Storage4Crafts Reviews 1,257

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 261 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting their solid construction and durability. Many people appreciate the efficient delivery service, often highlighting the promptness and clear communication regarding delivery dates. The staff and overall service are frequently described as helpful, friendly, and professional, making the entire process from purchase to assembly smooth and pleasant. Reviewers also find the products versatile and easy to assemble, with many expressing satisfaction with their purchases and recommending the company. However, some customers experienced longer than anticipated delivery times or issues with damaged parts upon arrival. A few people also mentioned concerns with the 'white glove service' not meeting expectations or issues with missing bolts, which caused delays in assembly.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the high quality, sturdiness, and solid... See more

Quality

Reviewers mention positive feedback about quality, highlighting that products are well-made, solid, and built... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the promptness and... See more

Service

Customers consistently note positive experiences with service, often highlighting the efficiency and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Whilst the order took slightly longer than expected , communication was good. Delivery was exactly as advised, took advantage of the ‘ white glove service’ all done and dusted within an hour Exce... See more

Rated 5 out of 5 stars

hello, I was in desperate need of some new storage as had craft stuff all over my sitting room which is also my craft space, I bought a Knightshaye unit over six years ago and that was supposed to be... See more

Rated 5 out of 5 stars

The STORAGE 4 CRAFTS Company is EXCELLENT and the CUSTOMER SUPPORT was without doubt second to none when I got into trouble assembling (my fault) the unit. Full marks and many thanks. Rod HARDIM... See more

Rated 5 out of 5 stars

I love being organised and these units are so versitile. I have three now - would love a workstation to match as well, maybe one day:-) My order was ready and delivered as communicated. Easy to put to... See more


Company details

  1. Craft Store
  2. Cabinet Store

Written by the company

All of our units are manufactured and designed in the UK by us. We are also crafters and so we try to design units that are useful for the different crafts and hobbies available.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 2 out of 5 stars

I don't like to complain

I don't like to complain. I have had 2 items. And both was damaged.
Yes the damaged parts were replaced. Its the waiting for parts to be replaced.

26 January 2026
Storage4Crafts logo

Reply from Storage4Crafts

I am very sorry that you have received damaged items on two occasions. We do make every effort to pack items as securely as possible to withstand the effects of the courier system. Despite our best efforts sometimes items are damaged in transit. We will always replace this items as soon as we possibly can. I do understand however that it can be frustrating when you are waiting to complete assembly of an item to have to wait for replacements.

I do understand that you don't like to complain, I don't either. I also understand it can be uncomfortable to complain especially when the issues you have raised are being resolved. Thank you for raising this and giving us the opportunity to try to improve. Unfortunately we can't change how the couriers handle parcels but we are constantly reviewing our packaging to better protect our products.

Rated 5 out of 5 stars

Outstanding company

Outstanding company, great quality, service with a friendly human touch! Rare these days. Im so happy with my Knightshayes cupboard and sewing is so nice with eventhing in one place!
The guy who came and built it was brilliant swift and professional too. 5 stars 🌟 definitely

26 January 2026
Rated 5 out of 5 stars

I have several units from you and have…

I have several units from you and have recommend them to friends. They are very well made and solid, with sturdy wheels so they can be moved easily.
Easy to assemble with easy to follow instructions. I also like the diversity of the shelving which is so simple to change

13 January 2026
Rated 5 out of 5 stars

Excellent service

Communication was good, it was delivered on time. I paid extra to have it built, best thing ever. It meant I could start filling the unit straight away 😁

19 January 2026
Rated 4 out of 5 stars

Very happy crafter 😀

Ordered through storage4crafts. The unit arrived when specified. Unfortunately several plastic boxes were damaged. I emailed them and explained what the problem was, I took photos of the damaged items and emailed them to Storage4crafts. The customer service was brilliant even after hours, the damaged items were replaced immediately and arrived (undamaged this time) within 7 days. I can't fault them and would definitely recommend them. The unit is lovely and very sturdy.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

I love these units, well thought out and versitile…

I love being organised and these units are so versitile. I have three now - would love a workstation to match as well, maybe one day:-) My order was ready and delivered as communicated. Easy to put together, my husband has dexterity issues but still managed to do it with ease (much easier than other flat packed units). I reckon I probably could have done it myself but I was already reorganising my sewing area, patiently waiting!

13 January 2026
Rated 5 out of 5 stars

Pleased with the unit and the delivery

Pleased with the unit and the delivery. It's being used for storage of DIY tools and equipment. Thanks for the quick response when there was problem. Hope the driver got back safe with the severe weather we had in Cornwall that day. Derek Cook.

8 January 2026
Rated 5 out of 5 stars

Great experience.at…

I purchased a knightshay cupboard at the NEC show which was delivered on 16th December 2025. The whole process from purchase to build was faultless and I have to highlight the service provided by Antony the person who delivered and built the cupboard,he was pleasant and polite and extremely efficient and was not fazed by a couple of difficult problems that arose! It's not often that you encounter such willing and capable tradesmen these days and he was an absolute star! Thank you for such great service storage4crafts, much appreciated.
Regards
Wendy Willetts
Blackburn, Lancashire

16 December 2025
Unprompted review

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