Stephanie Macnab Estate Agents Reviews 255

TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

The process of buying and selling a property, made easy by dedicated staff ,who put you at ease through the entire experience, Excellent experience, from start to finish . With all the informatio... See more

Rated 5 out of 5 stars

We’ve worked with Stephanie McNabb twice in the past five years and couldn’t recommend her highly enough. Both sales went smoothly, and she supported us throughout with professionalism, clear communic... See more

Company replied

Rated 5 out of 5 stars

We couldn't have asked for a better experience with Steph and her incredible team. We used them to buy and sell. From the initial valuation, we were impressed by her professional approach and deep kn... See more

Company replied

Rated 5 out of 5 stars

Great experience for a first time buyer. Jessica in particular made me feel very comfortable and talked me through everything no matter how many times I asked questions. I felt very comfortable speaki... See more

Company details

  1. Real Estate Agency
  2. Chartered Surveyor

Written by the company

We started planning our business on the premise that we will be dealing with a wide range of clients, each with different aspirations, experience and needs. We needed to create a flexible agency capable of meeting those requirements, an agency that offered a professional yet friendly service, one that offered value for money in a transparent way, to help our clients to sell or let their properties. Having worked within local and regional estate agencies for many years, we have seen how estate agency can be done well and sadly, how it can be done poorly. Starting with a blank sheet of paper, we were able to take all that was good about traditional estate agency, leaving behind the bad stuff, and combine it with all that the latest technology has to offer, the speed, connectivity and efficiency. We have become the No.1 Estate Agent in our local area, regularly topping the charts across all of Rightmove's metrics. There is no doubt that some aspects estate agency are changing. You may have heard a lot of terms such as bespoke, boutique, hybrid or online agents. The fundamentals remain. An estate agent needs to match sellers with buyers, landlords with tenants, marketing the property in the most effective way possible. The way that happens is where the shake up has occurred. The rise of the online agents, according to some, rang the death knell for the traditional High Street agent. In truth that has not happened, and that is why, we took the decision to buck the trend and open up on the High Street. To offer our clients a private, professional and calm space to discuss matters affecting their largest asset or certainly one of their largest financial commitments. And while our plans move forward, we will be busy laying the foundations of our agency, with our online offering. We have created a clear fee structure, uncommon in this industry, so our clients know exactly what they are paying for and to cater for the differing needs of all of the clients out there. From our Essentials plus, which provides full support and services, all the way through to our Tailored package, which offers a bespoke option, catering for those properties or clients that demand more. One thing we haven’t forgotten, the most important part of any agency, it’s the personal attention and the people.


Contact info

5.0

Excellent

TrustScore 5 out of 5

255 reviews

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Rated 5 out of 5 stars

A Refreshingly fantastic experience

From initial contact and valuation / photographs through to securing offers and a buyer, the experience with Stephanie Macnab Estate Agents has been fantastic. They have an excellent team for each part of the process and every cog in the wheel runs smoothly to provide a very professional but also personal, bespoke service.
Mr Jim Pike

10 November 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Hi Jim, thank you so much for your wonderful review! It's great to know you had a fantastic experience with us.

Rated 5 out of 5 stars

Never any question of using anyone else…

Never any question of using anyone else to sell my property! Such experts in their field, with a warm and friendly team who go the extra mile to offer advice and support. Thank you all so much for the quick professional sale of my property. Would highly recommend!

8 November 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Thank you Jade! It was a pleasure of course! 😊

Rated 5 out of 5 stars

Extremely professional

Extremely professional. Courteous ad helpful throughout our dealings with them. For example, when we were asked to provide details of our Solicitors, we only had details for the “New Business Team”. Having explained this to Debbie, she kindly offered to contact our solicitors in order to ascertain who our actual conveyancing solicitor was. Excellent service. Well done !

3 November 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Hi David. Thank you for your kind words. We're very pleased to know that you had a positive experience with us!

Rated 5 out of 5 stars

This is how Estate Agents should be!

From the moment we met Stephanie to the call from Debbie to advise us of completion, we never had a moments worry. As a company they are very slick and professional, but the most important thing is that they keep you informed of developments and do what they say they are going to do. Nothing but good things to say about Stephanie McNab Estate Agents and would recommend them to anyone thinking of buying or selling a property.

22 October 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Hi Richard, thank you so much for a fantastic review! It was an absolute pleasure😊

Rated 5 out of 5 stars

House purchase …

I have recently been using the service of Stephanie McNabb estate agents and in particular been dealing with Debbie Pendleton. I found the experience with them to be outstanding regarding communication in respect of offers made on a house purchase. They were always prompt to return phone calls and offered knowledgeable advice. Debbie has been in frequent contact and continues to help us through the process.

4 October 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Thank you for taking the time to write us a 5-star review. You were such a pleasure deal with. Best wishes.

Rated 5 out of 5 stars

Highly recommend the team at Stephanie Macnab

We have had a great experience with selling our property. Lucy was very welcoming on the initial call when I wanted to list the property, she set up a valuation very quickly. Simon valued our property & he explained everything thoroughly & then came back to take our photographs. Once we were on the market; Debbie & Lucy were really helpful & kept us updated at each stage of the process. I would recommend them to anyone selling their property!

30 September 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Hi Alexandra, thank you for your kind words. We're so pleased that you had a great experience selling your property with us. All the best!

Rated 5 out of 5 stars

Highly recommended estate agents

Highly recommended estate agents. Professional and expeditious, with a sound knowledge of the market, the area and processes. Dealt with my sale and proceeding purchase. Kept regularly updated from the outset and throughout.

