Stephanie Macnab Estate Agents Reviews 255

TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

The process of buying and selling a property, made easy by dedicated staff ,who put you at ease through the entire experience, Excellent experience, from start to finish . With all the informatio... See more

Rated 5 out of 5 stars

We’ve worked with Stephanie McNabb twice in the past five years and couldn’t recommend her highly enough. Both sales went smoothly, and she supported us throughout with professionalism, clear communic... See more

Company replied

Rated 5 out of 5 stars

We couldn't have asked for a better experience with Steph and her incredible team. We used them to buy and sell. From the initial valuation, we were impressed by her professional approach and deep kn... See more

Company replied

Rated 5 out of 5 stars

Great experience for a first time buyer. Jessica in particular made me feel very comfortable and talked me through everything no matter how many times I asked questions. I felt very comfortable speaki... See more

Company details

  1. Real Estate Agency
  2. Chartered Surveyor

Written by the company

We started planning our business on the premise that we will be dealing with a wide range of clients, each with different aspirations, experience and needs. We needed to create a flexible agency capable of meeting those requirements, an agency that offered a professional yet friendly service, one that offered value for money in a transparent way, to help our clients to sell or let their properties. Having worked within local and regional estate agencies for many years, we have seen how estate agency can be done well and sadly, how it can be done poorly. Starting with a blank sheet of paper, we were able to take all that was good about traditional estate agency, leaving behind the bad stuff, and combine it with all that the latest technology has to offer, the speed, connectivity and efficiency. We have become the No.1 Estate Agent in our local area, regularly topping the charts across all of Rightmove's metrics. There is no doubt that some aspects estate agency are changing. You may have heard a lot of terms such as bespoke, boutique, hybrid or online agents. The fundamentals remain. An estate agent needs to match sellers with buyers, landlords with tenants, marketing the property in the most effective way possible. The way that happens is where the shake up has occurred. The rise of the online agents, according to some, rang the death knell for the traditional High Street agent. In truth that has not happened, and that is why, we took the decision to buck the trend and open up on the High Street. To offer our clients a private, professional and calm space to discuss matters affecting their largest asset or certainly one of their largest financial commitments. And while our plans move forward, we will be busy laying the foundations of our agency, with our online offering. We have created a clear fee structure, uncommon in this industry, so our clients know exactly what they are paying for and to cater for the differing needs of all of the clients out there. From our Essentials plus, which provides full support and services, all the way through to our Tailored package, which offers a bespoke option, catering for those properties or clients that demand more. One thing we haven’t forgotten, the most important part of any agency, it’s the personal attention and the people.


Contact info

5.0

Excellent

TrustScore 5 out of 5

255 reviews

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Rated 5 out of 5 stars

Excellent service

Sold my house through Stephanie Mcnab. Exceptional photographs and service.
Had a very professional positive experience. Sam has been efficient and very helpful throughout the selling process.
Highly reccomend.

6 July 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Hi Lisa, thank you for such a wonderful review. Wishing you all the best.

Rated 5 out of 5 stars

The help and advise from Debbie and all…

The help and advise from Debbie and all the team at Stephanie macnab has been brilliant. Nothing has been too much trouble and I highly recommend them to anybody looking at selling their property. From start to (hopefully) completion of sale they have been professional and friendly.

5 July 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Hi Karen, thank you for your lovely words. It's wonderful to hear that you've had a good experience with us! All the best.

Rated 5 out of 5 stars

Super speedy and supportive

A huge thank you to Debbie and the rest of the team. They were very efficient and helpful throughout our purchasing process.

28 June 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Hi Matt, thank you for your review! We're so pleased that you've had a positive experience with us.

Rated 5 out of 5 stars

Service was very friendly and easy

Service was very friendly and easy. From viewing the property to submitting an offer. I would recommend using their services to anyone looking to buy their first house!

28 June 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Hi Joe, thank you for your wonderful review. Wishing you all the best in your next chapter.

Rated 5 out of 5 stars

Excellent Professional Service

The team were very accommodating when arranging appointments to view. Calls are answered promptly and responses and swift. We have had such a positive experience so far and have confidence the professionalism will continue throughout the process. Thank you

28 June 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Hi Joanne, thank you for your lovely words. It means a lot to us.

Rated 5 out of 5 stars

A very satisfied customer

I recently sold my mother’s house, where she had lived for over 60 years. Three estate agents all suggested a similar asking price for the house, and I decided to sell through Stephanie Macnab. Available data indicated that Stephanie had sold more houses than other local agents in 2022 and this was confirmed in my eyes by the number of her ‘sold’ boards in the road. However, what really convinced me to go with Stephanie was her personality. She was a bundle of energy and efficiency and clearly passionate about her job. She came across as sincere and knowledgeable and I felt sure that she would get me the best deal.
Everything was handled smoothly and efficiently. Three days after putting the house on the market, 14 potential buyers viewed the house and I received offers from 7 of the 14. The offer I accepted was 11% above the asking price. Debbie was my point of contact and she kept me up to date throughout with feedback and offers from prospective buyers. I couldn’t be happier with the service I received.

