very good selection of bullions and coins with good prices. had a little issue with the bank transfer but Melissa was very helpful in clearing it out. shipping was also professional with UPS but it wo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Stonex is a reliable and trustworthy company with fair prices and good products. I have been placing orders with them for some time, and they have always been punctual with deliveries. If any issue ar... See more
Company replied
Choosing items and ordering were easy and intuitive. The staff and support were good. The items were as expected. The only downside was UPS delivery, which is always the same: they never deliver to yo... See more
Company replied
Having had problems with my previous order, I reluctantly placed another order with Stone X for some silver eagles and Krugerrands - because theirs were the cheapest. I was invoiced on the 30th of Sep... See more
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Company details
About StoneX Bullion
Written by the company
Characterised by trust, integrity and expertise, we offer investors an unparalleled platform to buy, sell and safely store their investments in gold, silver, platinum and other precious metals.
With a vision that aims to reshape the traditional norms of precious metals trading, StonexBullion.com integrates advanced digital solutions, ensuring smooth transactions and world-class customer service. Powered by a team of experienced professionals, our platform prioritises transparency so that every ounce traded is authenticated and secured to globally recognised standards.
We provide our clients with up-to-date market analyses to help them make informed decisions. Whether you're a savvy investor or a novice, StonexBullion.com offers a robust, user-friendly interface that combines the tangible value of investment products with the digital simplicity of today's trading world.
Choose StoneX Bullion for a forward-thinking precious metals trading experience. Buy precious metals online securely and quickly from our extensive range of gold and silver bars and coins.
Contact info
Taunustor 1, 60310, Frankfurt am Main, Germany
- +496934877570
- customercare@stonexbullion.com
- stonexbullion.com
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 55% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good 👍555555544
23 April 2025
Unprompted review
Reply from StoneX Bullion
Dear Mr. Gulam Qadir,
Thank you! We're happy to know you're satisfied.
Your StoneX Bullion Team
Happy buyer
The price was good. Ordering and payment procures was easy. Next day delivery.No issues. Happy buyer.
8 April 2025
Unprompted review
Reply from StoneX Bullion
Dear Nemo,
thank you for your positive feedback!
We’re glad to hear you were satisfied with the price, the ordering process, and the fast delivery. Looking forward to serving you again soon.
Your StoneX Bullion Team
When everything is ok there's nothing…
When everything is ok there's nothing to add.
17 March 2025
Unprompted review
Reply from StoneX Bullion
Dear Mr.Gulino,
Thank you for your feedback. We appreciate your trust and are pleased to hear that everything met your expectations.
Looking forward to your next order!
Your StoneX Bullion Team
Very serious company
Very serious company, excellent customer support, very fast delivery service.
25 March 2025
Unprompted review
Reply from StoneX Bullion
Dear Mr. Sdrigotti,
thank you so much for your positive feedback!
We're thrilled to hear that you had a great experience with us. Our team works hard to provide excellent customer support and fast delivery, and we're glad it showed. We look forward to serving you again in the future!
Your StoneX Bullion Team
Great experience from purchase to…
Great experience from purchase to delivery, will buy again and again from them in the future.
11 March 2025
Unprompted review
Reply from StoneX Bullion
Dear Lorenzo,
thank you so much for your kind words!
We’re thrilled to hear that you had a great experience from purchase to delivery. It’s always our goal to provide seamless service, and we’re delighted that you’re happy with your order. We look forward to serving you again in the future and appreciate your continued trust.
Your StoneX Bullion Team
SonexBullion is the best place to buy gold.
SonexBullion is a reliable and trustworthy gold dealer that takes excellent care of its customers at every stage of the purchase. They not only offer high-quality products but also provide professional service and support whenever needed. If any issues arise with the delivery, you can always count on their assistance and effective problem-solving. Shopping with them is a smooth and secure experience, making them a top choice for gold buyers.
13 March 2025
Reply from StoneX Bullion
Dear Mr. Domagala,
thank you for your fantastic review! We're delighted to hear that you appreciate our commitment to quality, professional service, and customer care. Ensuring a smooth and secure experience for our customers is our top priority, and we truly value your trust in us. If you ever need any assistance, we're always here to help.
