Steven Brown Art Reviews 

Sadly, from being an amazing company, now just create stress
3 x items “lost” by courier which they have been investigating since November
Large suutcase the lock failed straight away, I now can’t open it
Small claims court here I come, can’t afford to lose over £300!

My canvas arrived yesterday and amazingly in one piece. This is the third order we have placed with Steven Brown but something has seriously gone wrong in recent times for this organisation. Sadly, so long as they continue to use yodel we will not be placing any further orders and will be warning anyone that asks about our prints about the likely headache and delays they will face.

Our print went out for delivery on Wednesday, no attempt to deliver. Out for delivery on Thursday, no attempt to deliver, out for delivery on Friday, no attempt to deliver, out for delivery yesterday, arrived at 23:16. What courier in their right mind delivers until almost midnight?

Worse still he just left it on our doorstep and walked off despite the house being in darkness as we were all asleep. In the tracking app all the options for delivery to neighbours, safe place, collection point extra were not allowed meaning I had to wait in each day hoping when it said it was out for delivery, it would actually get delivered. Somehow though it’s ok for him to make customers watch on the map as he drives around for 4 days, covering lots of streets around my city and not until the 4th day of driving around did he decide to try and deliver it but instead of ensuring we are home at 23:16 he just left it in full view of the street and walked off.

We love this art and will continue to enjoy each but something has seriously gone wrong when compared to the last two orders we placed a few years back. So frustrating in not being able to contact them by phone due to not enough agents then being hung up on by an automated message or the courier and instead dealing with Yodels chat system only to go around in circles with agents lies by “it’s been escalated” or “it will definitely arrive today” or having to email Steven Brown and get no reply.

This will however be the last order we place and will be advising others to think twice before placing and order with this company.

I used to feel sorry for Steve Brown, I thought his site must have been hacked. It appears that may not have been the case - instead he has sold out to a company that believes in aggressive marketing. I am thoroughly sick of receiving offers for stuff I don't want and they completely ignore the 'unsubscribe' option. AVOID.

My clock is one of 6 pieces purchased.

However, when it stopped working after a few minutes I was gutted and I thought it was faulty. IT WASN'T.

It seems that delivery can sometimes push the clock hands down so they end up getting caught on one another but not in an initially noticeable way.

By lifting them up a fraction, gently at the top and bottom. The problem resolves.

So glad I sussed it out as loved my clock and even though I was offered a replacement I lifted the clock hands up a fraction so the ends don't catch and now it works.

You might need a few attempts but I'm v.happy with clock now the problem has been resolved.

Ordered a month ago and still haven't had any message saying it has been shipped and hasnt arrived. Not impressed with the service received

This company is a joke. Shocking quality products being sent out at high cost. The coasters had no cork backing and cut to a wrong size and if you read out reviews they accurately reflect this shoddy company who appear to be based in Ilkeston and not Scotland. To anyone else being scammed by this company please use credit card charge back to claim your money back from these jokers. They look to have good reviews on Facebook because they delete and block anything negative. UTILISE CREDIT CARD CHARGEBACK to claim back. If you don't know how to do it please Google it. Don't let them get away with scamming you out of money for dreadful products.

Was reluctant to order from them after reading all the reviews, but will say I was pleasantly surprised.
Had a few things I wanted as Christmas gifts but decided to buy something small (calender) just to test it out. Was dispatched within a couple of days and delivered within a week.
Decided to order some more items (a couple of wooden prints) expecting it to take longer (closer to Christmas and I believe the art is made to order). Was dispatched within a week. Unfortunately the courier misplaced the item which led to a week's delay (not the companies fault). Contacted their customer services twice for this second order and on both occasions got a helpful reply within 24 hours. When I finally got the second item it was very well packaged and protected and was as described. Happy I took the chance given the reviews I had read.

I have purchased multiple items from this company but it has now gone completely down hill. The latest placemats were all different sizes and nowhere near the quality of my earlier ones. I have spoken to customer services on numerous occasions to try and resolve and to be honest they just don’t care. I won’t be ordering anything more from them.

Would not use them again. Delivery was overdue, product was damaged. Tried to call customer services several times and at best was kept hanging on usually there was no response whatsoever. Emailed them but again no response whatsoever. Tried to send product back and asked for a returns code, no response.
Saw other reviews and decided I had to keep the products otherwise I would lose circa £80 because no refund would be forthcoming.
DO NOT DEAL WITH THIS COMPANY.

I have ordered from Steven Brown in the past with no problems. I made a gift purchase in October and it was due to be delivered between end October and start November. I chased when it didn't arrive and got and automated email to look out for tracking. This has never arrived - each time you email they take 3-4 business days to reply and do not try to call as the line is mostly busy and if you do get through you are on hold for over 25 minutes before you are disconnected. It's a shame that the fun products cannot be backed up with good customer service - this appears to be the root of everyone's problems with this company.

Still waiting for an answer as to where 2 canvases are that I purchased. Hopefully they turn up

Poor quality
Looks like something you win at the fair
Overpriced by a considerable margin

Wrong picture sent, notified them & told to take pictures of the item. Since then no response to emails or phone calls.
Returned item today (24th) at my own expense, which for their mistake, is totally wrong in my opinion.
Lets see if I get my money back!?
Will not order from again.

Bought black n white Angus mcoo the noo throw amazing quality and comfy - so bought betty McCoy throw, assuming it would be the same! However the quality is terrible - very thin and not really a throw more a micro fibre cloth feel to it so disappointed with it but if I send it back they charge which is ridiculous but I kinda think I will it’s so poor quality I can’t even describe the difference!

Still waiting for a response to my email 2 weeks after sending as I want to return a faulty chopping board. Nobody answers the phones either .. very very poor customer service

Artwork and products are wonderful, no doubt about that, but customer service is non-existent.
Tried to buy a 40x40 canvas and the system told me I would get free shipping - but charged me £10.99. I called to query this and the customer service line hangs up on you after saying no agents currently available. So I emailed - 5 days later still waiting for a reply.
The canvas was a present so in the end I went ahead with the purchase anyway and paid the shipping charges, but not happy bunny. It had better get here in perfect condition other wise I will be back on to change my review.

Lovely items and when I had an issue with an order it was resolved very quickly, my only issue is when you have a discount code and spend over a certain amount they take the free postage away which is very unfair.