stoneglowcandles.co.uk Reviews 

594
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, beautiful, long-lasting scents, and wide variety. Many people highlight the exceptional customer service, noting the quick, efficient, and friendly responses to inquiries and issues. The ordering process is frequently described as straightforward, with many appreciating the well-packaged items and prompt resolution of any concerns. However, some customers also noted issues with delivery services, including delayed arrivals, items being left improperly, or products arriving damaged. A few other people also felt that certain products occasionally lacked scent strength, had faulty wicks, or that refills were less effective than original items.

What people talk about most

Product

Customers had positive experiences with product, praising the wide range of aroma options and gorgeous... See more

Quality

Reviewers highlight positive aspects of quality, noting that products are fabulous, scents are gorgeous, and... See more

Delivery service

People report ambiguous experiences with delivery service, with many customers praising quick delivery times... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the excellent and amazing... See more

Order

Customers consistently note positive experiences with order, with many expressing delight with the service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great product, really good scent - not overpowering or fake, and fills the room nicely. I had an issue with the wick not burning properly on the candle I bought so emailed the company - everything was... See more

Company replied

Rated 5 out of 5 stars

New to Stoneglow, recently bought one of their Perfectly Imperfect defusers. If this was a ‘seconds’ item I can’t find the reason why, it looks perfect. Quickly (and perfectly wrapped) delivered as... See more

Company replied

Rated 5 out of 5 stars

A beautiful clean burning candle with a lovely scent. I have had these candles before and they never disappoint. I did have an issue with a broken candle on delivery. Adelina responded to my email... See more

Company replied

Rated 5 out of 5 stars

I’ve been a fan of Stoneglow for many years after buying a reed diffuser in a small gift shop in Norfolk. I’ve since ordered many times from the website. The products always smell really lovely and... See more

Company replied


Company details

  1. Candle Store
  2. Gift Shop

Written by the company

With over 30 years of experience, Stoneglow has become a household name in home fragrances. Our range can be found in top luxury hotels, major retailers, and we also offer a unique private label service for small to high volume runs. Stoneglow specialise in luxury candles, scented reed diffusers, bath, body, mist diffusers and essential oils. We're thrilled to announce that for 2024 Stoneglow now offers soy wax melts alongside our luxurious range of scented products. We believe in inspiring people with fragrance, we offer a unique fragrance portfolio from the modern classic aroma to complex combinations. Stoneglow are proud to fly the flag for British manufacturing, and carry the Made in Britain logo on all its products.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

594 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(594)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really good customer service

Adelina was incredible in expediting my order. Brilliant products from Stoneglow and worth the money. The customer service is really freindly and professional. Many thanks

29 September 2025
Unprompted review
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Reply from stoneglowcandles.co.uk

Hello Gary, we’re delighted to hear that our customer service team provided you with outstanding service. Also, we’re so happy to hear that you’re enjoying the quality of our products. We put a lot of effort into ensuring our products are made to last and provide value, so your feedback is really important for us.

Rated 2 out of 5 stars

Extremely disappointed

Extremely disappointed! I have purchased frangipani with neroli and been quite pleased. However on purchasing two refills I wish I hadn’t bothered. What a waste of money, Hardly any scent at all! Even in a very small entrance porch which is enclosed. They are not cheap and these two refills are just so weak. They may well have just been expensive water.

12 September 2025
Unprompted review
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Reply from stoneglowcandles.co.uk

Hello Debbie, thank you so much for taking the time to leave a review, your feedback is highly valuable to us. Plese contact our Customer Service team at marketing@stoneglowcandles.co.uk to get this solved.

Rated 5 out of 5 stars

Well if you’ve not already experienced…

Well if you’ve not already experienced stoneglow products it’s time to try. The smells are amazing they last over 12 months for me, don’t put them in the window though. Packaging is first class. Made in the UK 😊

22 September 2025
Unprompted review
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Reply from stoneglowcandles.co.uk

Hello, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.

Rated 1 out of 5 stars

Been buying Stoneglow Sandlewood and…

Been buying Stoneglow Sandlewood and Patchouli reed diffuser for several years bought a refill from Stoneglow and there’s hardly any perfume seems watered down. Waste of money won’t be buying again. Time for a change

19 September 2025
Unprompted review
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Reply from stoneglowcandles.co.uk

Hello Pauline, thank you so much for taking the time to leave a review, your feedback is highly valuable to us. If you contact our customer service team at onlineshop@stoneglowcandles.co.uk a member of our team will be able to review your case.

Rated 4 out of 5 stars

Excellent products as always

Excellent products as always, but let down by the slow delivery of their courier. I wish Stoneglow would use Royal Mail - it is far more reliable.

29 August 2025
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Reply from stoneglowcandles.co.uk

Hello, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.

