Stirling Mortgage Shop Reviews 

772
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 217 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff provides extremely helpful guidance, making complex financial processes remarkably easy to understand from start to finish. Consumers note that advisors are exceptionally professional, approachable, and always ready to answer any questions along the way. People deeply appreciate the transparent communication regarding fees and rates, ensuring a completely smooth and stress-free process. Reviewers also point out that the team consistently secures great mortgage deals tailored carefully to individual needs. Many customers express long-term loyalty by returning for repeated service and eagerly recommending the business to friends.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that the entire mortgage process is handled... See more

Staff

Users describe complete satisfaction with the staff, consistently praising advisors for being exceptionally... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting fast responses and expert advice... See more

User experience

Consumers find user experience to be marked by high satisfaction and professional support. Reviewers... See more

Price

Customers consistently note satisfaction with pricing, trusting the team to secure the best possible rates... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent advisors, fast responses/friendly and not pushy. Would highly recommend. After my mortgage advice I got passed onto another colleague as my house and contents insurance was due and saved £££... See more

Rated 5 out of 5 stars

I have secured my mortgage (Jan '24) and remortgage (Jul '26) with Jonnie. Jonnie and Ritchie are both very knowledgeable in the house buying game and offer the best advice. Jonnie walked me th... See more

Company replied

Rated 5 out of 5 stars

Jonnie from Stirling Mortgage Shop was very helpful- quick off the mark to get started with our mortgage, with lots of good advice and happy to answer any questions. Was recommended by a family member... See more

Company replied

Rated 5 out of 5 stars

Ricky was a tremendous help throughout both arranging our first mortgage and then remortgaging some years after. The process was unfamiliar to us which at first proved daunting, but Ricky’s patienc... See more

Company replied


Company details

  1. Mortgage Broker
  2. Home Insurance Agency
  3. Life Insurance Agency

Written by the company

As your local mortgage adviser, we are uniquely placed to find exactly the right mortgage for you with access to a comprehensive range of mortgages from across the market. Stirling Mortgage Shop has been established since 1994 and our advisers have a wealth of experiences. We are committed to providing you with the best possible service and we embrace the ethos of Treating Customers Fairly in our business. It is good for you and it is good for our business. If we treat you well you are more likely to recommend us to friends and family! YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE. Stirling Mortgage Shop is a trade name of Alexander Associates (Scotland) Limited which is an appointed representative of The Openwork Partnership, a trading style of Openwork Limited which is authorised and regulated by the Financial Conduct Authority. Stirling Mortgage Shop is a trade name of Alexanders Associates (Scotland) Ltd, which is an appointed representative of The Openwork Partnership, a trading style of Openwork Limited which is authorised and regulated by the Financial Conduct Authority Approved by The Openwork Partnership on 20/02/2023


Contact info

5.0

Excellent

TrustScore 5 out of 5

772 reviews

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5.0

All reviews

(772)

217 reviews in the last 12 months

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Rated 5 out of 5 stars

Jonny is great

Jonny is great. Have worked with him a while now and he keeps me right and. very knowledagble. He will listen to you and try to work through any issues you have and advise where needed. Takes alot of stress out of the mortgage process. And getting reminders when due to be renewed is also really helpful. Great service. Would recomend.

6 May 2026
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Reply from Stirling Mortgage Shop

Really appreciate you sharing this, Jackie. Jonnie

Rated 5 out of 5 stars

Great service

Great service and clear options discussed and presented to help me make the best decision for my mortgage.

6 May 2026
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Reply from Stirling Mortgage Shop

Thanks Fiona! Glad we could help you again. Jonnie

Rated 5 out of 5 stars

Professional and stress free service

Jonathan was fantastic to work with, made the whole process seamless and stress free. Very professional and highly recommended service!

Thank you

1 April 2026
Unprompted review
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Reply from Stirling Mortgage Shop

Thanks Mark, really appeciate the feedback and we appreciate your business! Hope we can work with you again.

Rated 5 out of 5 stars

We had an outstanding experience with Stirling Mortgage Shop

We had an outstanding experience with Ricky, Ritchie, and the entire team at Stirling Mortgage Shop. From start to finish, they were an absolute pleasure to deal with professional, friendly, and incredibly efficient throughout the whole process.

They made what can often be a stressful experience as first time buyers feel smooth and straightforward, always taking the time to explain everything clearly and keep us informed. Communication was excellent they were quick to respond to any questions and always kept things moving without delay.

Thanks to their expertise and dedication, they were able to secure us the best possible deals on both our mortgage and life insurance, which gave us real peace of mind. It genuinely felt like they had our best interests at heart every step of the way.

We couldn’t recommend Ricky, Ritchie, and the team highly enough. If you’re looking to secure a mortgage and want a team that truly goes above and beyond, Stirling Mortgage Shop is the place to go.

6 March 2026
Unprompted review
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Reply from Stirling Mortgage Shop

Thanks very much for taking the time to sare this, we are delighted to hear that you are happy with our service. Thanks for choosing Stirling Mortgage Shop!

