STM Reviews 27

The bus drivers should stop distractedly talking to their colleagues on the job and actually pay attention to arriving on time rather than being wildly late to their destination…

I lost something/I left something in the bus and I know it’s my problem but you guys never check if there is any left items on the bus, there could be really valuable things, that’s what you guys should do after each shift.

The worst transit system in North America. Metro never runs, always service interruptions and monthly bus passes are over $100. I stopped driving as I work downtown and decided to use the metro, what a mistake that was. It has functioned less than the times the service has been interrupted. Absolutely ridiculous for a company that gets $650 million dollars a year with sky rocketing fares for no service.

I understand when there is bad weather or staff issues, but on January 15, 2026, with only a moderate snow fall, the 165/465 on Cote Des Neiges, was completely absent for hours, not even one bus passing from around 7 am at least to 10 am at least (my own experience between 9-10 am and a report by a colleague who was trying just after 7 am). I could understand delays or a missing bus here and there, but I cannot find any reason or justification for the whole route to be cut for hours and without any notifications to the public about any issues so people can make other plans. The Montreal public transportation is probably among the most expensive around the world. Not good!

The buses should come after the school timing not before the school finishes timing for me my bus comes at 2:56 but the school finishes at 2:45 but we also need some time to go to our locker put our stuff back in the locker and in the bag and then we get out of the school at 2:50 and I have asthma so I can’t run that much so the bus should come at 3:00 so that we can walk at our normal speed and get the bus on time it happens with me everyday that’s why I am giving a two star rating for now.

I'm here to vent about something that happened 10 years ago on this shitty transport system bc I need to get it off my chest. I don't know how they admitted their employees but whatever was the process, it sucked. One morning I was about to board a bus and the bus driver suddenly honked at me, got rude, and started yelling racist insults. He directly targeted me because I was Asian and said something like "OH YOU SPEAK CHINESE? WELL I DON'T SPEAK CHINESE." I wasn't even sure what I did wrong bc all I heard was his racist bullshits. By the way I was 13 years old and it did traumatized me. Thanks, Montreal. I’ve never felt so safe using your dumb service.

Horrible service, I would expect a better service since it’s a first world country. Please note I come from a third world country and we have a waaaaay better service. Buses are always late and we’re lucky if they ever pass. DO NOT RECOMMEND!!!! Sadly is the only service they have.

Absolute trash company. As French as they get. You can’t even talk on the phone on the bus. What kind of stupidity is that? I’ll ride a uber any day over that trash bus. Whoever owns the company is a twig. Allow phone calls on the bus your bus drivers are all under payed and crap.

Today 20th of march 2025 , bus 968 at 6.50 am from Roxboro Pierrefonds direction cote vertu … me and my friends were exceptionally surprized by the kindness and worm smile of our lady driver Louise. she s the most kind and devoted bus driver I met in Montreal. Our city needs many more people like her . Thank you Louise for starting our day with a smile !!!!!!

Always late

Takes hours and then none passes but marks pass

I had to wait for 30 minutes in the cold before a bus passed

The worst service ever, every month the metro breaks down. There is something with the orange line. We need to be reimbursed for their incompetence. When you usually takes 30 minutes to get home, it takes two hours.
Last month same story, we all had to get out of the metro and take the green line. I had to walk to work, 12 blocks.
This is not reliable service, I will have to take my car….

Always late. Don't trust, for any important ride call a taxi/Uber.
Went for the 747 shuttle, ride took twice the time. +30 minutes wasted downtown. A lot of detours. I was tracking it real time and couldn't believe the route the driver has chosen. The next bus overtook and arrived before the one I took. Arrived late at the airport.
STM SUCKS!! Don't cheap out on Uber if you don't want to miss your flight!

The bus are always late! I dont know why I am paying for my monthly pass if I end up paying a taxi or uber to get to work