Stones Boatyard Ltd Reviews 

1,494
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 473 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, noting that orders consistently arrive the very next day packed with great care. Buyers are also deeply impressed by the wonderful personal touches, such as custom handwritten notes and thoughtful extras included inside the boxes. Some reviewers were not happy with minor initial delivery snags or missing components, though the responsive team quickly resolved those problems. Despite experiencing these occasional hiccups, people consistently find the overall purchasing service highly dependable and look forward to returning for future equipment needs.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting that items arrive in perfect... See more

Delivery service

Clients share positive opinions on delivery_service, noting consistently fast shipping times and reliable... See more

Service

People report positive experiences with service, describing it as fast, efficient, and second to none.... See more

Order

Reviewers highlight positive aspects of ordering, noting that the order process is super easy and items are... See more

Staff

Consumers find staff to be positive, helpful, and exceptionally knowledgeable. Reviewers frequently highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The reviews are all true. A company whose Customer Service is exemplary. Ordered a Yeti Tundra 45 & Yeti ice (what a cooler)online Tuesday morning, arrived Wednesday morning. Along with a hand writte... See more

Company replied

Rated 5 out of 5 stars

Looking for a big green egg book for a beginner as a gift. Contacted Stones Boatyard Big Green Egg for advice - dispatched same day and arrived hours later. Super fast unparalleled service and my go t... See more

Company replied

Rated 5 out of 5 stars

Stones Boatyard was the only place online, anywhere, I could find a Yeti Rambler Travel Mug in the colour I wanted to match others I have in the range. First class personal service and super fast de... See more

Company replied

Rated 5 out of 5 stars

Yet another last minute gift problem solved by Stones Boatyard Yeti shop. Delivered within hours and a very happy 21st birthday for the recipient who received a gorgeous shocking pink yeti wine cooler... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Grill
  3. BBQ Area
  4. Grill Store
  5. Home Goods Store
  6. Water Cooler Supplier

Written by the company

At Stones Boatyard, we blend a love for the outdoors with two unrivalled brands: YETI for premium outdoor gear, and Big Green Egg for world-class outdoor cooking. From rugged YETI coolers and drinkware to the iconic Big Green Egg BBQs and accessories, our extensive range is perfect for adventurers and food lovers alike. Whether you’re gearing up for your next trip or creating the ultimate garden kitchen, our showroom and online store have everything you need. Our knowledgeable team is here to offer expert advice and tailored service to help you find exactly what you're looking for. We're proud to offer only genuine YETI and Big Green Egg products, all backed by our commitment to quality and customer satisfaction. Explore our range online or visit our Devon-based showroom and let Stones Boatyard help you get the most out of the great outdoors. Order before 2pm for free next working day delivery on orders over £75.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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5.0

All reviews

(1,494)

456 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to navigate the website and…

Easy to navigate the website and purchase. Items shipped out straight away and a lovely message on the card inside my package. Really happy with the items and the service. Thank you so much!

7 August 2026
Unprompted review
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thank you very much Cydney - we so glad that you're enjoying your YETI purchases!

Rated 5 out of 5 stars

I should’ve stuck with Stones. Could’ve saved me a whole lot of stress. Would’ve got my item a whole lot sooner.

I needed a Yeti go box 15 for my trip. I found a good deal online and ordered it, 10 days pass and I had 2 shipment delay notifications. It was clear it wouldn’t arrive on time. I cancelled that order and placed one with yeti directly, for next day delivery. The next day passes, nothing. No contact, no go box. I’m now stressing. So I called. I was told by Yeti to source one locally to guarantee having one. Not ideal with 24 hours to leaving for holiday! In my desperation, I turned to Stones Boatyard. I called and asked if they had one, and could they get it to me by today. YES! They assured me. And true to their word, they pulled out all the stops and it arrived first thing this morning! I’ve been absolutely blown away by their customer service and cannot rate them highly enough. Simply outstanding! I’ve used them before for Yeti and honestly? I doubt after this I will be going anywhere else.

7 August 2026
Unprompted review
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Ah thank you for the review. We were so glad to be able to help you in your time of need! Thank you so much for your kind words and support of our small business

Rated 5 out of 5 stars

last minute gift problem solved by Stones Boatyard Yeti

Yet another last minute gift problem solved by Stones Boatyard Yeti shop. Delivered within hours and a very happy 21st birthday for the recipient who received a gorgeous shocking pink yeti wine cooler, filled with ice and a bottle of Prosecco ready for their beach party on the Dark Side - absolutely perfect service as usual from Team Stones Boatyard

31 July 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

At your service Helen!!! So happy to help - thank you for choosing us!

Rated 5 out of 5 stars

Fantastic service

Fantastic service yet again! Ordered two YETI chairs at lunchtime and they’d arrived the following morning as promised. Thank you!

30 July 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thank you so much for the review, hope you're enjoying those Trailheads!

Rated 5 out of 5 stars

Fab service

Fab efficient great value company

30 July 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thank you Debbie - your feedback is much appreciated

Rated 5 out of 5 stars

Amazing people

Amazing people! Hannah was fantastic..talked me through all the big green egg sizes, products etc and helped me choose and deliver in secret for my husband’s birthday! Will be buying all my yeti and big green egg accessories from these fabulous people! Thank you so much!

28 July 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

We hope your husband is loving the EGG! Thank you again for choosing us

Rated 5 out of 5 stars

5star from ordering to delivery 🚚

Absolutely fantastic service from start to finish & as promised items were delivered the next day.
Highly recommend them & will definitely order from them again

29 July 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thank you for the review Karen - we look forward to helping with your next order!

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Next Day by default.

28 July 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thank you very much for the review!

Rated 5 out of 5 stars

My Yeti go to company!

My Yeti go to company!! Lovely staff and great personal touch!! Many Thanks Again.❤️

Steve

27 July 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thank you so much Steve - we really appreciate your support!

Rated 5 out of 5 stars

I always have the best experience…

I always have the best experience ordering from Stones Boatyard. The products are consistently perfect, and the team always takes extra care with the packaging. Delivery is incredibly fast, and every order arrives in excellent condition.
And most of all, I love the cards with a personal message.
I genuinely recommend Stones Boatyard to anyone. In fact, when I’m looking for new YETI gear, I check Stones Boatyard before the official YETI website because I know I’ll get the best customer service experience every time.

31 July 2026
Unprompted review
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Wow, thank you very much for your review - the support of our small business is much appreciated

Rated 5 out of 5 stars

Great shop and super service

Great shop and super service. Thank you

17 July 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thank you for coming to see us and hope we can help you in the future!

Rated 5 out of 5 stars

Good advice

Good advice, quick service, easy payment. Everything looks good at the moment

15 July 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thank you for the review Geoff!

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