Stirling Timepieces Reviews 1,101

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and craftsmanship of the products, highlighting their durability and robust construction. Many people appreciate the fast delivery service, often noting that their orders arrived sooner than expected. The overall service, from order placement to customer support, is frequently described as excellent, with consumers expressing satisfaction with the entire purchasing process. However, some customers also noted issues with product functionality, such as watches not keeping accurate time, second hands becoming loose, or bezels being misaligned. A few other people also felt that the luminosity of the dials did not last as long as advertised, and there were occasional reports of items like compasses breaking or watch pins failing.

What people talk about most

Product

Reviewers highlight positive aspects of the product, consistently praising the quality and craftsmanship of... See more

Quality

Customers consistently note positive experiences with quality, praising the great material and craftsmanship,... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the incredibly fast shipping,... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the efficiency,... See more

Order

Consumers find the ordering process to be a positive experience. Many reviewers praise the ease of ordering... See more

Based on these reviews

Rated 5 out of 5 stars

Honestly, an absolute quality bit of kit. I bought the Durrant GMT in steel back in the summer and, whilst it’s a big watch for big arms, which I don’t particularly have, it looks great and can take... See more

Rated 5 out of 5 stars

I have been using my Durrant Black for smart wear for church, at work, hunting, off roading, metal working, working on my land rover, working on my mates farm and the durability is incredible. Iv... See more

Rated 5 out of 5 stars

Stirling timepieces do set the standard for quality and assurance. I ordered the steel Durant and was not disappointed with the quality and passion put into the instrument. The speed my order came was... See more

Rated 5 out of 5 stars

A mate and fellow soldier bought me my watch and I have since purchased some accessories. Black Durant is a beautiful timepiece, and I'm honoured to be helping fellow veterans even if they are Poms lo... See more

Rated 5 out of 5 stars

First off, I love my Jarvis Black timepiece. I just ordered the matching Jarvis’s DLC bracelet as well. I want to thank Holly for clarifying the delivery timeframe since there is a several day delay a... See more

Rated 5 out of 5 stars

I have the Durrant Black. It is my daily and since purchase it has rarely been off my wrist. I have an eclectic mix of cheapo watches (I like playing the one second game on my £4.99 Casio) up to mid... See more

Rated 5 out of 5 stars

when I saw them on Instagram I thought it would be another gimmicky micro brand and im glad I was wrong, these watches are made by guys who really care about watches, I always get compliments on my st... See more

Rated 5 out of 5 stars

I love my Durrant Black GMT. The look is exactly what I was looking for. I was specifically looking for a “commando” field style watch, and this nails it. I’ve received tons of compliments and questio... See more

Rated 5 out of 5 stars

Stirling have been nothing short of stellar. Not only are the timepieces impeccable, from looks to build quality, they also have one of the best customer services I have ever dealt with. Speedy and un... See more

Rated 5 out of 5 stars

Excellent service. Within less than 30 minutes of placing the order, it had been confirmed, processed and was on route to be shipped. It arrived early afternoon the next day. I ordered a burton watch... See more

Rated 5 out of 5 stars

Saw some ads on these watches on Facebook was skeptical at first as I havent really heard about them much. Took the shot on the stirling burton blackout and im very glad I did. Its a extremely well bu... See more

Rated 5 out of 5 stars

I ordered the polar dial Upham as I really like the look of it. The shipping was very fast, the packaging was well done. As a watch collector I knew the price was a little high for the movement that w... See more

Rated 5 out of 5 stars

Just what I wanted: A solid tactical GMT dive watch with no frills. I know I will beat the hell out of this watch, but I will not cringe every time I scratch it or get it dirty like you do with the... See more

Rated 5 out of 5 stars

Honestly, the shipping was fast (I live in Alaska and got it one day ahead of schedule), the watch is nice and I can’t complain about anything from Stirling themselves. My only gripe is the black nyl... See more

Rated 5 out of 5 stars

The watches are what made my experience great! The production folks and staff are what make it beyond great! My Green Beret Foundation Durant is a growing favorite in my collection and it runs like... See more

Rated 5 out of 5 stars

I messaged about making a unit watch and straight away all the questions I have were answered. Back and forward with the team I managed to create exactly what we wanted, Turned up quicker than expec... See more

Rated 1 out of 5 stars

Watch was received unable to keep appropriate time. Within a month the second hand became unscrewed within the watch face. Mailed it all the way back to England for repair. Now the movement does not... See more

Company replied

Rated 5 out of 5 stars

... Exceeded my expectations 10 fold. Wow, the quality is unreal and I am extremely pleased! Well done for creating such a tactical and stealth masterpiece. I have been trying to build a Seiko mod equ... See more

