very good selection of bullions and coins with good prices. had a little issue with the bank transfer but Melissa was very helpful in clearing it out. shipping was also professional with UPS but it wo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Stonex is a reliable and trustworthy company with fair prices and good products. I have been placing orders with them for some time, and they have always been punctual with deliveries. If any issue ar... See more
Company replied
Choosing items and ordering were easy and intuitive. The staff and support were good. The items were as expected. The only downside was UPS delivery, which is always the same: they never deliver to yo... See more
Company replied
Having had problems with my previous order, I reluctantly placed another order with Stone X for some silver eagles and Krugerrands - because theirs were the cheapest. I was invoiced on the 30th of Sep... See more
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Company details
About StoneX Bullion
Written by the company
Characterised by trust, integrity and expertise, we offer investors an unparalleled platform to buy, sell and safely store their investments in gold, silver, platinum and other precious metals.
With a vision that aims to reshape the traditional norms of precious metals trading, StonexBullion.com integrates advanced digital solutions, ensuring smooth transactions and world-class customer service. Powered by a team of experienced professionals, our platform prioritises transparency so that every ounce traded is authenticated and secured to globally recognised standards.
We provide our clients with up-to-date market analyses to help them make informed decisions. Whether you're a savvy investor or a novice, StonexBullion.com offers a robust, user-friendly interface that combines the tangible value of investment products with the digital simplicity of today's trading world.
Choose StoneX Bullion for a forward-thinking precious metals trading experience. Buy precious metals online securely and quickly from our extensive range of gold and silver bars and coins.
Contact info
Taunustor 1, 60310, Frankfurt am Main, Germany
- +496934877570
- customercare@stonexbullion.com
- stonexbullion.com
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 58% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Everything went fine again thank you:)
25 January 2025
Unprompted review
Reply from StoneX Bullion
Dear Classicflo,
thank you so much for your continued trust and support!
We're delighted to hear everything went smoothly once again. If there's anything you need in the future, we're always here to help.
Looking forward to your next purchase!
Your StoneX Bullion Team
Competitive prices
Competitive prices.
Fast, sharp and warm customer service.
I have never been let down.
I have looked for other places to but have simply not found a seller with the above mentioned qualities.
Best regards!
13 January 2025
Unprompted review
Reply from StoneX Bullion
Dear Mr. Ibsgaard Avagian,
thank you for your amazing feedback!
We’re thrilled to hear that you value our competitive prices, fast and warm customer service, and reliability. It’s an honor to know we’ve earned your trust and that our dedication to quality has stood out to you. Your support means everything to us, and we look forward to continuing to serve you in the future.
Your StoneX Bullion Team
Quality products, professional, prompt, 5 star service delivery
Professional, prompt and courteous customer service and communication throughout; quality products with competitive market prices; quick delivery and real-time and effective tracking. Bought several bullion bars - very satisfied w/ the purchase, customer service received and the overall process. For would-be customers looking for a reliable service to facilitate your investment in precious metals, Stone X Bullion ticks all the boxes. I look forward to future transactions.
10 January 2025
Unprompted review
Reply from StoneX Bullion
Dear SS,
thank you for your fantastic review!
We’re thrilled to hear you were satisfied with every aspect of your experience – from our professional and courteous customer service to the quality of our products and efficient delivery. It’s wonderful to know that our efforts have met your expectations and earned your trust.
Your recommendation means a lot to us, and we look forward to assisting you with your future investments in precious metals.
Your StoneX Bullion Team
Very good
Everything went smooth, good delivery time regardless Christmas and New Year. I'm in Croatia, no shipping problems, except I would suggest that for so expensive items, the delivery company asks for ID. The delivery man just gave the package, he didn't confirm that's that me - the person who ordered.
10 January 2025
Unprompted review
Reply from StoneX Bullion
Hvala vam na povratnim informacijama!
Drago nam je čuti da je sve prošlo glatko i da ste zadovoljni dostavom, posebno s obzirom na blagdane.
Razumijemo vašu zabrinutost – dostavljač je obavezan zatražiti osobnu iskaznicu prilikom isporuke, a mi ćemo svakako pratiti situaciju s dostavnom službom kako bismo osigurali da se to poštuje.
Srdačan pozdrav,
Vaš StoneX Bullion tim
Fast order and fast delivery
Fast order and fast delivery. Very trust company
13 December 2024
Unprompted review
Reply from StoneX Bullion
Dear Mr. Alfares,
thank you for your kind words!
We’re thrilled to hear you were pleased with our fast service and that you trust us. Your confidence means everything to us, and we look forward to serving you again soon. If there’s anything else we can do to make your experience even better, don’t hesitate to reach out!
Your StoneX Bullion Team
I was pleasantly surprised by the quick…
I was pleasantly surprised by the quick service from StoneX; however, I faced a small issue with the UPS delivery. I received a message stating that the expected delivery time was by the end of the day, but the parcel arrived before noon while I was not at home.
