Great product, really good scent - not overpowering or fake, and fills the room nicely. I had an issue with the wick not burning properly on the candle I bought so emailed the company - everything was... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My sister has used the Orris & Ylang Ylang reed diffuser for years and everyone comments about the beautiful fragrance in her home. I have started using it too and I'm absolutely delighted with it. I... See more
Company replied
New to Stoneglow, recently bought one of their Perfectly Imperfect defusers. If this was a ‘seconds’ item I can’t find the reason why, it looks perfect. Quickly (and perfectly wrapped) delivered as... See more
Company replied
7 months ago I actually found a reed diffuser that I really liked, after literally years and years of 'yeuck'! It was Stoneglow Orris and Ylang Ylang and it has transformed my lounge from slightly old... See more
Company replied
Company details
Written by the company
With over 30 years of experience, Stoneglow has become a household name in home fragrances. Our range can be found in top luxury hotels, major retailers, and we also offer a unique private label service for small to high volume runs. Stoneglow specialise in luxury candles, scented reed diffusers, bath, body, mist diffusers and essential oils. We're thrilled to announce that for 2024 Stoneglow now offers soy wax melts alongside our luxurious range of scented products. We believe in inspiring people with fragrance, we offer a unique fragrance portfolio from the modern classic aroma to complex combinations. Stoneglow are proud to fly the flag for British manufacturing, and carry the Made in Britain logo on all its products.
Contact info
5 Lyon Road,, RM1 2BA, London, United Kingdom
- 020 8595 8878
- office@stoneglowcandles.co.uk
- stoneglowcandles.co.uk
4.3
Excellent
580 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’ve been really impressed by Stone…
I’ve been really impressed by Stone Glow. I’d bought one of their candles in a garden centre and discovered that it was fantastic quality, lit easily, burned slowly and smelled amazing. I wanted to buy more of the same scent and so found the website. The buying process was easy, the delivery was quick and very well wrapped and I’m thrilled with the free gift that came with my purchase. All in all it’s been a fantastic experience.
30 April 2026
Reply from stoneglowcandles.co.uk
Dear Sam, thank you so much for your kind words and for taking the time to leave a review! We're thrilled to hear that you're happy with the quality of our products. We take great pride in offering products that meet high standards, and it’s wonderful to know that they met your expectations.
Customer service is amazing
Customer service is amazing!
Adelina dealt with my issue perfectly. Very quick to respond and issue sorted.
Stoneglow is a great company with beautiful products and great customer support
16 April 2026
Unprompted review
Reply from stoneglowcandles.co.uk
Dear Geraldine, we truly appreciate you taking the time to share your feedback. Your kind words are a great source of motivation for us and reinforce our commitment to continuously delivering exceptional service.
The smell is divine.
I absolutely, loved the candles and the wax melts. They smell amazing.
The best I have ever brought.
18 April 2026
Unprompted review
Reply from stoneglowcandles.co.uk
Hello Irene, we truly appreciate you taking the time to share your feedback.
The wrong order was sent to me
The wrong order was sent to me, however it was dealt with very quickly by Adelina. As a gesture of good will, she told me to keep the candles I’d been sent by mistake and arranged for my own order to be delivered. It arrived the next day.
7 April 2026
Unprompted review
Reply from stoneglowcandles.co.uk
Dear Claire, thank you for taking the time to leave such a positive review. We sincerely apologise for the issue you experienced with your order. However, we are pleased to hear that our customer service team was able to resolve the matter and make your experience a positive one.
Customer Service
My Stoneglow order arrived damaged so i reported it online . Adelina from customer service responded promptly with an apology on behalf of the courier and arranged to send out a replacement product straight away .
Excellent customer service , thank you
8 April 2026
Unprompted review
Reply from stoneglowcandles.co.uk
Dear Christine, we truly appreciate you taking the time to share your review, we are delighted to hear that our team was able to provide a positive experience for you.
Reply from stoneglowcandles.co.uk
Thank you very much for your review. We are delighted to hear that you are enjoying our products.
Bought sea salt citrus candle and…
Bought sea salt citrus candle and unfortunately no scent came off candle.
Sent email to company to complain and they advised me to complete complaint form rather than my first option. On completing this received email back saying I had used candle too much and there wasn’t much left. I stated that reason for this was to try and get some sort of scent from it, unfortunately I was advised to return product to shop, this is some 72 miles away and isn’t going to happen
Would not advise buying this product.
18 March 2026
Unprompted review
Reply from stoneglowcandles.co.uk
Dear Des,
We sincerely apologize for the experience you have had with one of our products.
Please be assured that we take every complaint seriously. We can confirm that the candle you purchased is part of our new SS26 collection and that all products undergo rigorous quality control checks prior to distribution.
Our team has reviewed the image provided, which indicate that the candle has been used almost entirely. As this product has a 40-hour burn time, any issues regarding the fragrance should be noticeable within the first few hours of use.
Furthermore, per our company policy, if a product was not purchased directly from our website, we recommend contacting the original point of purchase for resolution. We understand that in this instance, the retailer is located 72 miles away however we have not been notified about this in your first email.
As previously confirmed by our customer service team, you are welcome to return the candle to us for further inspection. If the product is found to be faulty, we will provide you with a replacement.
