Storage4Crafts Reviews 1,253

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 261 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting their solid construction and durability. Many people appreciate the efficient delivery service, often highlighting the promptness and clear communication regarding delivery dates. The staff and overall service are frequently described as helpful, friendly, and professional, making the entire process from purchase to assembly smooth and pleasant. Reviewers also find the products versatile and easy to assemble, with many expressing satisfaction with their purchases and recommending the company. However, some customers experienced longer than anticipated delivery times or issues with damaged parts upon arrival. A few people also mentioned concerns with the 'white glove service' not meeting expectations or issues with missing bolts, which caused delays in assembly.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the high quality, sturdiness, and solid... See more

Quality

Reviewers mention positive feedback about quality, highlighting that products are well-made, solid, and built... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the promptness and... See more

Service

Customers consistently note positive experiences with service, often highlighting the efficiency and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Whilst the order took slightly longer than expected , communication was good. Delivery was exactly as advised, took advantage of the ‘ white glove service’ all done and dusted within an hour Exce... See more

Rated 5 out of 5 stars

hello, I was in desperate need of some new storage as had craft stuff all over my sitting room which is also my craft space, I bought a Knightshaye unit over six years ago and that was supposed to be... See more

Rated 5 out of 5 stars

The STORAGE 4 CRAFTS Company is EXCELLENT and the CUSTOMER SUPPORT was without doubt second to none when I got into trouble assembling (my fault) the unit. Full marks and many thanks. Rod HARDIM... See more

Rated 5 out of 5 stars

I love being organised and these units are so versitile. I have three now - would love a workstation to match as well, maybe one day:-) My order was ready and delivered as communicated. Easy to put to... See more


Company details

  1. Craft Store
  2. Cabinet Store

Written by the company

All of our units are manufactured and designed in the UK by us. We are also crafters and so we try to design units that are useful for the different crafts and hobbies available.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I have ordered from this company twice…

I have ordered from this company twice before I have always found them very efficient and very helpful if you want to change the type of boxes they will always do their best to help. The white glove service has again always been good and they take all the cardboard away and leave no mess.

26 March 2026
Rated 4 out of 5 stars

A very high quality unit

A very high quality unit. Efficient delivery. My 4 stars rather than 5 was due to the construction instructions. Panels were mis labelled, making it difficult to work out what each piece was. One code number was on all of the side pieces, and there should have been 2 separate numbers according to the instructions. It was also not clear which pieces required the locking screws on both sides and I had a mis match with the 2 different type of locking screws and had to use what I had left in some places rather than what the instructions said. It was extremely heavy to lift and we struggled to lift it up, I would recommend saying 3 people are needed to lift it up after construction. How ever, i will always recommend this company, the units are ideal as they are designed for people who craft and do not have enough space!

25 March 2026
Rated 5 out of 5 stars

they were very helpful

they were very helpful, i had to delay delivery twice as i was not ready for the installation. they understood the problem and were very helpful in re-arranging the delivery. i decided to have the white glove service and was glad that i did as there was so much packaging which they took away with them.

18 March 2026
Rated 5 out of 5 stars

I had my Hartland 160 delivered and…

I had my Hartland 160 delivered and assembled on Friday. I am more than pleased with the quality of it. The young man that delivered and assembled it was so nice can't praise him enough. Wish I had asked his name. I can't wait to purchase another piece of storage from here.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

The Customer Service is amazing

The Customer Service is amazing. I expect good service and I was not disappointed. After starting a new job and phone issues, I finally received an email re delivery that day. After a panic I went on chat to explain. In an instant, I received a message to say the delivery would be later that evening when I’d be home. I was so very thankful and amazed at the service shown and by the lovely driver. Thank you so much. Xx

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Customer service is amazing

Customer service is amazing, I had an issue with installation which has made it slightly awkward to open the craft table, and rather than go through the hassle of sending back I suggested a resolution which they promptly accepted and responded to, thank you

4 March 2026
Rated 5 out of 5 stars

The whole service was a joy to…

The whole service was a joy to experience. I have saved for years to buy the Knightshayes and I ordered it in January along with the assembly service. I knew it would be 8 to 12 weeks and marked my calendar. There was regular contact and I had a lovely surprise one day to say that I would be receiving my order the following week, only 5 and half weeks after the initial order. The assembly service is something I would recommend, it took the young man approx 3.5 hours, if it had been left to me and my partner we would still be assembling and probably sleeping in separate rooms! lol. It is a lovely piece of furniture, solid and very easy to fill, al the boxes come with it. I now have everything in one place instead of bags and boxes all around the house and I have found I work neater too. Saving for a smaller work station or table to go in the conservatory for my art stash now!

20 February 2026
Rated 5 out of 5 stars

The service was very good

The service was very good, Anthony (I think this was his name) explained what I needed to know to put the smaller unit together myself which was very helpful. I also asked him to take the unit parts out of the cardboard so he could take that away and I would not have to get rid of it from my end. He was very efficient and when he had finished and left you would not have known that anybody had been, only that there was a unit in place. I would definitely use Storage 4 Crafts again.

20 February 2026
Rated 4 out of 5 stars

I would have given you 5 stars because…

I would have given you 5 stars because I really like your product.I was disappointed with the 12,×12 storage boxes. The quality is inferior to the boxes I have received from you before. These boxes are brittle, not shatter proof . I bought the same some time ago at B and M . I will still support you in the future.Regards Rita

16 February 2026
Rated 5 out of 5 stars

Excellent products

Excellent products, excellent service. One of the boxes was unfortunately damaged when delivered but a replacement was sent by Storage4Crafts the same day I let them know.

8 March 2026
Rated 5 out of 5 stars

Excellent

The furniture is well made, sturdy and second to none. The service is personal and help is readily available. I have several pieces of Storage4Crafts furniture and am delighted with every piece. The furniture also makes my life easier, having all my craft materials within easy reach, in containers that hold much more than anticipated. If I find space for another piece I will order again from Storage4Crafts.

19 February 2026

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