After following up with UPS, I was eventually able to collect my parcel from a point of sale rather than the head office, which I had originally been informed it would be returned to. Thankfully, I called again before heading to the head office, as the information provided earlier was not accurate.
I understand that this issue was not related to StoneX, and I will definitely use their services again. However, I recommend working with delivery partners to improve the process. For example, providing a more precise schedule or notifying customers (via phone or email) at least an hour before delivery would make the experience smoother.
29 November 2024
Unprompted review
Reply from StoneX Bullion
Dear Mr. Chedid,
thank you for sharing your detailed feedback!
We’re pleased to hear you were satisfied with our quick service and that you’ll be using StoneX again. However, we’re sorry to learn about the challenges you faced with the UPS delivery. We understand how important accurate delivery information is, and we appreciate your thoughtful recommendations.
While delivery issues are outside our direct control, we take your input seriously and will continue to work closely with our logistics partners to improve the delivery experience. Your suggestions for more precise scheduling and timely notifications are valuable, and we will share them with our partners to enhance future service.
Thank you for your trust, and we look forward to serving you again!
Your StoneX Bullion Team
👍👍👍👍👍👍👍👍👍👍
27 November 2024
Unprompted review
Reply from StoneX Bullion
Dear Mr. Dmitrijs,
thank you for your positive feedback.
We are looking forward to your next order!
Your StoneX Bullion Team
Excellent products and prices
12 November 2024
Unprompted review
Reply from StoneX Bullion
Dear Mr. Gaspy,
thank you for your positive feedback!
It's great to hear you're satisfied with the products and prices.
Looking forward to your next order!
Your StoneX Bullion Team
2nd time ordering from Stone X bullion…
2nd time ordering from Stone X bullion and in both cases the service was phenomenal and the articles have been shipped on the same day as funds was cleared.
Delivery is a bit unpredictable, especially UPS as neither of the 2 occasions did they deliver on the predicted time slot. Waiting at home and just before the last hour of the predicted time slot you receive a new time slot notification, wasting the entire day waiting for a package.
Will use Stone X bullion again in the future, highly recommend.
7 November 2024
Unprompted review
Reply from StoneX Bullion
Dear Mr. Kaden,
thank you for being a returning customer and for your high recommendation!
We're delighted to hear our team provided prompt service and ensured quick dispatch once your funds cleared. We’re sorry to hear about the unpredictable UPS delivery timing - it’s understandably frustrating to have your day disrupted. While we do rely on UPS for shipping, we’ll certainly forward your feedback to their team to improve the accuracy of their time slots.
We look forward to assisting with your future orders and appreciate your trust in StoneX Bullion!
AVOID HUGE DELIVERY ISSUE
Finally took the decision to invest in gold and made an important order the 6th September, I was so happy because the order got shipped pretty quick.
Took some days off for the delivery and waited the whole day at home phone ready to answer the UPS delivery man.
The guy never showed and the tracking got marked as delivered. I instantly contacted UPS for more informations because I literally put my life savings into this order and the UPS department told that they might be some error and they would investigate.
I also contacted Stone X and explained the whole situation.
At this day they still haven't solved the problem and they gave me weids answers as did you ask your neighbors if they have received it or can you please take a picture of your house so the driver doesn't miss it.
I can t understand how a 15000€ order can be lost or give nrandomly to someone without identity confirma tion. It's been 2 months and they don't give me update anymore and everytime i try to contact them they say they re still investigating but i m pretty sure this is bullshit.
Please avoid !
9 September 2024
Unprompted review
Very good
Very good . I made several orders with Stonex . Last time there was something wrong with Ups shipping ,i made a complain and their assistance managed those problems and answered me back in less than two hours .
28 October 2024
Unprompted review
Reply from StoneX Bullion
Dear Luca,
Thank you for your positive feedback and for being a loyal customer!
We're glad to hear that despite the UPS issue, our team was able to address your concern promptly and provide the support you needed.
Your satisfaction is our priority, and we’re here to ensure a smooth experience for you every step of the way.
Looking forward to assisting you with future orders!
Your StoneX Bullion Team
Buy with closed eyes
30 September 2024
Unprompted review
Reply from StoneX Bullion
Dear Customer,
thank you for your enthusiastic endorsement!
We’re thrilled to hear that you have such confidence in us. Your satisfaction is our top priority, and we look forward to serving you again!
Your StoneX Bullion Team
Disappointing Service, Lack of Transparency
I made a purchase of a 1 oz Britannia coin from StoneX Bullion with the expectation of receiving a coin minted in 2021 or later, as these newer coins feature advanced security enhancements, which I consider vital for my peace of mind as an investor. The product page for "mixed years" coins references these features, giving the impression that all the coins offered include them. However, after placing my order and making the payment, I was informed that I might receive coins minted prior to 2021, which do not have these security features.
