Stitch Fix Reviews 

47,136
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 24,691 reviews, reviewers had a great experience with this company. Consumers frequently emphasize the wonderful quality of the garments, praising the fun and effortless shopping journey that makes finding stylish outfits much easier today. People truly appreciate the dedicated advisors who carefully select versatile pieces, perfectly matching their personal taste, daily lifestyle needs, and everyday wardrobe preferences. However, some people mentioned that certain clothing items felt a bit expensive or were slightly higher priced compared to standard retail shopping options. A few other people also felt that stylists occasionally ignored specific user feedback, sometimes sending repetitive selections, basic staples, or ill-fitting garments.

What people talk about most

Product

Clients share positive opinions on product, noting that the garments are stylish, very well made, and provide... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are well made,... See more

Staff

Reviewers highlight positive aspects of staff, noting that stylists listen carefully to specific requests,... See more

Price

Consumers find price to be ambiguous, with reviewers praising reasonable costs and helpful discounts that... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love Stitch Fix It’s nice to get outfits that are right in your wheelhouse as well as a piece or two that might make you step out of the comfort zone a little. Fit has been mostly great I’m between si... See more

Rated 4 out of 5 stars

Its finally better because I think I finally have a real stylist who is paying attention and reads the feedback. The first 6 or so stitches were not great, feedback wasnt read and specific asks were... See more

Rated 4 out of 5 stars

My stylist got 90% correct. I prefer larger earrings, my hair is short. Narrow toe boots are uncomfortable, unless sized wide. The color selection is great. Size and pant length on point.

Rated 4 out of 5 stars

The quality of the garments was good. Unfortunately there must have been a lack of petite styles available because I was sent a number of regular or Misses sizes which were all too large. I love the... See more


4.2

Great

TrustScore 4 out of 5

47K reviews

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4.2

All reviews

(47,136)

24,720 reviews in the last 12 months

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Rated 3 out of 5 stars

Great concept, but room to improve.

I like the concept and appreciate that Stitchfix encourages me to try new clothing choices and helps me get out of my clothing rut. That being said, I don't feel that my feedback is used to better my style choices. I keep getting the same fit issues over and over. I also wish they could incorporate a color analysis since one of the biggest challenges is finding clothes that are my best colors.

26 October 2026
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Reply from Stitch Fix

Thank you for taking the time to share your experience! We hear you, and we'd love to take a look at your account to see how we can improve future shipments.

If you’d like to get immediate support, you can reach out to our Live Chat: https://support.stitchfix.com/support/home. We're available seven days a week from 7AM-10PM CST, or via email at hello@stitchfix.com.

Rated 5 out of 5 stars

Shopping made fun!

So far, it has been easy to purchase clothing, return unwanted items, and express my preferences. This has been a fun experience!

26 October 2026
Rated 5 out of 5 stars

It lives up to hype on the commercials

The app is easy to use and very customizable by asking you for very specific feedback on items you like/don’t like, eg. style, fit, price, to adjust for future fixes. Clothes are of high quality and you can provide specific price ranges for different types of clothing, so that they can still work within your budget. Stitch fix combines the ability to do standard online shopping for individual items while also having someone shop for you based on preferences. Returns/exchanges are simple with provided prepaid shipping return bags, only paying for items you keep. I didn’t expect much and I was more than skeptical because a lot of those companies you see on social media or what not over-promise and under-deliver. However, I asked for date night outfits and they have not disappointed. Of course you can choose other types of occasions to style. If I were to nitpick, inseam sizes are in even increments and 29 would fit best for me, if it were available. While the AI vision gallery to see an outfit on you is very cool and useful, sometimes the AI noticeably distorts your facial features to where it looks like a different person, which can be annoying because I want to see it on ME. But that’s just AI being AI sometimes. Some items can take longer to be delivered, but they do warn you if that’s the case such as a highly popular item, so you can plan appropriately. And again, this is me looking to point out negatives so that others have a clear idea what to expect. That said, we all come in with different expectations. So, what I feel is a 5-star experience may not be a 5-star experience for you. Regardless, it is certainly worth a try for anyone who finds clothes shopping a hassle/difficult or has less fashion sense like myself.

