Disappointed
Really disappointed with my experience. I ordered a hoodie and t-shirt back in March and waited ages for them to arrive, only to be sent the wrong size hoodie. The one I actually ordered is now out of stock, and they’ve said they can’t replace it or even exchange it for another hoodie.
Customer service has been slow and vague. The only option offered was a refund, but I have to sort and pay for the return myself first, even though the mistake was theirs.
For how much I spent, the whole thing has just been frustrating. I’ve been a long-time fan, but sadly this has put me off ordering from them again.







