Stirling Mortgage Shop Reviews 

772
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 217 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff provides extremely helpful guidance, making complex financial processes remarkably easy to understand from start to finish. Consumers note that advisors are exceptionally professional, approachable, and always ready to answer any questions along the way. People deeply appreciate the transparent communication regarding fees and rates, ensuring a completely smooth and stress-free process. Reviewers also point out that the team consistently secures great mortgage deals tailored carefully to individual needs. Many customers express long-term loyalty by returning for repeated service and eagerly recommending the business to friends.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that the entire mortgage process is handled... See more

Staff

Users describe complete satisfaction with the staff, consistently praising advisors for being exceptionally... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting fast responses and expert advice... See more

User experience

Consumers find user experience to be marked by high satisfaction and professional support. Reviewers... See more

Price

Customers consistently note satisfaction with pricing, trusting the team to secure the best possible rates... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent advisors, fast responses/friendly and not pushy. Would highly recommend. After my mortgage advice I got passed onto another colleague as my house and contents insurance was due and saved £££... See more

Rated 5 out of 5 stars

I have secured my mortgage (Jan '24) and remortgage (Jul '26) with Jonnie. Jonnie and Ritchie are both very knowledgeable in the house buying game and offer the best advice. Jonnie walked me th... See more

Company replied

Rated 5 out of 5 stars

Jonnie from Stirling Mortgage Shop was very helpful- quick off the mark to get started with our mortgage, with lots of good advice and happy to answer any questions. Was recommended by a family member... See more

Company replied

Rated 5 out of 5 stars

Ricky was a tremendous help throughout both arranging our first mortgage and then remortgaging some years after. The process was unfamiliar to us which at first proved daunting, but Ricky’s patienc... See more

Company replied


Company details

  1. Mortgage Broker
  2. Home Insurance Agency
  3. Life Insurance Agency

Written by the company

As your local mortgage adviser, we are uniquely placed to find exactly the right mortgage for you with access to a comprehensive range of mortgages from across the market. Stirling Mortgage Shop has been established since 1994 and our advisers have a wealth of experiences. We are committed to providing you with the best possible service and we embrace the ethos of Treating Customers Fairly in our business. It is good for you and it is good for our business. If we treat you well you are more likely to recommend us to friends and family! YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE. Stirling Mortgage Shop is a trade name of Alexander Associates (Scotland) Limited which is an appointed representative of The Openwork Partnership, a trading style of Openwork Limited which is authorised and regulated by the Financial Conduct Authority. Stirling Mortgage Shop is a trade name of Alexanders Associates (Scotland) Ltd, which is an appointed representative of The Openwork Partnership, a trading style of Openwork Limited which is authorised and regulated by the Financial Conduct Authority Approved by The Openwork Partnership on 20/02/2023


Contact info

5.0

Excellent

TrustScore 5 out of 5

772 reviews

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5.0

All reviews

(772)

217 reviews in the last 12 months

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Rated 5 out of 5 stars

First Class

We are always very happy with the job Ricky does for us. He is always very frank, helpful and to the point, which is something I truly value You always know where you are, what is going on and what needs done, there is no ambiguity. I`ve happily recommended him to family and friends and will continue to do so

3 March 2026
Unprompted review
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Thanks for sharing James, Ricky

Rated 5 out of 5 stars

Excellent advice and service

Ricky and team always strive to find the best deal on the market. Our house is a particularly difficult one to find a good deal, but the team at Stirling keep on delivering the best on the market.

6 April 2026
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

THanks Darram, we appreciate you working with us again. Stirling Mortgage Shop

Rated 5 out of 5 stars

Ricky was such a great help with our…

Ricky was such a great help with our mortgage, he had no nonsense advice and gave us all the options available to us. We were tight on time and he made sure he prioritised us so it was all completed in time. He was great at keeping me sane when I asked daft questions and got myself in a tizzy. Down to earth and friendly.

20 April 2026
Unprompted review
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Very kind of your to share Michelle, thanks for the feedback. Ricky

Rated 5 out of 5 stars

Renewing or first time

From getting my first mortgage sorted to renewing it, each step was seamless.
Very accommodating and wouldn't go anywhere else.