24 October 2026
Rated 3 out of 5 stars

Sizing is not consistent

Sizing is not consistent

19 October 2026
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Reply from Stitch Fix

We appreciate you taking the time to share your feedback! We're happy to help with any exchanges or adjustments on your account if you like.

If you’d like to get immediate support, you can reach out to our Live Chat: https://support.stitchfix.com/support/home. We're available seven days a week from 7AM-10PM CST, or via email at hello@stitchfix.com.

Rated 3 out of 5 stars

It is ok

It is ok. Clothes are expensive. Delivery can be slow or fast, it is moving all the time. I enjoy it but find I spend more money on clothes there than normal. Most of the clothes are quality though. So average for price.

19 October 2026
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Reply from Stitch Fix

Thank you for sharing your experience! We're happy to take a look at your account on our end to see how we can improve future shipments.

If you’d like to get immediate support, you can reach out to our Live Chat: https://support.stitchfix.com/support/home. We're available seven days a week from 7AM-10PM CST, or via email at hello@stitchfix.com.

Rated 5 out of 5 stars

Love my fix

I have been a Stitch Fix mentor over 6 years. I recently received a box with 8 items to try. A pair of jeans, six shirts and a pair of shoes. The clothes fit great and I keep them all. The shoes were a bit tight and I exchanged them for the next size up. The exchange came quickly. My stylist did a great job fitting means finding items that fit my request. I love being able to tell my stylist what I am looking for so I don’t get random items. I also like getting a sneak peek at items that I can choose from to be included in my box.The quality of the Clothes is great just a little expensive. I wish I could still send returns back with the USPS. It is hard to get to Fedx to send items back. It was much easier to take it to the post office.

19 October 2026
Rated 2 out of 5 stars

Great Box, if you get it. Customers service (person, not bot) RUDE

I received my box and that part of the experience was fine. Selections were all lovely. Made my selections and prepared my returns. I received an incentivized option for another box (between monthly boxes) with a specific date listed. I selected “yes” and even opted for a few additional items. I was looking forward to the next box! The day came and no box at all. I reached a person in the help chat who half-way explained that my returns had not yet been received and the date for the next order I opted for was not guaranteed. Then they immediately ended the chat! Rude! I guess I missed the part where the incentivized order is dependent on getting the items I elected to return? Why? They have my credit card. What’s the problem with honoring the date included in the incentive? I’m not sure which was worse. The disappointment of no box when I was looking forward to it so much or the rude customer service. Regardless I cancelled all pending orders and the subscription entirely and will not return. This is NOT something I want to deal with.

19 October 2026
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Reply from Stitch Fix

Thank you for sharing your experience, and we're so sorry for any miscommunication on our end or any frustration this may have caused. To clarify, we're unable to start on a Fix if the return tracking from the previous shipment hasn't been scanned. We'd be happy to look into this for you more if you like. Please send an email to hello@stitchfix.com with the subject line "Social Team Trustpilot Review" and we can go from there.

We look forward to hearing from you!

Rated 5 out of 5 stars

It’s fun!

I love knowing that my stylist will choose clothes that suit me. Quality is always good. It’s so much fun!

26 October 2026
Rated 5 out of 5 stars

Happy!

So far it’s been good I liked all the pieces sent to me. Excited to see my next shipment

19 October 2026
Rated 5 out of 5 stars

Loved my recent box

Loved my recent box. Beautiful options to match a pants request plus other items I already have….. Thanks!!

26 October 2026
Rated 4 out of 5 stars

The service is very good

The service is very good. I appreciate that everything was packed carefully. The pieces I received were easy to coordinate, which I like. I wish natural fibers products were also an option. Over all, I am satisfied with the service and quality.

19 October 2026

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