Rated 5 out of 5 stars

I bought the Stirling Fraser watch in black metal with a black rubber strap on 11th November 2025. The whole order process was easy with quick delivery in only a few days. The branded packaging and pl... See more

Rated 5 out of 5 stars

Timepiece arrived very quickly , really nicely packaged. Has the the feel of a quality product. I did have some issues regarding the lume not lasting very long but my query regarding this was answered... See more

Rated 5 out of 5 stars

Stirling Timepieces is the next best up and coming watchmaker. I am apart of a small LEO unit and have gifted each one of my team members the Durrant watch. We use it on our day to day operations. It... See more

Rated 5 out of 5 stars

Stirling was great from start to finish. Amazingly fast shipping to the U.S. and an outstandingly beautiful product. I will definitely be looking into purchasing from Stirling again in the future, so... See more

Rated 5 out of 5 stars

Great customer service. I had mistakenly put the wrong delivery address for my time piece after I ordered and the team was able to get it fixed with in 30 mins of my request. This is a great time piec... See more

Rated 5 out of 5 stars

I searched for the right analog watch that was functional, dependable and durable because I was tired of the need to charge my Apple Watch and knowing it was always collecting data of some kind. I fin... See more

Rated 1 out of 5 stars

Had to return my Burton for repair,as the second hand was not precise, it showed in-between the seconds markers.Also,having to buy a UV torch to be able to charge the luminous dial,for an hours use is... See more

Company replied

Rated 1 out of 5 stars

Their warranty is a joke. And they use proprietary parts so even for minor repairs you're forced to use them and pay their prices and send it to them which with shipping will probably take month. App... See more

Company replied

Rated 5 out of 5 stars

From the exceptionally fast delivery, presentation, and overall quality of the timepiece, I have been genuinely impressed. The experience felt personal, the communication was solid and the watch itsel... See more

Rated 5 out of 5 stars

Excellent customer advice and support. Super fast delivery. Very safely packaged. This is an absolutely superb quality timepiece. Not only does it look fantastic on the wrist, it is extremely dura... See more

Rated 5 out of 5 stars

I purchased the Fraser Dive watch and couldn't be happier with the watch. It's robust, accurate and ticks all the boxes as a tactical tool. I highly recommend this watch to military personnel and firs... See more

Rated 5 out of 5 stars

I ordered this bespoke watch from sterling in September. It arrived in January and I am delighted. It is clearly high quality, simple and classy in its design. It was packaged extremely well and arriv... See more

Rated 5 out of 5 stars

The entire process was seamless. From concept to delivery, everything was First-Class. Fantastic Customer Service is not an after thought with Sterling. I’m already working on a new project with Sterl... See more

Rated 5 out of 5 stars

Fully updated throughout process whilst waiting for custom design. Super fast delivery once sent out. Great packaging. Watch arrived with 3 straps, however for the cost of the watch i would have l... See more

Rated 5 out of 5 stars

Your watches are extremely good value for money. 1. The form of movement is automatic which is what I was after 2. Fit, it fits what I use it for. I use GMT for calibrating my radios and the othe... See more

Rated 3 out of 5 stars

Your Website said of the Durrant "The 42mm DLC coated case encapsulates a dial filled with illuminated markers to make operating at night effortless" The watch barely stays illuminated after 2 hours.... See more

Company replied

Rated 5 out of 5 stars

Ordering was easy. Website was clear about the product and the mission of the company. Communication was good. Product arrived on the day it was anticipated. My son was able to open in for Christmas m... See more

Rated 5 out of 5 stars

Custom watch was delivered within the timeframe given. The quality and craftsmanship of the watch itself is far above what you would expect for a watch at this price point and the presentation was top... See more

Rated 5 out of 5 stars

I recently purchased a watch from Stirling Timepieces and was genuinely impressed with both the product quality and the customer service. The craftsmanship is excellent — the watch feels durable,... See more

Rated 5 out of 5 stars

The watch strap is awkward… and it hangs over the watch face unless I curl it back after I size it onto my wrist. It either needs to be shorter or longer, but preferably shorter. Edit: Thanks for... See more

Company replied

Rated 5 out of 5 stars

This watch gives me the Fizz. By “Fizz,” I mean that rare, enthusiast level reaction. The piece you keep checking on the wrist, turning in the light, and absent-mindedly fidgeting with beca... See more

Rated 1 out of 5 stars

Ordered a watch and compass for partners birthday on 02/08/25. He was delighted with it and came promptly and in great boxes. However after just a couple of weeks he noticed the compass on the floor... See more

Company replied

Rated 5 out of 5 stars

It is so wonderful to buy from a company that truly provides excellent customer service. We ordered the wrong watch which was replaced with no hassle or delay. GREAT SERVICE

Rated 5 out of 5 stars

Great watch in this price point. Great customer service. We were sent images of what the finished product would be and the results exceeded the teams expectations by a mile.