Rated 5 out of 5 stars

Stirling Mortgage Shop

Jonnie was very knowledgeable and helpful when I spoke with him, and he sorted the new mortgage deal without any hassle or fuss. It was a quick and easy process from start to finish. I would recommend using him to my friends and family.

6 May 2026
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Reply from Stirling Mortgage Shop

Cheers Kyle, great to work with you and i hope we can do so again in the future. Jonnie

Rated 5 out of 5 stars

Excellent experiance working with my…

Excellent experiance working with my mortgage advisor, from the beginning he has always been professional, knowledgeable and extremely responsive. Always giving me the best possible options that fit my circumstances. Great communication throughout.

23 March 2026
Unprompted review
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Reply from Stirling Mortgage Shop

Thanks Stephen, we really appreciate you for sharing this! Stirling Mortgage Shop

Rated 5 out of 5 stars

Strong on communication, experience and reliability

Jonnie is always keen to help, efficient and responds quickly to any queries. He is transparent with figures, quotes and fees, and communicates everything very clearly. I find this business to be trustworthy and reliable, which is important as I know that my mortgage is in safe hands. Jonnie is quick to respond and alert of any deadlines and rate changes, which I really appreciate. I would highly recommend this company for mortgage advice.

6 May 2026
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Reply from Stirling Mortgage Shop

Wow,. thanks for this! Really pleased that you are happy with our service and look forward to working with you again. Jonnie

Rated 5 out of 5 stars

Great service

Great service! Efficient and very good communication through out the process.

6 May 2026
Unprompted review
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Reply from Stirling Mortgage Shop

Thanks for sharing Colin, and thanks for choosing Stirling Mortgage Shop. Jonnie

Rated 5 out of 5 stars

5 star review for Jonnie at Stirling…

5 star review for Jonnie at Stirling Mortgage Shop. So quick & easy to deal with, takes all the stress out of finding a mortgage & always supports you to get the best deal.

8 April 2026
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Reply from Stirling Mortgage Shop

Thanks Ashleigh! Glad we could help you again. Jonnie

Rated 5 out of 5 stars

The guys at Stirling Mortgage Shop have…

The guys at Stirling Mortgage Shop have been brilliant with me can’t recommend them highly enough.

8 April 2026
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Reply from Stirling Mortgage Shop

Cheers Brian, thanks for sharug your feedback and for working with again on your mortgage. Jonnie

Rated 5 out of 5 stars

Thanks Jonnie!

Jonnie made the whole experience very easy and quite enjoyable too.

13 November 2025
Unprompted review
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Reply from Stirling Mortgage Shop

Great to hear, Joseph! Thanks for choosing Stirling Mortgage Shop, Jonnie.

Rated 5 out of 5 stars

Great service

The process was so easy and no stress at all. Advice was given clearly but yet no obligation to pick one option over another, that was left to us.

8 April 2026
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Reply from Stirling Mortgage Shop

Thanks Tommy, delighted to hear you are happy with our work!

Rated 5 out of 5 stars

Great service and advice

I have always had great service from the Stirling Mortage Shop.
Jonnie helped when I first took out a mortgage and kept this clear while securing a good deal that matched my needs. This has continued any time my rate needs renewed and has continued to give great adivce. I would highly recommend their services.

8 April 2026
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Reply from Stirling Mortgage Shop

Thanks for this David, delighted that you are happy with our service. Cheers Jonnie

Rated 5 out of 5 stars

Once again Jonnie and the team were…

Once again Jonnie and the team were amazing. This is the 3rd or 4th time we've used them and every time they've gone above and beyond. We would highly recommend, as they've saved us thousands over the past 4 years.

8 April 2026
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Reply from Stirling Mortgage Shop

Great to hear Chris, thanks for working with us again! Jonnie

Rated 5 out of 5 stars

Great service

Sorted my last two fixed term mortgages with no issues.

Discussed all options and provided the best advice both times.

Highly recommended.

8 April 2026
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Thanks Tim! Glad we could help you out again. Jonnie

Rated 5 out of 5 stars

Contacted Stirling Mortgage Shop for advice re remortgaging

Contacted Stirling Mortgage Shop for advice regarding remortgaging.
Very professional service throughout. Options very well explained. Seemed very knowledgeable in the field. All information and advice provided very quickly and mortgage arranged with minimum of fuss. Continued to advise throughout the process and able to answer questions and adapt application as required. Excellent guidance throughout and very approachable and down to earth advice.
Fees were explained at the outset and no hidden costs. Very reasonable brokerage fees.
Happy to recommend this company.

8 April 2026
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Reply from Stirling Mortgage Shop

Thanks Fraser, we are really pleased to hear you are happy with our service. Cheers, Jonnie

Rated 5 out of 5 stars

Jonathan ensured he explained…

Jonathan ensured he explained everything clearly and was always available to answer any queries we had.

10 March 2026
Unprompted review
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Thanks for you review, it is very much appreciated! Stirling Mortgage Shop

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