Stevenson Memorials Reviews 

346
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and team members for being exceptionally helpful, professional, and deeply compassionate when dealing with sensitive family matters. Reviewers truly appreciate the clear guidance, personalized attention, and expert advice provided throughout the entire memorial selection process. Consumers also note that the finished headstones, inscriptions, and overall restoration work are completed to a remarkably high and polished standard. People are consistently impressed by how quickly the memorial projects are finished, often exceeding original expectations for scheduling and delivery times. Many individuals highlight the smooth communication channels, making every single interaction remarkably easy from start to finish.

What people talk about most

Service

Reviewers highlight positive aspects of service, describing it as professional, efficient, and extremely... See more

Staff

Reviewers mention positive feedback about staff, highlighting them as professional, helpful, and efficient.... See more

Product

Users describe positive interactions with product, expressing immense satisfaction with the quality and... See more

Quality

Customers consistently note positive experiences with quality, highlighting superb products and high... See more

Customer service

Customers had positive experiences with customer service, highlighting extreme helpfulness, good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spoke to Daniel to order my late brother's inscription on the BRFC centenary tower at Ewood Park. This was sorted within 3 days and looks great. Stevensons also made my other late brother's plaque a c... See more

Rated 5 out of 5 stars

The service we received from Stephenson Memorials was excellent. We dealt with Rhys for the most part and he was very helpful and professional in all the dealings we had with him. He kept us updated... See more

Rated 5 out of 5 stars

Many thanks to Stevenson Memorials for the great job they have done repainting the flowers (daffodils) on my mum’s headstone. They had worn away over the years but they are now back in their full glor... See more

Rated 5 out of 5 stars

We have used this firm three times over the last few years. Including a headstone, tree plaque and a bench. We have found them trustworthy, helpful and happy to offer suggestions how best to get the d... See more


Company details

  1. Stonemason

Written by the company

Stevenson Memorials is proud to be a sixth generation family business, passed down through the years directly from father to son. Founded in 1883, we retain the same philosophy and principles today that Thomas Stevenson held close to his heart when he first set up the business. Craftsmanship, heritage and tradition are our watchwords – the difference is that now we mix those with 21st Century innovation and style, ensuring our service offers the very best quality materials and standard of care that we know our customers expect. Serving customers throughout the Lancashire area, we operate from offices in Blackburn, where our workshop team is based – and Blackpool, where we opened a branch in 2009. Our Memorials range from modern styles to the more traditional and are suitable for both Cemeteries and Churchyards. We also feature Muslim Memorials and are specialists in Islamic script; especially from the Koran. We also have a very special range of Baby & Child Memorials to remember the little ones in our lives. Jewish Memorials are the most recent addition to our specialists memorials. We are proud to be at the forefront of new ideas and techniques within the industry, some of which you will read about on this website. We regularly attend industry events at home and overseas in order to stay ahead of trends and are always looking for ways of improving the level of service we offer our customers. We are members of the British Register of Accredited Memorials Masons (BRAMM) which means we meet very strict standards of service. We take pride in the fact that generations of Lancashire families have chosen Brent Stevenson Memorials and wish to be seen as a trusted friend to those who require a lasting memorial for their loved ones.


Contact info

5.0

Excellent

TrustScore 5 out of 5

346 reviews

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5.0

All reviews

(346)

57 reviews in the last 12 months

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Rated 5 out of 5 stars

EXCELLENT CRAFTSMANSHIP.

This company can only be described as excellent. The kerbside memorial they did for my parents grave in Ghyll cemetery really is superb, everything from start to finish went without a worry to me and they did it in time for mother's day. I started my initial enquiries at the Blackpool showroom and the lady there is so nice I immediately commissioned them to do the work and so glad that I did. Thank you for the excellent work that you did it brought me to tears when I went to see it finished yesterday. Thanks guys I cannot recommend you enough.

1 March 2024
Unprompted review
Rated 5 out of 5 stars

Stevenson Memorials

Stevenson Memorials have just finished a final addition to a family gravestone that we first commissioned from them in 2006. Throughout everything they have been efficient, professional, approachable and helpful. They have produced a beautiful finished family memorial for us and we are very happy with all aspects of their service. We would recommend them to anyone and would like to thank everyone at the Blackburn office.