22 June 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Wow, thank you Lawrence for your review. This is why we love what we do, and we're so pleased that you were happy with the service. You were wonderful to deal with! Best wishes.

Rated 5 out of 5 stars

professional and efficient service

Stephanie was well prepared and knowledgeable at our valuation. Very professional photographs were taken on a date convenient to us and the house was on the market two days later with an open house planned for that weekend. All the staff I have dealt with have been friendly, professional and efficient. Offer accepted and solicitors have been instructed just 8 days after photographs were taken!

21 June 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Hi Lynne, thank you for such a great review! We're very happy to hear that you had a great experience with us. You were an absolute pleasure to deal with. Stay in touch!

Rated 5 out of 5 stars

Excellent first class service...

We couldn't be happier with the service we have received from Stephanie and her excellent team. We are so happy with our new home! Stephanie Macnab Estate Agents dealt with both our sale and purchase and have been professional, proactive, and approachable throughout the process. Would highly recommend

21 June 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Hi Peter, thank you for your kind words. We're so pleased that you had a good experience with us. Wishing you the very best in your new home!

Rated 5 out of 5 stars

Really well handled very informative…

Really well handled very informative and great communication done exactly as requested and easy to deal with from Steph and all team involved

13 June 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Thank you for your kind words, it's lovely to know that you had a positive experience with us.

Rated 5 out of 5 stars

Great client care at all levels

Great client care at all levels.
I have felt really comfortable with Stephanie McNab each stage so far.

10 June 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Hi Claire, thank you so much for your wonderful review.

Rated 5 out of 5 stars

Very efficient team

Steph and her team made buying with them a smooth and stress less experience. A well oiled professional team. Thank you ladies for your efficient process.
Liz

31 May 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Hi Liz, thank you for your wonderful review. It's lovely to know that you had a positive experience with us. Wishing you all the best!

Rated 5 out of 5 stars

Fantastic Estate Agents

Fantastic estate agents. Made everything so easy when it can be a stressful time. Particularly Debbie, she was brilliant with dealing with me and my wife both at viewings and being able to sort offers etc. Fully recommended! Thank you

17 May 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Hi Colin, thank you very much for your review. It's wonderful to hear that you had a positive experience with us! All the best.

Rated 5 out of 5 stars

Very happy with Sam she kept me…

Very happy with Sam she kept me informed and up to date I couldn’t be happier

13 May 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Hi Lee, thank you for your wonderful review! Best wishes.

Rated 5 out of 5 stars

A caring and professional service

A caring and professional service. All the team were highly supportive and helpful throughout the process. Thank you to both Steph and her fabulous team.

10 May 2022
Unprompted review
Stephanie Macnab Estate Agents logo

Reply from Stephanie Macnab Estate Agents

Hello Heather, thank you very much for your kind words! All the best.

Rated 5 out of 5 stars

Excellent Estate Agents

I have had some bad experiences with estate agents in the past but I can highly recommend Stephanie Macnab estate agents in Formby . They are professional , helpful and get the job done. They sold my house within a few days of being on the market , videos and photos also very professionally done.
I would like to say Debbie was fantastic , she phoned weekly with updates and she was very professional and her customer service was outstanding.
This estate agents do things differently to their competitors and it works well .
Definitely recommend Stephanie Macnab estate agents .

5 May 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Hi, thank you for your kind words and for taking the time to write your wonderful review. We wish you all the best!

Rated 5 out of 5 stars

Highly recommended!

Highly recommended!
Friendly professional experienced staff, good communication and a great result.
A good experience

5 May 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Hi Lisa. Thank you so much for your wonderful review. Wishing you all the best!

Rated 5 out of 5 stars

More than happy with the experience

More than happy with the experience. Clear communication and very professional service.
Many Thanks

26 April 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Hi, thank you for taking the time to write your wonderful review. We're very pleased to know you had a happy experience with us. All the best!

Rated 5 out of 5 stars

House Buyers Perspective

Most Estate Agents, look after their vendors (quite rightly so) and often don’t take the needs of the buyer into consideration.
This has not been my experience with the team at the Formby office at Stephanie MacNab. From my first contact with office, I have been impressed with the professionalism and courtesy shown by the staff. On viewing day the team member was well informed and preempted questions and answers with detail and knowledge. After my offer was accepted, I was contacted by a member of the sales team, and have been kept updated on progress.
As a purchaser my experience has been extremely positive.

13 April 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Hi Kathy, thank you for your kind words. It's wonderful to hear that you had a positive purchasing experience with us. Wishing you the very best for your new chapter!

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