I raised my concerns with customer service immediately, making it clear that I preferred coins minted in 2021 or later. Unfortunately, my request was ignored, and rather than stopping the shipment to address the issue, it felt as though the parcel was expedited even faster after I expressed dissatisfaction.
While the StoneX team reassured me of the coins' authenticity, my concern was not authenticity but the absence of the promised security features. I suggested halting the shipment and issuing a refund, but my final request went unanswered.
The information on the website is misleading, lacking transparency about the features of the coins. Additionally, the customer service response was unsatisfactory and felt dismissive of my concerns.
Though they eventually offered me a new coin as a resolution, this situation could have been avoided entirely with clearer communication from the beginning.
Finally, UPS on delivery threw the delivery in my garden without signature or anything, which doesn't seem like a very safe approach.
Based on this experience I can verify that what I received was okay but I still cannot fully hearted recommend StoneX Bullion to anyone who values clarity in their investments.
1 October 2024
Unprompted review
Reply from StoneX Bullion
Dear Mr. S.,
thank you for taking the time to share your detailed feedback, and I'm truly sorry to hear about the experience you had with your recent purchase.
We understand how important it is for you to have clarity and transparency, especially when investing in products like the 1 oz Britannia coins with advanced security features.
We also regret that your request regarding the minting year preference was not addressed as you had hoped. The timing of the shipment and the handling by UPS certainly added to the frustration, and we are deeply sorry for any inconvenience this caused.
We're glad that, in the end, we could offer a resolution with a new coin. Your feedback helps us understand where we need to improve, and we will use it to ensure a better experience in the future.
Thank you once again for your honest review, and we hope that, despite this experience, we might have the chance to regain your full trust in the future. If there’s anything more we can do to make things right, please don’t hesitate to reach out.
Your StoneX Bullion Team
Reliable products and quick deliver
Reliable products and quick delivery
20 September 2024
Unprompted review
Reply from StoneX Bullion
Dear Mr. Mahfouz,
thank you for your feedback!
We're pleased to hear that you found our products reliable and enjoyed quick delivery.
Your satisfaction is our priority, and we are looking forward to your next order!
Your StoneX Bullion Team
A really great service.
A really great service.
I am very pleased with the item and delivery times, and it is all straightforward to use. I recommend using StoneX, and would definitely use them again.
Many thanks.
10 September 2024
Unprompted review
Reply from StoneX Bullion
Dear Mr. F.,
thank you for your kind words! We're delighted to hear that you're pleased with the item, delivery times, and ease of use.
Your recommendation means a lot to us, and we look forward to serving you again in the future.
Many thanks for choosing StoneX Bullion!
Reply from StoneX Bullion
Dear Mr. Lon,
thank you for your kind review!
We're happy to hear that you were pleased with our fast delivery and good service. Your satisfaction is important to us, and we look forward to serving you again soon!
Your StoneX Bullion Team
StoneX are always a trustworthy partner
StoneX are always a trustworthy partner of Fibank, Bulgaria. Excellent and fast service, bright spectrum of bullion products, friendly people. Good luck for the new business season!
3 September 2024
Unprompted review
Reply from StoneX Bullion
Dear Mrs. Grigorova,
thank you for your fantastic review!
We’re honored to be a trusted partner of Fibank in Bulgaria. It’s wonderful to hear that you appreciate our service, diverse range of bullion products, and friendly team. Your well wishes for the new business season mean a lot to us.
We look forward to continuing our successful partnership and providing you with excellent service in the future!
Your StoneX Bullion Team
Fantastico
16 August 2024
Unprompted review
Reply from StoneX Bullion
Estimado Sr. M. Salse Fàbrega,
gracias por su amable comentario.
Nos alegramos de que su experiencia haya sido estupenda. Si hay algo más que podamos hacer para que su próxima experiencia sea aún mejor, por favor, háganoslo saber.
¡Estamos aquí para ayudar y esperamos poder servirle de nuevo!
Su equipo de StoneX Bullion
Best Precious Metals DEalers in Europe!!
Hanane Beausejour and Valentina Sorace are REAL professionals!
They make Stone X look very good!!
Keep going!!
Dr Michael Mc Gannon, MD
13 August 2024
Unprompted review
Reply from StoneX Bullion
Dear Michael,
Thank you for your valuable feedback.
We’re thrilled to hear that you had a positive experience and you appreciated the support provided by the team.
We look forward to serving you again in the future.
Your StoneX Bullion Team
Again good deal with them
Again good deal with them. I bought a gold bar from them last week and I have received in three days! I am their customer since 2020 and I am always satisfied with their services and supports.
8 August 2024
Unprompted review
Reply from StoneX Bullion
Dear Mah Sin,
Thank you for your valuable feedback and recommendation. We’re thrilled to hear that you had a positive experience and appreciate your loyalty.
We look forward to serving you again in the future.
Your StoneX Bullion Team
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