Rated 5 out of 5 stars

Absolutely amazing timepiece. Well built. Classic. Customer service has been amazing regarding any questions I had. Looking forward to getting the Upham in all black soon.

Rated 4 out of 5 stars

Bought a Brunt 3 years ago, firstly the one I got seemed to have a defective crown which came out, I wrote them about it and got a replacement in under two weeks, they are very attentive with their... See more

Rated 5 out of 5 stars

Very good watch, designed for intensive use, by a brand with a great mindset. If you want a reliable watch suitable for almost everything, this is the right place.

Rated 5 out of 5 stars

Fast shipping and a quality time piece. I was really surprised how fast my order arrived. The watch feels solid and well made, but is still light enough to not get in the way. I will definitely buy an... See more

Rated 5 out of 5 stars

For years now, I have worn a Garmin watch. In service out of service. The Fenix Pro Solar Sapphire worn outside of work and the Instinct at work. They are great but I grew tired of the let’s count my... See more

Rated 5 out of 5 stars

Ordered the Durrant for my son week before Chistmas, it arrived Chistmas Eve, ordered the steel bracelet the next week, and still awaiting the arrival. He loves it.

Rated 2 out of 5 stars

Purchased a Black Durant with extras bring my cost to around $800. After a week of wear while at work as a police officer. The watch completely stopped working, no movement on the hands and a loud rat... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service - I asked for a slight change to the engraving on my watch and the team, especially Holly, were both very helpful and responsive. Very happy with the watch as well!

Rated 1 out of 5 stars

Looks fantastic… Sadly the watch wouldn’t stay on my wrist on the first outing on a normal light day. I purchased for heavy use as I feel it was advertised but this will sit in a drawer and probably I... See more

Company replied

Rated 5 out of 5 stars

My recent purchase of the brute was excellent. Watch feels solid came crazy fast and even the packaging was excellent. I love this watch and would highly recommend.

Rated 5 out of 5 stars

Stirling Timepieces are great and my purchase couldn't have gone better. As a US combat veteran, I appreciate the story and what the company stands for. Shipping was lightning fast from the UK, and th... See more

Rated 2 out of 5 stars

You would expect a military based/focused watch making company would be able to get some simple basics right, such as have the inner bezel and bezel align right with the indices;but no they could... See more

Company replied

Rated 1 out of 5 stars

Very difficult customer service. You get different answers each time, depending who you speak to. Overpaid for a low standard watch. I should have trusted my gut and avoided them in the first place.

Company replied


Company details

  1. Watch Store

About Stirling Timepieces

Written by the company

  • British Handcrafted Timepieces

  • Owned & Operated by a Serving Soldier

  • Supporting Military Charities With Each Sale

    VISIT OUR WEBSITE CONTACT US

  • Contact info

    4.8

    Excellent

    TrustScore 5 out of 5

    1K reviews

    5-star
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    1-star

    Replied to 100% of negative reviews

    Typically replies within 24 hours

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    Rated 5 out of 5 stars

    Stirling Timepieces are great and my…

    Stirling Timepieces are great and my purchase couldn't have gone better. As a US combat veteran, I appreciate the story and what the company stands for. Shipping was lightning fast from the UK, and the watch is well built and beautiful. The presentation is amazing, and I love the look of the watch. I will be purchasing more watches in the future.

    29 January 2026
    Rated 5 out of 5 stars

    Bada** watch!

    Beautiful watch and superb quality. It has become my new workhorse in place of my Garmin which I used to wear all the time. This affordable price gives me the peace of mind when I'm wearing it working and still carries a look that can pass off as a dress up watch when needed. GMT is also a nice touch when you work overseas.

    21 January 2026
    Rated 5 out of 5 stars

    Top tier service

    Custom watch was delivered within the timeframe given. The quality and craftsmanship of the watch itself is far above what you would expect for a watch at this price point and the presentation was top tier.

    23 January 2026
    Rated 4 out of 5 stars

    Handsome watch but…

    I have had my Stirling automatic for 18 months. The Good-band is awesome. The face is handsome. The Bad-Illumination in darkness is HORRIBLE (I am on a SAR team and this is important). The date is so small I just use my phone. I gains about 1 min/month

    12 February 2026
    Unprompted review
    Rated 2 out of 5 stars

    Purchased a Black Durant with extras…

    Purchased a Black Durant with extras bring my cost to around $800. After a week of wear while at work as a police officer. The watch completely stopped working, no movement on the hands and a loud rattling come inside the case. First attempt to contact customer service was met with no response. Second attempt to contact customer service, I was told to wind the watch with sounded weird but ok, I tired it with no change in the issue. The results were then emailed to customer service as now, they want a video to show what the issue is. Now that they know that what I’m saying is true they agree to fix it. But wait, I’m responsible for paying $75 to have the watch sent back to fix the $800 watch that I wore for a week. Several watch repair places/dealers are in my area but the website clearly states if any person removes the case other then Stirling, the warranty is void. Absolutely ridiculous, go with a Sangin.

