Stephens Wilmot Solicitors Reviews 

358
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, professional, and prompt in answering any questions that arise. People note that the dedicated team keeps them well informed throughout the entire buying and selling process, ensuring a remarkably smooth, stress-free, and straightforward journey from start to finish. However, some customers also noted issues with communication delays, poor organization, and unexpected setbacks. Some reviewers were not happy with having to constantly chase for updates, receiving sparse replies, or experiencing exceptionally slow progress on their legal cases.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

Reviewers highlight positive aspects of service, noting that the team is professional, responsive, and makes... See more

Customer service

Clients share positive opinions on customer_service, noting that representatives are professional,... See more

Response time

Users describe positive interactions with response times, frequently highlighting swift and professional... See more

User experience

People report positive experiences with user_experience, highlighting a smooth and stress-free process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Emma and Elise at Stephen Wilmot was a dream to work with during our house sale. She was proactive, kept us in the loop, and answered us right away every time. Nothing slipped through the cracks — she... See more

Rated 5 out of 5 stars

The firm has been nothing short of excellent while we have been going though the process of purchasing my first home. Abigail has always answered any questions I have had in a quick and confident mann... See more

Company replied

Rated 5 out of 5 stars

An excellent service from start to finish . Made both the buying and selling process less stressful by keeping us up to date at each step. A truly professional service and a special thanks to our c... See more

Company replied

Rated 5 out of 5 stars

Emma and Elise are brilliant! We couldn’t have asked for an easier process with their support. As first time buyers, our journey was not straight forward on other properties but by finding Emma and El... See more

Company replied


Company details

  1. Legal Services

Written by the company

Stephens Wilmot Solicitors is a leading law firm based in South Wales. We are at the forefront of technological change in the marketplace helping to bring solicitors and clients together in a way that is fit for the 21st century. Our 'client first' mentality is at the heart of everything that we do. As a result we’ve created a service that makes the complicated seem simple and demystifies the legal process.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

358 reviews

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No recent history of asking for reviews

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Replied to 50% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(358)

93 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding Service

Cheryl Head at Stephens Wilmot Solicitors was very helpful and was happy to answer our queries. It was always possible to get hold of her and she always responded to e mails very quickly. It was a pleasure working with her and her assistant Tracy Blanchard. Highly recommend.

22 July 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Fantastic knowledge and extremely…

Fantastic knowledge and extremely responsive, while maintaining contact with regular updates throughout process. Highly recommend in future!

Thank you Emma & Elise

4 July 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Property sale

We have utilised the services of Emma and her team 3 times in the last few years following a recommendation from a friend. Our experience has been first class. Extremely helpful and proactive when answering our queries. Speed of response is superb. Wouldn’t go anywhere else

1 May 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 1 out of 5 stars

Incompetent solicitors

Everything took so long I was always chasing to get things done. It took approx 7 months until we got to complete. It was very stressful as I was a first time buyer on my own. To top it off I found out they had given me details of the wrong parking space for my flat.
I would never recommend this solicitor in the future. Never apologised Never picked up my calls. I could go on!

9 December 2024
Unprompted review
Rated 5 out of 5 stars

A Smooth, Supportive Experience Buying Our First Home

We’ve just completed the purchase of our first home, and we honestly couldn’t have asked for better support than what we received from Cheryl and Tracy at Stephens Wilmot Solicitors.

Having had a difficult experience in the past with a house we didn’t go ahead with, we were understandably cautious going into things this time. But from the very beginning, Cheryl and Tracy put us at ease. They built a great rapport with us, friendly, approachable, and always making us feel comfortable and heard. It felt like we had people truly on our side.

They were brilliant at keeping us informed every step of the way. Even when there were bumps in the road (as there always are!), they made everything feel manageable. Nothing was ever too much trouble, whenever we had questions or needed guidance, they were quick to respond with clear, reassuring advice.

We completely trusted them throughout and felt genuinely cared for. They’ve been nothing short of fantastic, and we feel incredibly lucky to have worked with them. Cheryl and Tracy are a real credit to Stephens Wilmot, and we wouldn’t hesitate to recommend them to anyone.

