We visited sterling home 3 or 4 times to look at suites. We did really love the 3 seater chesterfields. It was a lovely assistant called Amy Ireland that looked after us each visit. She’s a credit t... See more
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I visited Sterling Home today, I hadn’t been in a while and when I walked in was a bit confused as to where I was going..then out of the blue appeared Elaine whom I can only describe as the most frie... See more
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Sales assistant was friendly and took time to talk and show us our options. We didn't feel hurried or pressured which was good. We are looking forward to our order in December. A good experience all r... See more
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Conor was incredibly helpful. Buying a mattress is more complex than you might think. His straightforward explanations allowed us to browse the options and not feel pushed into a sale. I’m looking for... See more
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Company details
- Furniture Store
- also in
- Bedroom Furniture Store
- Flooring Store
- Home Goods Store
- Living Room Furniture Store
- Mattress Store
Written by the company
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Contact info
76 Moss Road, FK13 6NS, Tillicoultry, Scotland, United Kingdom
- 01259 750655
4.7
Excellent
965 reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Donna was a most charming and competent…
Donna was a most charming and competent Sales Person. Knowledgeable and pleasant. Placed a substantial order, Donna made it easy and could not have been more helpful. Lovely Lady to deal with.
30 March 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Jane,
Thank you so much for your lovely feedback.
We’re delighted to hear how helpful, knowledgeable, and welcoming Donna was, and that she made placing your order such a smooth and enjoyable experience.
Your kind comments will be passed on to her and the team – she’ll be thrilled to hear them.
We really appreciate you choosing Sterling Home Tillicoultry and hope to see you again soon.
Kind Regards
The Sterling Home Team
Great customer service from Bryan
Great customer service from Brian , Very helpful and friendly, no pressure , did not feel I was wasting his time when I had to go home and measure the space for garden furniture and ,remembered me and what I had looked at when I came back . Thank you Brian for your patience .
26 April 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Martha,
Thank you very much for taking the time to leave this lovely feedback.
We’re delighted to hear about your positive experience with Brian.
Providing friendly, pressure‑free service is something we really value, and it’s great to know Brian made you feel comfortable and remembered your needs when you returned. We’ll be sure to pass on your kind words to him – we know he’ll really appreciate them.
Thank you again for your custom, and we look forward to welcoming you back soon.
Kind Regards
The Sterling Home Team
Conor Ross who served me was most…
Conor Ross who served me was most helpful and very patient.
He went through every table in the showroom explaining colours and styles available to me .
Excellent customer service.
21 April 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Sandra,
Thank you for taking the time to share your feedback.
We’re delighted to hear that Conor looked after you so well and that he took the time to explain the different tables., his patience and helpful approach are exactly the standards we aim to deliver.
Your kind comments will be passed on to Conor.
Thank you again for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
The largest store of it's kind UK wide.
We travel for 1hr 45mins to come to Sterling home Tillicoultry. We are never disappointed. The staff, the cleaners, the cafe are so happy, pleasent and welcoming every time we visit. The service is second to none. Amy Ireland went over and above to help us while purchasing 4 chairs. We also purchased plants a reed defuser, cards and a wooden spoon. We came home delighted with our day at Sterling Home. One big family x
Many thanks
Jane Cran
20 April 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Jane,
Thank you so much for this truly lovely feedback.
It means the world to us that you travel such a distance to visit Sterling Home Tillicoultry and that you’re never disappointed when you do. We’re delighted to hear that the whole team – including our store staff, cleaners and café team – make you feel so welcome each time. creating a happy, friendly environment really is at the heart of what we do.
A huge thank you as well for recognising Amy. She’ll be absolutely delighted to know she made such a positive difference while helping you choose your chairs. We’re also so pleased you enjoyed browsing our home accessories and plants and went home feeling happy after your visit.
We truly appreciate your loyalty and kind words. Sterling Home really is one big family, and we can’t wait to welcome you back again soon.
Kind Regards
The Sterling Home Team
After 8 reviews of the problems with…
After 8 reviews of the problems with the 2 suites and to be told a 4000 pound suite after the years warranty is out you have no help and remaining with the payments. Where has customer service went.The phone calls were no help.
Done this and this has failed 4000 pounds downs the drain
We have previously responded to your concerns and provided all the information we are able to via this platform. As such, this will be the final response we can provide on Trustpilot
Thank you for that reply other customers I hope will see your 5 star reply
18 March 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Dear John
Thank you again for sharing your feedback.
We have previously responded to your concerns and provided all the information we are able to via this platform. As such, this will be the final response we can provide on Trustpilot.
If you require any further clarification, please continue any correspondence through our official customer service channels.
Kind Regards
The Sterling Home Team
Lewis was pleasant
Lewis was pleasant , engaging and very helpful. Even helped us out to load up the car. A young gentleman and a credit.
19 April 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Campbell,
Thank you very much for taking the time to share your feedback.
We’re delighted to hear about your positive experience with Lewis and will be sure to pass on your kind comments to him. He’ll be thrilled to know his helpfulness and manners made such a good impression.