Looking forward to serving you again!
Your StoneX Bullion Team
The order was perfectly delivered
The order was perfectly delivered. It has been some time since my previous order, but all went as it used to go. No surprises and according order. This gives confidence for future orders. Keep up the excellent work.
11 March 2025
Unprompted review
Reply from StoneX Bullion
Dear Mr. Martens,
thank you for your kind words!
We're delighted to hear that your order was delivered perfectly and that our consistency continues to inspire your confidence. We truly appreciate your trust and look forward to serving you again in the future.
Your StoneX Bullion Team
Top marks once more
This is the second time I ordered something with them. The previous one was 10 years ago. Both times I got exactly what I expected: great coins, good prices and quick (and safe) delivery. Top marks once more.
6 March 2025
Unprompted review
Reply from StoneX Bullion
Dear Jose,
Thank you for returning to us after 10 years! We're thrilled to hear that both experiences met your expectations. Your trust and support mean a lot, and we look forward to serving you again in the future!
– Your StoneX Bullion Team
Great service to the UK as always
Great service to the UK as always, a few hiccups with UPS getting above their station. All sorted out. Great company.
7 March 2025
Unprompted review
Reply from StoneX Bullion
Dear Mr. White,
thank you for your kind words and for trusting us once again! We're glad everything was sorted out in the end, though we understand how frustrating shipping issues can be. We truly appreciate your patience and loyalty. Looking forward to your next order!
– Your StoneX Bullion Team
Reply from StoneX Bullion
Dear Mr. Odinraz,
thank you for your fantastic feedback, we're happy to hear everything was perfect. Looking forward to your next order!
Your StoneX Bullion Team
Very professional service
28 February 2025
Unprompted review
Reply from StoneX Bullion
Dear DD,
thank you for your feedback! We appreciate your support and look forward to assisting you again.
Your StoneX Bullion Team
Excellent company
1 February 2025
Unprompted review
Reply from StoneX Bullion
Dear Mr. Agostino Ruggeri,
thank your for your kind feedback!
We are looking forward to your next order.
Your StoneX Bullion Team
I am very satisfied with the excellent…
I am very satisfied with the excellent quality of the 1oz gold coins purchased from stonex bullion.
Just a weak point that stonex bullion does not do for French customers and it is a shame.
Because we need numbered seals and the number of each seal must be written on the purchase invoice for the French tax administration.
I hope that stonex bullion can make the effort to think about changing this.
_______________________________
Je suis trés satisfait de l'exellente qualité des piéces 1oz gold acheter chez stonex bullion .
Juste un point faible que stonex bullion ne fait pas pour les clients français et c'est bien dommage .
Car nous avons besoin de scéllés numerotés et le numéro de chaque scéllé doit etre inscrit sur la facture d'achat pour l'administration fiscale française.
J'espere que stonex bullion puisse faire l'effort de pensé a changer cela.
3 February 2025
Unprompted review
Reply from StoneX Bullion
Dear Mr. Qled,
Thank you for your feedback! We're delighted to hear that you're very satisfied with the quality of your 1 oz gold coins. Providing excellent products and service is our priority.
We appreciate your input regarding the requirements for French customers. We understand the importance of numbered seals and invoice documentation for tax purposes. While this is not something we currently offer, we will certainly take your suggestion into consideration as we continuously strive to improve our services.
Thank you for your trust, and we look forward to assisting you again in the future!
Your StoneX Bullion Team
very prompt and fast in honoring the order
they were serious about honoring the order. with UPS, the order arrived in my possession in less than 24 hours. Thank you
6 February 2025
Unprompted review
Reply from StoneX Bullion
Dear Andrei,
thank you for taking your time to provide feedback to our services. We are very happy to hear your positive experience.
Looking forward to your next order!
Your StoneX Bullion Team
Reply from StoneX Bullion
Dear Alex,
Thank you for your feedback!
We're glad to hear you found our service fast and discrete. Looking forward to assisting you again!
Your StoneX Bullion Team
Reply from StoneX Bullion
Dear Mr. Lopez,
Thank you for your feedback!