7 July 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Would definitely recommend conveyancer Cheryl Head

Would definitely recommend Stephens Wilmot solicitors for conveyancing. Particularly Cheryl Head and her assistant Tracy Blanchard.

Cheryl and Tracy were a great help to us when buying our first home. They were very professional and persistent in tackling the issues and resolving queries which were needed for our purchase to go ahead.

10/10

7 July 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Highly Recommend Stephens Wilmot Solicitors

Stephens Wilmot have made our moving into our first home a really easy process. With clear communication weekly we always knew where we stood. Cheryl Head in particular always responded quickly and clearly to any inquiries and dealt with a quicker completion and transaction date efficiently which helped us feel comfortable with our process. Would highly recommend both Stephens Wilmot Solicitors and Cheryl Head to anyone looking to purchase a new house.

4 July 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

I have had a very positive experience…

I have had a very positive experience with this company in regard to the conveyancing of the sale of my house The appointed solicitors proved to be efficient, professional given guidance and timely feedback throughout the process. They were courteous and helpful at every stage making the process smooth.

4 July 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Carla Lindsay was very personable and…

Carla Lindsay was very personable and professional, the transaction was very smooth. I would definitely recommend her. Thank you 😊

4 July 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

House purchase - got the job done !!

For our recent house purchase we used Emma Selfridge and Elise Evans.

Service was brilliant, they just got the job done, no messing about with sellers solicitors, kept us in the loop at all times and always replied to emails and telephone calls with any questions we had. Perfect.

20 June 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Solicitor Review…

Very good service from Stephens Wilmott-good communication, prompt responses and very efficient.

30 June 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Great communication

I have recently completed a house sale and purchase. The sale was particularly difficult but my solicitor (Aimee Wright) kept me informed of all progress and was very quick in responding to my many queries.

20 June 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Excellent service provided by Tracy and…

Excellent service provided by Tracy and Cheryl. Thank you so much for your professional support and superb communication throughout the conveyancing. Very much appreciated.

5 June 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Cannot recommend Emma & Elise enough

Cannot recommend Emma & Elise enough. As first time buyers, and completely unfamiliar with the house buying process, both Emma and Elise made us feel at total ease, offered support and guidance and most importantly, a peace of mind throughout it all. We are so grateful for all they did for us. We completed in less than 11 weeks!! We will be sure to use both Emma and Elise again in the future, and will recommend both to everyone looking for legal assistance. Thank you so much both, it really was a pleasure! We are officially one week in our new home and so grateful for you helping us get there. Georgia & Jerard

26 March 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Can't recommend enough!

Aimee handled the tricky sale of our flat (complex issues with freehold/ leasehold) whilst managing a quick purchase following some bad losing a few properties.

Would definitely use Stephens Wilmots service again in future.

Thanks again for helping us get over the line.

16 June 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

We used these solicitors to sell our…

We used these solicitors to sell our home and buy a bigger property, Elise and Emma were extremely helpful and offered clear advice.
They were always available to answer any questions rapidly and took alot of pressure off ourselves.
I would definitely reccomend their services to others

12 June 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

Carla Lindsey was excellent

Carla Lindsey was excellent, I definitely recommend her & will probably use her next time.

6 June 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

House purchasing made easy.

Aimee and Cerys were really great right from the start. They made sure I was kept informed of the progress, and explained everything as we went along.

4 June 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

First time buyer, first class solicitor!

As a first time buyer, it could have been a very daunting process. Cheryl was incredibly helpful and made the process seamless. Instructions were clear and responses were prompt. Couldn't have gone much smoother. I can't imagine that if I moved again, that it would be as clear cut as this experience has been. Would highly recommend!

30 May 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Rated 5 out of 5 stars

A professional service

Caroline was very professional and always had our best interests when reviewing information received from enquiries etc. She was also sufficiently agile to be able to speed up the process as and when required.

9 May 2025
Unprompted review
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Reply from Stephens Wilmot Solicitors

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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