Rated 5 out of 5 stars

Amazing scent

Have tried several reed diffusers in the past with disappointing results,I was recommended this company in a local gift shop.
I can definitely recommend them they look stylish and long lasting scent.

5 September 2025
Unprompted review
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Reply from stoneglowcandles.co.uk

Hello Michael, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.

Rated 5 out of 5 stars

The fragrance from all my purchases has…

The fragrance from all my purchases has been long lasting and all smell divine.
I usually purchase another very well known brand but your is definitely better

29 August 2025
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Reply from stoneglowcandles.co.uk

Hello Elaine, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.

Rated 5 out of 5 stars

Damaged parcel

Unfortunately 2 items were smashed upon receipt. I have contacted the company and sent pictures. Awaiting a response. A swift response from customer services to say replacements are on their way

1 September 2025
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Reply from stoneglowcandles.co.uk

Hello Helen, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.

Rated 3 out of 5 stars

Company is good

Company is good , good timing on the delievery

29 August 2025
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Reply from stoneglowcandles.co.uk

Hello Stephanie, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.

Rated 5 out of 5 stars

Really lovely candles.

Ordering to delivery was so straight forward. Received candles packaged well and a nice selection as usual .
Always order from Stoneglow as all the candles I’ve received burn well with a lovely fragrance .

29 August 2025
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Reply from stoneglowcandles.co.uk

Hello Moira, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.

Rated 5 out of 5 stars

Love the smell of Stoneglow Reed…

Love the smell of Stoneglow Reed diffusers, they last ages and the room smells amazing. I really like the Raspberry and Amber at the moment.

30 August 2025
Unprompted review
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Reply from stoneglowcandles.co.uk

Hello Caroline, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.

Rated 5 out of 5 stars

Website was easy to navigate

Website was easy to navigate. Found the product I was looking for with ease. Beautifully packaged refill for diffuser.

30 July 2025
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Reply from stoneglowcandles.co.uk

Hi Holli, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.

Rated 5 out of 5 stars

Good experience…

Great products well wrapped and speedy delivery all round good experience

14 July 2025
Unprompted review
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Reply from stoneglowcandles.co.uk

Hello Michael, we really appreciate you taking a moment to share your thoughts. Your feedback is highly valuable to us.

Rated 5 out of 5 stars

Orris & Ylang…A truly heavenly fragrance

My sister has used the Orris & Ylang Ylang reed diffuser for years and everyone comments about the beautiful fragrance in her home. I have started using it too and I'm absolutely delighted with it. I was surprised how quickly the fragrance filled my living room. This company's reed diffusers are far superior to others that I've used. I would highly recommend this company.

4 July 2025
Unprompted review
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Reply from stoneglowcandles.co.uk

Hello, we really appreciate you taking a moment to share your thoughts. Your feedback is highly valuable to us.

Rated 5 out of 5 stars

Fab fragrance

Always a great choice of products & good savings too.

4 June 2025
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Reply from stoneglowcandles.co.uk

Hi Caroline, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.

Rated 2 out of 5 stars

waitng for too long of my order…

waitng for too long of my order delivery. everytime i need to message rge support team then my order can be despatched.

5 June 2025
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Reply from stoneglowcandles.co.uk

Hello Wen, we appreciate you taking a moment to share your experience. We typically dispatch orders within 1-3 business days. Following dispatch, our standard delivery service usually takes an estimated 2-4 days for your order to arrive. If you contact our customer service team at marketing@stoneglowcandles.co.uk, a member of our team will be able to look into this for you.

________________________________________________________________________________________________
Dear Wen, your feedback is important to us so we are pleased to announce that we have selected Royal Mail as our courier partner moving forward to ensure that our lovely products are delivered promptly and arrive in excellent condition.

Rated 5 out of 5 stars

Stop scrolling and look at this company

I had never heard about this company until I received a Sea Salt diffuser for my birthday. And WOW it is gorgeous. I have spent a fortune on diffusers paying up to £45 a time. I now realise I have been paying for a ‘name’. The day after I bought a 500ml refill for all my diffusers. no word of a lie this saved me £180!!!! As one review mentions, delivery took a while due to the company closing for a week. But everyone deserves a break don’t they?? The website for very clear orders would not be processed for a week!! Once they returned my order was received within 5 days. So I feel this review was slightly unfair. I am so happy I found this company. Would highly recommend and will use again. This one diffuser made turning 50 worth it. Just wish my birthday points could have been added to my rewards account.

5 June 2025
Unprompted review
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Reply from stoneglowcandles.co.uk

Hello Sarah, we're overjoyed to see your review! It's fantastic to learn that our products have made a positive difference for you. Thank you for sharing your experience with us!

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