Reply from stoneglowcandles.co.uk
Dear Evie, thank you so much for your kind words and for taking the time to leave a review
Absolutely fantastic
Great product, really good scent - not overpowering or fake, and fills the room nicely. I had an issue with the wick not burning properly on the candle I bought so emailed the company - everything was quickly and efficiently resolved by Adelina who promptly sent me a replacement. This kind of service is exemplary and tells you it’s a quality company who cares about its customers. Will definitely buy from here again. I also bought a room spray which is again great quality, good clean scent and excellent value for money.
6 March 2026
Unprompted review
Reply from stoneglowcandles.co.uk
Dear Lisa, thank you so much for your kind words and for taking the time to leave a review! We're thrilled to hear that you're happy with the quality of our products. We take great pride in offering products that meet high standards, and it’s wonderful to know that they met your expectations and also that our customer service team was able to make your experience special.
I ordered a gift for my sister-in-law…
I ordered a gift for my sister-in-law but she never received the item. Contacted Adelina and she was so helpful and sent out another gift without delay using a different courier and my sister in law then received her birthday gift 😊 Fantastic customer service and would highly recommend. I’ve used this company before for other gifts.
4 March 2026
Unprompted review
Reply from stoneglowcandles.co.uk
Dear Lisa, thank you for taking the time to leave such a positive review. We’re delighted to hear that our customer service surpassed your expectations. Providing high-quality service is at the heart of everything we do, and your feedback reassures us that we’re on the right track
Reply from stoneglowcandles.co.uk
Dear Sheila, we truly appreciate you taking the time to share your feedback and we are glad to hear that you enjoy our lovely products !
A beautiful bundle. What a joy.
This week I bought a 'bundle of diffusers' without boxes etc on offer for £30.
What a beautiful bundle I received, one being my favourite smell and three more to try.
A fantastic offer.
It came nicely packed and extremely quickly.
What a joy to receive. Thank you.
29 January 2026
Reply from stoneglowcandles.co.uk
Dear Eileen, thank you very much for your kind review. We are delighted to hear that you are enjoying our "The Unwanted Become 'The Wanted'" candle collection.
Beautiful candles + diffusers
I’ve ordered a few products in the past. All have arrived promptly + well packaged.
I love the variety of fragrances + find them to be far longer lasting than any other makes I’ve tried.
5 January 2026
Reply from stoneglowcandles.co.uk
Dear Kate, thank you for your amazing review! We’re so happy to hear that you’re enjoying the quality of our products. We put a lot of effort into ensuring our products are made to last and provide value, so your feedback is highly valuable to us.
New to Stoneglow
New to Stoneglow, recently bought one of their Perfectly Imperfect defusers. If this was a ‘seconds’ item I can’t find the reason why, it looks perfect. Quickly (and perfectly wrapped) delivered as confirmed by Royal Mail’s delivery confirmation email only it wasn’t as confirmed by my security camera, nowhere to be seen. I informed Stoneglow and Adeline quickly took control, 6 hours later it was delivered by Parcel Force! The speed of Customer Service’s response was amazing, they set a standard other companies fail to meet. Thank you Stoneglow and particularly thank you to Adelina.
13 January 2026
Unprompted review
Reply from stoneglowcandles.co.uk
Hello John, thank you for taking the time to leave such a positive review. We’re delighted to hear that our customer service surpassed your expectations. Providing high-quality service is at the heart of everything we do, and your feedback reassures us that we’re on the right track
Superb service
26 December 2025
Unprompted review
Reply from stoneglowcandles.co.uk
Dear Kristina, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.
Good Service & Lovely Products
Good service and great product fair prices. Used to purchase ESPA but the quality declined and cost is high. Then I found Stoneglow !
5 January 2026
Reply from stoneglowcandles.co.uk
Hello Natasha, we truly appreciate you taking the time to share your feedback. Your kind words are a great source of motivation for us and reinforce our commitment to continuously delivering exceptional service.
These are beautiful candles with a…
These are beautiful candles with a lovely scent. Purchased the ceramic keepsake and the wax melts. Recommend.
5 January 2026
Reply from stoneglowcandles.co.uk
Dear Debbie, thank you for your amazing review! We’re so happy to hear that you’re enjoying the quality of our products. We put a lot of effort into ensuring our products are made to last and provide value, so your feedback is highly valuable to us.
A beautiful clean burning candle with a…
A beautiful clean burning candle with a lovely scent.
I have had these candles before and they never disappoint.
I did have an issue with a broken candle on delivery.
Adelina responded to my email straight away and arranged a replacement immediately. Great customer service.Thank you
7 January 2026
Unprompted review
Reply from stoneglowcandles.co.uk
Hello, we are delighted to hear that our service surpassed your expectations. Your feedback is greatly appreciated and reassures us that we are on the right track.
My delivery issue was fixed in minutes
My delivery issue was fixed in minutes. Thanks for Adelina being so helpful 🙂
6 January 2026
Unprompted review
Reply from stoneglowcandles.co.uk
Dear Aniko, we're overjoyed to see your review! It's fantastic to learn that our product has made a positive difference for you. Thank you for sharing your experience with us!
Lovely fragrances
Lovely fragrances. Well packaged and arrived on time. Great products and fantastic discounts
30 November 2025
Unprompted review
Reply from stoneglowcandles.co.uk
Hello Catherine, we truly appreciate you taking the time to share your review. Your feedback is highly valuable to us.
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