Stone Tile Depot Reviews 

John M and Kathy O at Stone Tile Depot made our day here at Reinforcements Inc. We are a nonprofit organization that restores the homes of military veterans and Gold Star spouses. We placed an order for a small batch of tiles last week and had paid for the tiles and shipping. After hearing about our mission, the good folks at Stone Tile Depot donated the entire order. Wow! Thank you!

I ordered five samples. I received two of them. I sent an email to my sales representative, asking when my other three samples will arrive. He said he showed that they were all delivered to my house. I told him that there were only two samples in the box and I'm still waiting for three.
After still not hearing anything from him, I called and spoke with another rep, who said that the shipping manager was looking into it. I never, ever received another word or my samples. I sent an email asking for my shipping feedback. Haven't heard a thing.

Stones arrived nicely packaged and fast.

had an excellent experience from start to finish. The customer service was outstanding—everyone was friendly, professional, and genuinely eager to help. They answered all of my questions, kept me informed throughout the process, and made everything easy and stress-free. It's refreshing to receive such attentive and caring service. Once I placed the order, they escalated the delivery for my tiles. John, and the entire staff have been awesome!

Kathy made the stone selection amazingly easy even after we made. Hangers to the order. Will shop again without hesitation.

This was my first experience with Stone Tile Depot and I will definitely be returning!
I was able to order a full size tile to sample which arrived quickly. Matt followed up to make sure I'd received the sample and see if I needed any help.
Great prices with great service!

Stone Tile Depot has a great selection of terracotta tile where this material is not prevalent in the Washington, DC area. They are knowledgeable and were helpful in multiple tile projects in my home.

Getting a sample that is not too small is great.

Had great experience working with Matt @ Stone Tile Depot. Thanks Matt!
It's our first time ordering from them.
Product came in very well packaged and with NO defects or damage. Thank you!
We use them for our laser engraving business for memorials. It turned out wonderfully!
The only complaint we have is the shipping!

The tiles from Stone Tile Depot arrived promptly and in great condition. It was convenient to have the tiles delivered to home.

Matt was amazing on getting our shipment to us. Great experience. Will definitely use them again. Probably pretty soon

They have great customer service and very easy to deal with.

I never received my order and have contacted several times about it.

Kathy and the team did an amazing job helping to rush an order for me. We were five tiles short for a shower, they got it to me with in days. Highly recommend.

Matt was a great help in getting my tile from another warehouse. He helped with a sample tile so I could be sure the colors were correct. Matt also coordinated an early pick up time for me which made a huge difference in the whole process.
The Fairfax showroom is stunning as well!
Positive experience all around.

Matt was very easy to work with; his communications and follow up were great. The tiles I ordered were the exact size and color I was looking for, were delivered as promised and looked just like the sample I ordered ahead of time. Shipping was quick and everyone at the pick up location was very helpful. Great customer service!

easy to use site, very nice and responsive customer support

Samples came quickly and Matt reached out to help walk us through the options. He took great care of us and helped us pick a beautiful tile!

Quick and easy responses and ordering. very professional to work with. Great tile!