We're glad to hear you found our service fast and reliable. Looking forward to assisting you again!
Your StoneX Bullion Team
Once again and amazing experience with…
Once again and amazing experience with StoneX Boullion.
I placed my order Thursday afternoon, and initiated the bank transfer immediately. Friday the transfer was processed in my country and I sent the proof to StoneX.
The customer service replied quickly and thanked me for the proof.
Monday morning the transfer was received and the order packed and shipped within hours.
I received my order Wednesday noon with UPS.
Everything went perfectly (as it already did the first time I ordered with StoneX), and I'm extremely satisfied with the professionalism and quick handling of the orders.
Amazing company, hats off and a big.thanks to the employees working there!
24 January 2025
Unprompted review
Reply from StoneX Bullion
Dear Mr. Nielsen,
thank you for your wonderful feedback!
We're thrilled to hear that your experience with StoneX Bullion was once again smooth and efficient. Providing fast processing, clear communication, and reliable delivery is our priority, and it’s great to know we met your expectations.
We truly appreciate your trust and kind words—your recognition means a lot to our team. Looking forward to assisting you again in the future!
Your StoneX Bullion Team
A safe Internet business
During last 19 months, I had been buying to Stonex Bullion different products, mostly gold, already around 7 times, very decent amounts of money.
And I had been selling to them, a couple of times.
In one hand, I agree completely with all the different good reviews, comments I had read a couple of minutes ago, regarding Service, seriousness, quickness, etc.
But one thing that I like very much, and it is important, is at the time of selling to them.
In less than a week, from the moment I send the parcel to Stonex Bullion through UPS, I had the money in my bank account.
All the transaction went very smoothly, no wandering, peace of mind.
Moreover, the price at which they valorized the gold bars I sent to them, it was exactly the same that it was posted on their webpage at the time they did the pickup (all bars in perfect condition).
Which means, you can predict very accurate the price at which they are going to pay to you.
On the other hand, UPS, at this time, could be their weakest link. Sometimes they can do a very sloppy job, delivery.
I am looking forward to doing more business with Stonex Bullion.
At this time, I see them as a very serious, reliable business.
A very good company to do a safe and clear business with, at which you can have "peace of mind" during the time of the transaction.
Being an Internet business!!! Where trust, many times, it is so difficult to achieve.
28 January 2025
Unprompted review
Reply from StoneX Bullion
Dear Mr. Asension,
thank you so much for your detailed and thoughtful review!
We’re truly grateful for your continued trust and loyalty over the past 19 months. It’s wonderful to hear that you’ve had such positive experiences with both purchasing and selling through us.
We’re especially glad that you appreciate the transparency and predictability of our pricing and the smoothness of the selling process. Your peace of mind is our top priority, and it’s rewarding to know that we’ve been able to deliver that consistently.
We completely understand your concerns regarding UPS. Reliable delivery is crucial, and we are continuously working with our logistics partners to ensure a seamless experience for our customers. Your feedback helps us identify and address these areas for improvement.
We’re looking forward to doing more business with you and continuing to provide the reliable, transparent, and secure service you’ve come to expect.
Your StoneX Bullion Team
Everything went fine again thank you:)
25 January 2025
Unprompted review
Reply from StoneX Bullion
Dear Classicflo,
thank you so much for your continued trust and support!
We're delighted to hear everything went smoothly once again. If there's anything you need in the future, we're always here to help.
Looking forward to your next purchase!
Your StoneX Bullion Team
Competitive prices
Competitive prices.
Fast, sharp and warm customer service.
I have never been let down.
I have looked for other places to but have simply not found a seller with the above mentioned qualities.
Best regards!
13 January 2025
Unprompted review
Reply from StoneX Bullion
Dear Mr. Ibsgaard Avagian,
thank you for your amazing feedback!
We’re thrilled to hear that you value our competitive prices, fast and warm customer service, and reliability. It’s an honor to know we’ve earned your trust and that our dedication to quality has stood out to you. Your support means everything to us, and we look forward to continuing to serve you in the future.
Your StoneX Bullion Team
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