30 September 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Hi Patrick, thank you for your wonderful review! It was our pleasure to help with your sale and purchase. Best wishes.

Rated 5 out of 5 stars

Excellent service

I found the team very responsive, professional and they helped move the deal to a smooth/quick completion. Communication was effective. I also trust their representations which turned out to be true - in terms of cost of purchasing freehold (leasehold conversion) - thanks Stephanie McNab & the team.

23 September 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Hello Hayley, thank you for your kind words and wonderful review. You were an absolute pleasure! Keep in touch, Steph.

Rated 5 out of 5 stars

Wonderful and Committed Team

This team has been amazing in working with me to secure a house that is perfect for me. It has been a pleasure working with them. Can't thank them enough for all of the hard work, timely communications and professionalism. Many thanks.

22 September 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Hi Karen, thank you for your wonderful review. You were an absolute pleasure to deal with and we wish you only the best in your new home😊

Rated 5 out of 5 stars

Fantastic!

As first time buyers, we were a little intimated at first. Luckily, the help and advice from Debbie at Stephanie Macnab has been extremely helpful and made the whole process so much easier. Everyone at the office has been very friendly, professional and quick to respond to any queries. Thank you!!

6 September 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Hi Emilie, thank you for your wonderful review. It's lovely to hear that you had a positive experience with us as first time buyers. Wishing you the very best for your new chapter!

Rated 5 out of 5 stars

Disrupting the Estate Agent stereo type

The experience of selling our house through Stephanie Macnab has been excellent. Selling in such a fast paced market has been made much easier by the professionalism of the staff. Communication is outstanding, with updates at every stage of the process by the friendly but highly professional staff, who worked very hard for us to ensure we got the right buyer.
Everything, from the pricing strategy professional photography, and open house viewing has been a breathe of fresh air.
We particularly liked the viewing process, which, with over 30 viewers, would have been a nightmare without the open days, and the very efficient sales representative’s who ran them.

All in all a great service from a dedicated team. We would highly recommend.

5 September 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Hi Ursula, thank you for your kind words. We're so happy to have helped to sell your house. You were a pleasure to deal with. All the best.

Rated 5 out of 5 stars

Professional and Personal Service

The Stephanie Macnab team have all been extremely professional and personal. They have managed every step of the process and kept me up to date on everything. They have made what could have been a very difficult thing for me personally in to a pleasant and pain free experience, for which I am very grateful. I highly recommend them for anyone thinking of selling their property.

26 August 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Thank you Siobhan for your lovely words. You were an absolute pleasure!

Rated 5 out of 5 stars

Debbie at SM has been excellent

Debbie at SM has been excellent, super fast communication and clear, honest advice throughout! Cannot thank her enough, we had to make some quick decisions after a previous sale had fallen through but Debbie made us feel confident at every step

25 August 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Hi Emily, thank you for your review. We're so pleased you had a great experience with Debbie!

Rated 5 out of 5 stars

Excellent service

Excellent service, very professional, Stephanie and all the ladies that I’ve dealt with have been exceptional, very friendly and easy to talk to, any problems their there to help always, and very prompt at getting back to you, thanks girls for the smooth ride 😃

2 August 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Hi Jane, thank you for your lovely review! It was an absolute pleasure 😊

Rated 5 out of 5 stars

Quick and stress free

We have sold our dear old Dad's house! We wanted the process to be as quick and as stress free as possible - and that is exactly what we got!
Stephanie clearly loves her job and is so helpful and gave useful practical advice. Her team show the same professionalism, friendliness and enthusiasm for their jobs and their clients.
The photos were of a superb standard - showing the house & garden at its best. We had many viewings and several offers within a few days. The team had done their research and so we were able to chose the offer that had the safest buying position.
I highly recommend Stephanie Macnab and her team.
Janice Davies

25 July 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Hi Janice, thank you for such a fantastic review! We're really pleased that you had a great experience with us, and glad that it was quick & stress free for you! Your kind words mean the world to us. Best wishes.

Rated 5 out of 5 stars

5 Stars to Stephanie Macnab Estate Agents…

We gave Stephanie Macnab Estate Agents 5 stars as we found the service to be professional, efficient and friendly. It was actually a enjoyable experience to purchase a property through Stephanie Macnab. The viewing was courteous and informative, and purchase was conducted in a respectful manner in very short time, with regular updates on the process.
Thank you to the Team.

21 July 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Hi Paul, thank you for your fantastic review. We're so pleased you had an enjoyable experience with us, you were an absolute pleasure to deal with. Wishing you all the best!

Rated 5 out of 5 stars

I would like to express our thanks…

I would like to express our thanks regarding the purchase of our recent property. The team were helpful and professional throughout. I was kept up to date regularly and then receiving a bottle of bubbly to celebrate with was a lovely gesture. We would highly recommend your services to others. X

20 July 2022
Unprompted review
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Reply from Stephanie Macnab Estate Agents

Hi Lorraine, thank you so much for your wonderful review. We wish your son and partner best wishes in their new home.

Rated 5 out of 5 stars

Highly Recommend

I would like to say a massive thanks to Debbie and the team it’s the best experience I have had purchasing a house very professional and personal approach at all times communication from start to finish has been exceptional.

Highly recommend

15 July 2022
Unprompted review
Stephanie Macnab Estate Agents logo

Reply from Stephanie Macnab Estate Agents

Hi Garry, thank you for your kind words. We're pleased to hear you had a positive experience with us. Best of luck in your new chapter!

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