    12 February 2026
    Unprompted review
    Stirling Timepieces logo

    Reply from Stirling Timepieces

    We’re really sorry to hear about your experience, and it seems there may have been some misunderstanding around our policy, so we’d like to clarify.

    The $75 shipping and assessment fee is not a definite or automatic charge. We initially offer free shipping and assessment under the warranty; however, this fee may apply if a watch is returned to us at our expense and the issue is later found to be outside of warranty coverage (for example, accidental damage or no manufacturing fault), and you then decide not to proceed with a paid repair. In that case, we would not be able to cover these costs, which is why we outline this policy upfront to avoid any surprises.

    This is a standard approach across the industry, and many brands charge shipping regardless of warranty coverage. We initially cover these costs as a courtesy and only pass them on in the specific circumstances outlined above.

    Requesting a short video is also part of our standard troubleshooting process. In many cases, issues can be diagnosed and resolved without needing to send the watch to us, and this helps us determine the best next steps quickly and fairly. It’s never intended to question a customer’s honesty, just to ensure we follow a consistent process for everyone.

    After reviewing your video, we agreed to have the watch returned for assessment, and we remain committed to resolving this for you.

    We’d also like to clarify that we responded to all emails received on the same day. If any of our replies weren’t received, it’s possible they were filtered into a spam or junk folder, and we’re very happy to resend them.

    We’ve reached out via email to clarify the situation and would really appreciate the opportunity to assess the watch and help resolve this for you as quickly as possible.

    Rated 5 out of 5 stars

    Terrible delivery but a great watch.

    Before I start this review for my Stirling Upham steel watch, I want to give a shout out to Holly from Stirling Watches Customer Service. When you buy a watch online, you want it to arrive safely and this of course means you have to use a delivery company. In this case it was DHL. If I was giving them a review regarding their communication skills and the late arrival of my watch, it wouldn’t even register a one star. However, throughout the process Holly, on my behalf, contacted DHL on numerous occasions trying to make sure that the order would be delivered safely. She was always clear as to what she was going to do,she followed it up with texts,emails and phone calls to kept me up to date and informed . We often give Customer Service a hard time but in this case Holly and Stirling Watches did a fantastic job.

    Now onto the watch itself ,the watch face is clear and has really good luminance . The metal strap, once you have sorted sizing, is comfortable and sits well on the wrist. The brushed bezel and polished case are well finished and overall this seems like it’s going to be a functional and hard wearing field watch. If I had one small criticism of a watch, which has a thickness of 13 mm and a diameter of 42 mm, it would be that it’s slightly heavy on the wrist but this is something which I’m sure I will get used to. Overall the watch it is well worth the asking price and a great addition to my watch collection.

    11 February 2026
    Unprompted review
    Rated 5 out of 5 stars

    The watches are what made my experience…

    The watches are what made my experience great! The production folks and staff are what make it beyond great! My Green Beret Foundation Durant is a growing favorite in my collection and it runs like a champ. Yall crushed it with that collaboration. I just got the Burtons in and they are classic field watches. The leather straps are nice but the nylon is really comfortable, more so than the Zulu in my opinion. The Bronze looks great with the Green nylon strap. The Arctic face is super simple and easy to read day and night. Again yall are amazing and your products reflect that.
    De Oppresso Liber

    10 February 2026
    Unprompted review
    Rated 5 out of 5 stars

    Because I had purchased the wrong style…

    Because I had purchased the wrong style for my son at his retirement I was concerned that it would be a problem to exchange. None what-so-ever! I have honored him for his service in a way that will bring him memories of a special time in his life and those he shared that time with. They are family! Thank you for making that possible.

    20 January 2026
    Rated 5 out of 5 stars

    Very pleased

    Great presentation for the unboxing. Absolutely love how quickly it arrived from the UK. The watch is perfect.

    26 January 2026
    Rated 5 out of 5 stars

    Classical timepiece

    I ordered this bespoke watch from sterling in September. It arrived in January and I am delighted. It is clearly high quality, simple and classy in its design. It was packaged extremely well and arrived pristine. The price of the watch for a bespoke model, was excellent as well. Would recommend.

    23 January 2026
    Rated 5 out of 5 stars

    Very nice watch

    Very nice watch! bought it with the steel bracelet, also very nice! Case is good and presented well.

    23 January 2026

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