5 April 2026
Unprompted review
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Cheers Craig, thanks for working with us again. Stirling Mortgage Shop

Rated 5 out of 5 stars

Stirling Mortgage Shop

Ricky from the Stirling Mortgage Shop has kept me right with timings, available deals and options whenever I’ve moved house or had to renew my mortgage over the last 12 years. He makes everything clear and gives an honest of which deal would suit us at the time we need it. I’d recommend Ricky and his team to anyone who wants a long term broker partnership.

11 July 2026
Unprompted review
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Thanks for sharing. We appreciate your repeated custom! Stirling Mortgage shop

Rated 5 out of 5 stars

I’ve had a fantastic experience working…

I’ve had a fantastic experience working with Jonny Sharp at Stirling Mortgage Shop. From the outset, Jonny was knowledgeable, responsive, and genuinely committed to finding the right solution. He took the time to clearly explain options, ensuring everything was transparent and easy to understand throughout the process.
What really sets Jonny apart is his proactive approach and attention to detail—nothing felt rushed, and I always felt confident that everything was being handled efficiently and professionally. I wouldn’t hesitate to recommend Jonny to anyone looking for expert mortgage advice and a first-class service.

5 June 2026
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Wow, thanks! Great to work with you again, and we appreciate you sharing your experience. Jonnie

Rated 5 out of 5 stars

Highly Recommend

Great service, excellent communications throughout, would highly recommend Stirling Mortgage Shop.

5 June 2026
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Cheers John, appreciate your kind words, thanks for sharing. Jonnie

Rated 5 out of 5 stars

Mortgage

Another smooth and easy renewal process facilitated by Ricky and his staff, so helpful and he explained everything in easy to understand terms, thoroughly recommend using Stirling Mortgage for all mortgage requirements

31 March 2026
Unprompted review
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Thanks Craig, glad to hear you are happy with Ricky's service. Stirling Mortgages Shop

Rated 5 out of 5 stars

Jonathan was so helpful through every…

Jonathan was so helpful through every stage of the mortgage discussions and final decision - such a smooth and friendly service!

5 June 2026
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Thanks for this Stuart - good to work with you both again. Cheers Jonnie

Rated 5 out of 5 stars

Excellent Company

Stirling Mortgage Shop found me the ideal mortgage solution. The process was painless from start to finish, I was kept well informed all the way through. I would not hesitate in recommending Stirling Mortgage Shop to anyone needing a mortgage.

1 May 2026
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Thanks Caroline, we realy appreciate you sharing your feedback. Jonnie

Rated 5 out of 5 stars

Expert Advice and Friendly Service

Highly recommend Stirling Mortgage Shop. Jonnie, Ritchie, and the team provide expert advice alongside fantastic, friendly customer service. This is my second time using them, and I wouldn't hesitate to return in the future.

5 June 2026
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Thankyou for sharing Thomas, glad we could help you review your mortgage deal and that you are happy with our service. Jonnie

Rated 5 out of 5 stars

Helpful and Constructive for a first…

Helpful and Constructive for a first time buyer. Very professional throughout. Great communication throughout. Would highly recommend.

30 April 2026
Unprompted review
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Thanks, Iain. Great of you to share and we are really pleased you are happy with our service.
Cheers
Jonnie

Rated 5 out of 5 stars

5 Stars, Highly recommend

Brilliant from start to finish. As first time buyers what we thought would be an extremely stressful experience was made simple. Carol-Anne (An absolute gem) answered all of our questions and gave excellent educated advice, making us feel confident about our decisions. She walked us through the process making sure we understood fully and took care of everything from getting our mortgage to putting us on to a good solicitor and insurance advisor. Everyone we spoke with was extremely nice and incredibly focused on delivering the best for us. I won't be going anywhere else for mortgage advice.

1 May 2026
Unprompted review
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Wow thaks Joe, Carol-anne and the whole team are delighted to receive your feedback, and we do appreciate you sharing it. We wish you all the best in your first home! Stirling Mortgage Shop

Rated 5 out of 5 stars

Great service

Great service. Would highly recommend.

27 April 2026
Stirling Mortgage Shop logo

Reply from Stirling Mortgage Shop

Thanks for sharung Colin, deligjhted that you are happy with the service. Jonnie

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