netherlands. I think if I’d have known I’d have ordered from elsewhere as I’m aware there’s some delays due to brexit and covid.
Anyway I waited and my order cleared customs and was in transit to me. I was given a delivery date of 21/01 (tomorrow), which then changed to 22/01 which has now changed to 25/01.
To make things even worse, my tracking states that my parcel is actually still in the Netherlands, so I highly doubt it’ll make it to me on the date stated.
The website mentions delivery should take 5-7 days, but after multiple delivery date changes, I’m getting sick of waiting at this point. From looking on Twitter, it appears I’m not the only one to have this problem.
If you need your item within the next month or so, I’d honestly look elsewhere. Won’t be buying with them again & I really recommend they look into an alternative courier to UPS.

Placed an order on 5th January 2021 for a home printer & received an order confirmation immediately. As it was an urgent order, I followed up by email on 7th January requesting an estimated delivery window. No response to that email until 12th January. In the meantime I contacted them on their customer support number and spoke to a gentleman in the Netherlands who assured me that my printer was ready to ship but due to Brexit there was a hold up at the port which was resolved and the goods would be leaving for the UK the following day & my order would be received by no later than 13th January. Received an email today, 15th January, stating that my order had been cancelled! No explanation was given, just that it was cancelled and that I would be refunded. I phoned to find out what the issue is, only to be told that PayPal had reversed the payment due to non delivery. I then asked for the order to be reinstated & was told that there was no stock available, leading me to believe that this was the reason for cancellation in the first place. As this was an urgent order to enable me to work from home, I feel extremely annoyed with Canon's customer service or lack thereof! I had already purchased extra ink cartridges for this specific printer & am now in a position where I need to try to source another Canon printer that is compatible with the ink already purchased. Had I not already purchased the ink I would certainly not purchase a Canon printer again.

Purchased a printer from a well known department store in 2019. The product carried a 2 year warranty. As the printer is for domestic use only it is not used on a daily basis.
When switched on a couple of weeks ago it said paper jam so we checked it but found no paper. Rang the store who advised me to carry out a couple of checks, still not working so I rang Canon UK, advisor extremely unhelpful repeating parrot fashion that they were not responsible after first year. Refused to put me through to a supervisor. They obviously only employ staff whose first criteria is to be as unhelpful as possible.
Went back to store who informed me that Canon were incorrect.
Now I (a person of senior age who doesn't want to be running around the shops in the days of covid) am stuck with the product.
ABSOLUTELY DISGUSTED. I thought the bigger companies gave better service but Canon UK have proved me wrong.
Canon ticket ref 00067173

Load of rubbish.

Purchaser camera and after 10 days of no word from their website or tracking I had to call and they told me they are busy and sorry. That’s it. In some time later they cancelled my order due no stock availability. Still waiting for refund after several calls. !!!!

Dreadful non-service from Canon UK Store - ordered a camera and kit worth over £1500.00 - it was faulty, sent it back and it took them four months to refund my money - I sent it back to Northampton, next day they sent it to Germany, the day after that, they returned it to London - why? Who knows! Never again will I buy anything from this useless excuse of a store. Their customer service employees - hadn't got a clue and couldn't even string an email together - they made no sense and contradicted themselves. Bought my equipment elsewhere and thank goodness I did. Got it cheaper and with excellent customer service AND a three year warranty with a UK company. So glad I went elsewhere!!

Worst company i had to deal with.
4 weeks to pick up a printer for return and refund.
Had to contact the CEO as customer care are not doing their jobs. Not happy

I bought a PIXMA TS705 printer, printed around 10 sheets of A4 black and white and one A4 colour print. The ink is now saying 'low' and I need to spend at least £50 on new ink cartridges! This is because it says online the ink is 'setup ink'. So there's a tiny amount of ink in the printer you purchase, and you have to buy new cartridges if you want to actually print more than 11 printouts. This is a scam and I've contacted Customer Support and given a reference number (but of course no one has got back to me. I'm now contacting The Ombudsman. When I received the printer, one of the ink cartridges was missing and I had to pester them for 3 weeks before they put one in the post to me. What a %£$& company.

Avoid like Covid!!! Buy another brand!
My printer wouldn't work after installing new cartridges. Advised to get printer checked. Cause their faulty colour cartridge. Canon's answer . . no refund for printer postage to find their fault (my cost £17) - beware customer pays postage! Even when they cause the fault!!
Advised to buy a new colour cartridge and send faulty one back for refund (my cost £30). Told me wrong - return multi pack with paper (potential cost another £53!). Had I been told correctly I would have bought the multi pack instead of just a colour cartridge! No postage refunds either for any of these extra, sneaky costs!
Poor customer service from an appalling company!!!

I have bought 2 x items from Canon over the past few years through Currys' retail stores. Both times with a promise of £50.00 cashback. Trying to actually get the cashback is like trying to get blood from a stone, don't suck people in with offers that you neglect to uphold after 6 months.

One of the very worst customer care experiences I've ever had. Ordered printer ink from the official store (not a mistake I'll repeat) almost two weeks ago and, despite one helpful returned telephone call, no nearer to receiving what I paid for. I fully appreciate the issues caused by Covid 19, but it's not really the delay that's the issue, it's the complete lack of information, and utter indifference for my request for some. DO NOT USE!

I ordered a canon Pixma G 7050 printer from the canon store on Saturday 20/06/20.
It was delivered on Wednesday 24/06/20.
The box looked as if it had been around the world,when i opened it the styrene blocks which the protects the printer were broken, which could only have happened if the printer had been removed.
The Cyan ink bottle was missing.
I registered a complaint, there was no one from canon i could speak to i was connected to a call center,where i gave the nature of my complaint.
This is where the "Crap", started, any decent company would have arranged for it to be collected and returned for inspection.
Instead i was asked different times,
1.send photos of the damage
2.Send a photo of the serial number and printer
3.Send a photo of the box
I made a total of six telephone calls being put through to different call center's each time.
Never buy anything from the Canon Store,they are a bunch of crooks.
There is no such thing as customer Service, one dosen't exist.
At the time of writing this i still have not heard anything from canon.

Having had to return a printer back to Canon for a refund, you'd think it would be quick and easy? No!
I returned the printer to their warehouse (Milton Keynes) the money would be refunded within 10-15 working days. after waiting 19 days (13 of which were working days) I enquired and I'm now told the refund time frame starts when the printer is received back in the Netherlands, not while its in the UK (nobody told me that), its taken 12 days to get from MK to the Netherlands, the refund process starts on the 22nd - when they received it - so, I might not get the refund until the 10th July the latest - nearly a whole month!!

Recently bought Canon printer. Ordered ink from Canon directly which was the cheapest place for the XL ones (hopefully bundles back in stock soon as would be even cheaper), still expensive but free delivery and very fast to arrive, especially with everything going on. Thank you.

Bought a canon printer few months back. Still can’t set up the damn thing. Even the canon service have failed after multiple phone calls..they keep sending mails with suggestions which doesn’t work...
never go for canon

I am unfortunate enough to own a Cannon printer. It fiddles and faffs about. It whirrs and burbles. EVENTUALLY it may even print a document. I object to its rip off ink prices but more I object to the lies it tells about ink. I normally buy discount ink which prints fine even if the printer LIES and tells you the cartridge is empty when it is not. Yesterday I could not buy a cheaper cartridge as Wilco was sold out so had to pay double the price for a Cannon XL unit. At double the price that cartridge printed LESS than the cheaper version. CANNON ? Only Cannon can't !