We really appreciate you letting us know and look forward to welcoming you again.
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Excellent service
The delivery service was excellent, the two guys arrived exactly as planned and built and removed all packaging without fuss and very professionally.
23 February 2026
Reply from Sterling Home - Tillicoultry
Hi William,
Thank you very much for your kind feedback.
We’re delighted to hear that the delivery team arrived as planned and provided a professional, hassle‑free service. I’ll be sure to pass your comments on to the team—they’ll really appreciate it.
We hope you enjoy your purchase and look forward to assisting you again in the future.
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
We recently purchased a new Hypnos Bed…
We recently purchased a new Hypnos Bed from Tlillicoutry store. Service was excellent Gordon was brilliant.
Delivery was quick and efficient guys were really respectful.
The bed looks fabulous in situ and is of great quality super comfortable
4 April 2026
Reply from Sterling Home - Tillicoultry
Hi Barbara,
Thank you very much for taking the time to leave such lovely feedback.
We’re delighted to hear that you’re so pleased with your new Hypnos bed and that it looks fabulous in your home.
We’ll be sure to pass on your kind words to Gordon, who will be thrilled to hear he made such a positive impression. It’s also great to know the delivery team provided quick, efficient, and respectful service.
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Good in-store sales and advice service
I recently ordered a new recliner sofa and two swivel chairs from Sterling's leather furniture department in Tillicoultry. The sales adviser, Michael Neish, was very helpful and knowledgeable, and took time to provide a friendly but thorough service which made the selection process reassuring. Other staff at the giftware till were also pleasant and helpful. Very good in-store service all round. Hoping the delivery will go smoothly.
11 April 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Fiona
Thank you very much for taking the time to share your lovely feedback.
We’re delighted to hear that you had such a positive experience in our Tillicoultry store and that Michael Neish was able to support you so well when choosing your recliner sofa and swivel chairs. We’ll be sure to pass on your kind comments to him, as well as to the team at the giftware till, they’ll really appreciate the recognition.
Providing friendly, knowledgeable and reassuring service is something we strive for, so it’s wonderful to know this was reflected during your visit. We very much hope your delivery goes smoothly, we are sure that it will, and that you enjoy your new furniture for many years to come.
Kind Regards
the Sterling Home Team
Thank you again for choosing Sterling Furniture — we look forward to welcoming you back in the future.
How a sales person should behave
Not in your face selling technique,(which would only make me shop elsewhere!)
Answered all questions, demonstrated the functions of the chairs. Quiet, pleasant sales person, who obviously knew her product.
14 April 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Dear Alexander
Thank you very much for taking the time to leave such a thoughtful review.
We’re really pleased to hear that you appreciated our relaxed, no‑pressure approach and that all your questions were answered clearly. It’s great to know the chair demonstrations were helpful and that our team member’s product knowledge made a positive impression. We’ll be sure to pass on your kind comments. We hope you continue to enjoy your chair and look forward to welcoming you again in the future.
Kind Regards
The Sterling Home Team
Just amazing service …
We had the pleasure of visiting your branch in Tillicoultry on Sunday 12th. Wanting to buy bedroom furniture at the department we were greeted by Gordon with a genuine smile and hello. He assisted us in choosing the furniture and we quickly settled on a range. Unfortunately there was a technical issue finalising the transaction but without any fuss Gordon got assistance from Michael who quickly came up with a solution and helped complete the transaction- Michael throughout was friendly chatty and absolutely engaging- I cannot praise them highly enough- thank you to both
12 April 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Duncan
Thank you very much for taking the time to share such a kind and detailed review following your visit to our Tillicoultry branch.
We are delighted to hear that Gordon made you feel so welcome and supported in choosing your bedroom furniture. While we are sorry to hear there was a technical issue during your purchase, we’re pleased that Gordon and Michael were able to resolve this quickly and ensure everything was completed smoothly.
Your praise for both Gordon and Michael’s friendly, engaging, and professional service will be passed on to them and the wider team, they will be delighted to know their efforts made such a positive impression.
Thank you again for your lovely feedback. We look forward to welcoming you back in the future.
Kind Regards
The Sterling Home Team
Reply from Sterling Home - Tillicoultry
Hi Cris
Thank you for taking the time to leave this feedback.
We’re really pleased to hear that Ross was knowledgeable and helpful. I’ll be sure to pass your kind comments on to him.
If we can assist you with anything else in the future, please don’t hesitate to get in touch.
Kind Regards
The Sterling Home Team
Excellent customer service.
We recently visited Sterling Home to view 3 piece suites. With huge amounts of options on display in very spacious surroundings, it was easy to find what we were looking for.
Particular credit to the customer service assistant who was so pleasant, helpful & informative.
Overall a very pleasant experience, & we also enjoyed the excellent cafe.
24 February 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Helena,
Thank you very much for taking the time to share your feedback with us.
We’re delighted to hear that you enjoyed browsing our wide range of furniture and found our showroom layout helpful.
