Stone Tile Depot - Chantilly Reviews 49

Tile availability and reasonable prices are best qualities. Satisfying purchase.

The tiles were beautiful and ordering was easy. I am very pleased.

Don’t deliver on terms or promises. I received 30% damaged tiles. They even have the audacity to say 5% is normal. It isn’t. You can go to a store and pick out tiles which aren’t damaged. They ship product. Not square and edges are not glazed. Install is a nightmare. They say follow manufacturer install instruction. There are none and nothing included to even to detail in the packaging. I write them to state delivery issues and no response. There were no chips found in the plastic wrapped packing yet the tiles were damaged which shows they were shipped damaged. Again crickets. Don’t use this company.

Customer service is very professional. I an sealing my own natural terracotta tiles by hand and so far all is going well.

I recently had an issue with a missing shipment, and I was fortunate to be assisted by John M. He was quick to respond and handled the situation with professionalism. He kept me informed with any questions I had, provided clear next steps, and followed through to ensure the issue was resolved promptly. His helpful and proactive approach made a frustrating situation much easier to deal with. Great customer service—thank you!

Victor Uganda took person ownership of my issue and doggedly worked it until it was solved. Excellent customer service! Thanks Victor.

Victor was very helpful in providing us a quick quote and speedy shipping for our customers pool. would buy from this company again as long as marble arrives as advertised

Ana was so very helpful when we had the wrong item sent. She solved the problem for us quickly. She is always available when I call. If she is on another call, she returns my call right away.
The stone tile we ordered for our customer is beautiful and of good quality. Our customer is very pleased. Thank you

Delighted with Victor and my stone. Arrived quickly, no breakage.
Thank you.

Order was filled and delivered in a reasonable time. However the delivered items did not match the sample we had previously ordered and we have not heard from STD for two business days after reporting the problem.

From begining to end the experience was professinal. Phone order to driveway delivery.
Thank you!

Each box of tiles was carefully wrapped and protected. All sample tiles arrived in perfect condition.

The shipment was beautifully and carefully packed and delivered. Customer service was wonderful. One problem - the tile was advertised as being BLACK - it actually is charcoal gray. Now I need to paint the whole thing with Rustoleum BLACK ceramic tile paint to get the color I need.

Excellent selection and customer service

Great customer service with product shipped on time and well protected from damage.

Our representative Ana was very knowledgeable, friendly, and efficient. Our tile order came quickly and as ordered. No complaints and would definitely recommend! We look forward to working with Stone Tile Depot and Ana in the future!

Extremely helpful and accommodating staff.

The representative I talked to was very nice and very knowledgeable. I was impressed with the quality of my marble tile and really impressed with the price and it did not take me long to get it shipped to me.