29 January 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful

The staff are very helpful and friendly keep you updated the work is second to none I would recommend there business to anyone thank you again from all the family

16 January 2024
Unprompted review
Rated 5 out of 5 stars

Simples!

Very easy to do business with and very quick too. They did a fantastic job and we are all very pleased.

8 January 2024
Unprompted review
Rated 5 out of 5 stars

I have just used Stevenson Memorials to…reface a granite wedge

I have just used Stevenson Memorials to reface a granite wedge to include my Mum's name alongside my Dad's. They were very efficient and professional, sending artwork prior to the work being completed and a photo when the block was in position at the cemetery. All round an excellent experience at what has been a difficult and sad time.

11 January 2024
Unprompted review
Rated 5 out of 5 stars

Professional, exceptional service

We placed our trust in Stephensons Blackburn and they have done us proud providing exceptional service. We lost our Son in tragic circumstances; he was only 30 years of age. They fulfilled our wishes with three beautiful wedges set in Blackburn Rovers Memorial Garden, two are for future use. We thank you from the bottom of our broken hearts. Our Family and extended Rovers Family now have a special place to visit and remember Matthew💔💙🤍

6 December 2023
Unprompted review
Rated 5 out of 5 stars

New stone on old grave

My family and i would just like to thank the Stevenson family for helping us to arrange a new headstone on an old grave.We found the process very easy with the help of there staff on Blackpool site, the finished product looks fantstic all in black with white lettering .Now the younger part of the family are finally having a place to pay there respects and lay down a few flowers thanks again R A BLACKBURN

8 November 2023
Unprompted review
Rated 5 out of 5 stars

I've used Stevenson memorials twice now…

I've used Stevenson memorials twice now for both my parents and even in the circumstances they are an absolute pleasure to deal with so easy and absolutely professional in every way nothing too much trouble fantastic communication... Can't go without mentioning the lovely dog in the showroom ( who's name I forget )

25 September 2023
Unprompted review
Rated 5 out of 5 stars

Six out of Five Stars

It may be a cliche to say a company deserves a 6 out of 5 ‘stars’ but in the case of Stevenson’s it is true and well earned.

Greg Wharf, the sales person was most supportive, tactful, professional and deeply knowledgeable. His constructive suggestions for improvements to the family’s thoughts and wishes were made in the most sensitive and tactful manner and, as we wished to try and complete things in time for mum’s interment, he not only acted quickly but set realistic expectations around delivery. Expectations that the installation team managed to exceed.

On seeing the memorial in-situ it is clear that the quality and finish of their work is entirely beyond reproach and as much as it may not seem appropriate to mention cost at such a difficult time, it is still an important consideration and Stevenson’s represented markedly better value than the other monumental masons spoken to.

Absolutely a 100% recommendation

3 November 2023
Unprompted review
Rated 5 out of 5 stars

Was a very difficult time going to…

Was a very difficult time going to choose my beloved husbands headstone but these was great. Thank you for the everything you have done for us as a family.
Very friendly staff & go out the their way to help you. Keep you updated on everything what’s going on. Massive thank you to the lads who stayed & work on my husband husband to get it fitted in time for his birthday 100% recommend these guys what a great job they have done for us.

6 October 2023
Unprompted review
Rated 5 out of 5 stars

Original headstone,blue granite

A great thanks to stevensons memorial. They were professional throughout my grief journey from discussions in the memorial shop in Blackburn to my husbands headstone being erected yesterday. It's perfect , a lovely piece of work. Thank-you stevensons jackie peet

1 September 2023
Unprompted review
Rated 5 out of 5 stars

Amazing company

Stevensons Memorials have done me proud with the finished headstone, it’s perfect. They made the whole process so easy and kept me informed throughout. They sent me pictures of what it would look like before I placed my order. They were accommodating when I kept changing my mind with the wording and design. Buying such an item is a challenging thing to do but they were empathetic of this. I would 100% recommend this business to anyone (and I rarely say that). THANK YOU from the bottom of my heart.

21 July 2023
Unprompted review
Rated 5 out of 5 stars

Great experience, quality work

Great customer service from Stevenson Memorials. They sent drafts of the headstone and completed the work ahead of time - thoughtfully timing the placement of the headstone on my dad's anniversary, which I thought was lovely and extremely thoughtful of them. Quality work which looks lovely. Really pleased with how it turned out, highly recommend.

23 June 2023
Unprompted review

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