Your kind words about Margaret are especially appreciated and will be passed on to the her. We’re also pleased you enjoyed a visit to our café.
Thank you for choosing Sterling Home Tillicoultry —we look forward to welcoming you back again soon.
Kind Regards
The Sterling Home Team
Finlay Barrow was very attentive to us.
Finlay Barrow was very attentive to us.
Asking all the lead questions in a polite manner. He answered all our questions and displayed the extensions to the tables we were interested in.
Well presented young man who made the purchase of our table very simple.
Thank you Finlay
12 April 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Dear Lizzie
Thank you very much for taking the time to share your lovely feedback.
We’re delighted to hear that Finlay looked after you so well and made the process of choosing your table clear and straightforward. Your comments about his attentiveness, professionalism, and product knowledge will be shared with him, he’ll be thrilled to hear them.
Thank you again for choosing us. We hope you enjoy your new table for many years to come.
Kind Regards
The Sterling home Team
Incredible variety of furniture available in store and first class customer assistance
Cannot fault the high level of knowledge of staff members Margaret and Gordon.
They were welcoming, helpful and respectful towards us.
We ordered a fitted wardrobe, bedside cabinets, a sofa and a side table and the selection available was vast.
We also enjoyed lunch in the cafe.
If you are looking for any item of furniture I highly recommend a visit to Sterling Home Furniture.
12 April 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Emma
Thank you very much for taking the time to leave such a kind and detailed review.
We’re delighted to hear about your positive experience and that Margaret and Gordon were able to support you with their knowledge and friendly service.
It’s also lovely to know you enjoyed the wide selection of furniture in our Tillicoultry store and found exactly what you were looking for.
We’re especially pleased that you took the time to enjoy our café during your visit – it’s always great to hear it added to your overall experience.
Thank you again for your recommendation and for choosing Sterling Home. We look forward to welcoming you back in the future!
Kind Regards
The Sterling Home Team
Reply from Sterling Home - Tillicoultry
Hi
Thank you for taking the time to leave a review.
We’re very pleased to hear that our sales assistant provided friendly and knowledgeable service.
Your feedback is greatly appreciated.
Kind Regards
The Sterling Home Team
Fin was very helpful and patience with…
Fin was very helpful and patience with us. Almost stole his tape measure, and he helped us move furniture.
9 April 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Russell,
Thank you so much for your lovely feedback.
We’re delighted to hear that Fin was helpful and patient, and that he went the extra mile to help you move furniture! We’ll be sure to pass on your kind words to him — and we’re glad the tape measure made it back safely too 😊
We hope to welcome you again soon.
Thank you for choosing Sterling Home Aberdeen
Great customer service
Great customer service and the lady called me back within 5 mins with an update
26 March 2026
Reply from Sterling Home - Tillicoultry
Hi Hannah,
Thank you for your kind feedback.
We’re really pleased to hear that you received a prompt call back from Anna and that our customer service met your expectations.
We will be sure to pass your comments on to the team.
Thank you for choosing Sterling Home Aberdeen.
Kind Regards
The Sterling Home Team
Very helpful staff within the store and…
Very helpful staff within the store and on the phone
24 March 2026
Reply from Sterling Home - Tillicoultry
Hi Sheila,
Thank you for your kind feedback.
We’re delighted to hear that our team was helpful both in person and over the phone. I’ll be sure to pass your comments on to the staff, as positive feedback like this is always appreciated.
Thank you for choosing Sterling Home Tillicoultry and we hope to see you again soon.
Kind Regards
The Sterling Home Team
I took my 89 year old mother for lunch…
I took my 89 year old mother for lunch in the store, we ordered 2 rolls in bacon and sausage, also 2 cups of tea. I asked if the rolls could be delivered with the tea, informed no problem. When the buzzer gadget went off the food ready I picked up the rolls on table, no tea. We soon discovered the butter applied heavily and bacon and sausage slightly warm. We scraped most of the butter off, I then went up to ask about our Tea! I was informed the needed evidence we had purchased 2 Cups of Tea. I went back to table and found the receipt, after close examination I was told I would need to Wait. I then asked if she would take the buzzer which was still going off. The staff member said no, I then had to lay it on the food pickup table. I then asked another member of staff about the Tea, she left and returned, heavily placing the tray on the table and marched off. My tea pot was leaking and produced a puddle on table. The Comical event was all captured on their CCTV. If they take the time to view this, they will see how Exactly as I said, this saga played out.
9 April 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Good Afternoon Jim,
Further to your feedback regarding our Mill Cafe, we would like to offer you a return visit, on us, by way of an apology. If you could ask for Eileen Mackay, who is the Mill Cafe manager.
Thank you again for your feedback and we hope you enjoy your return visit.
Kind Regards
The Sterling Home Team
Good Morning Jim,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and apologise for the inconvenience and frustration this caused, particularly during your visit with your mother.
We appreciate you bringing these matters to our attention. Please be assured that your comments have been passed on to the store management team for review so that the appropriate action can be taken and improvements made.
Thank you again for your feedback.
Kind Regards
The Sterling Home Team
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