I had asked a few times for an email to pay my advance early as it doesn't give me the option manually on my app or online. After a few attempts and replies finally Florin the angel replied instead wi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Michael, was so concerned about my payment. He monitored it to make sure it went through every necessary steps, in which feedback was accurate about my challenge. I really want to say he is rel... See more
Company replied
I cannot say a single bad thing about steady pay. Najlae helped me resolved an issue with getting a cash advance and even went out of her way to keep in constant communication to resolve the issue. We... See more
Company replied
Always been there if I've needed. Had a few teething problems along the way which you would expect as the app grows and updates but Florin from Steadypay has been an absolute diamond. Professional, co... See more
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Company details
About SteadyPay
Written by the company
Top up your income and build your credit score. Sign up in under 3 minutes. Enjoy regular income, even if you work irregular hours - with no interest or APR. Build your credit score with all major UK Credit Reference Agencies for the lowest in the UK price of only £7 per month. Sign up!
Contact info
London, United Kingdom
- support@steadypay.co
- steadypay.co
4.5
Excellent
907 reviews
Replied to 83% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Effective and efficient
Anna responded to my queries promptly and effectively with the right link I required to complete my request. Went above and beyond to check in with me to make sure that everything was successful. Thank you Anna
15 September 2025
Unprompted review
Reply from SteadyPay
Hi Josh,
Thank you so much for your kind words! 🤩
We’re thrilled to hear that Anna was able to assist you promptly and provide exactly what you needed. We’ll be sure to share your feedback with her—it means a lot.
It’s wonderful to know that everything went smoothly, and we’re always here if you need further support. 💬
Best wishes,
Reply from SteadyPay
Hey Warfa!
Great customer service for a great customer - that’s how we like it 😄 Thanks a lot for being with SteadyPay!
Michael very very helpful and quick to…
Michael very very helpful and quick to respond to my query
17 September 2025
Unprompted review
Reply from SteadyPay
Hey Michael!
That’s great to hear - we’re glad your amazing namesake could be of help 😄. Really appreciate you taking the time to share your experience with us!
Best wishes,
SteadyPay
Prompt replies to my questions and…
Prompt replies to my questions and extremely helpful in getting me started
16 September 2025
Unprompted review
Reply from SteadyPay
Hey there Bev! Great to hear you got prompt replies and the help you needed 😊 Thanks for choosing SteadyPay!
Alexandra was so helpful!!!!!
Alexandra was so helpful opening my account and explaining all aspects of the account!
Genuinely one of the best services I’ve ever used in finance but credit goes to her! Thank you for your help it’s very much appreciated! :)
Matthew James Turner.
16 September 2025
Unprompted review
Reply from SteadyPay
Hey Matthew,
That’s amazing to hear! We’re so glad Alexandra could make the whole process clear and easy for you. Big credit to her indeed 👏 Thanks a lot for your kind words, it means a lot to us to be one of the best financial services you’ve used 😊
Best wishes,
SteadyPay
Great service highly recommended!
Easy going service, very beneficial. Sweet exclusive perks. Easy understanding customer service and I’ve always been pleased, happy with any outcome, enquiries, and progression with my account on pockit.
15 September 2025
Unprompted review
Reply from SteadyPay
Hey, love hearing this! Really glad you’re finding the service easy and beneficial, and that the perks are hitting the spot 🤩 Thanks a lot for sharing your experience!
Best wishes,
SteadyPay
Great experience
Great experience, Amazing customer service Florin was extremely professional and a massive help, it’s really nice to use a company that are not greedy with just a very small charge and funds sent straight away.
15 September 2025
Unprompted review
Reply from SteadyPay
Hey Jamie!
Great to hear you had such a positive experience! Florin will be so pleased to know he was a big help. We’re glad you appreciate our fair pricing and speedy service - that’s exactly what we aim for 😇 Thanks for choosing us!
Best wishes,
SteadyPay
Great company to deal with
Great company to deal with. Communication from the start was excellent. I had an issue with the app and Florin in customer support was brilliant. Sorted it out so quickly. There is a real sense of customer care. Couldn't recommend highly enough
12 September 2025
Unprompted review
Reply from SteadyPay
Hey Sharon!
Thank you very much for the review. It’s wonderful to hear that our communication stood out from the start and that Florin was able to resolve your app issue so quickly. We take pride in offering genuine customer care, so your words mean a lot to us 😊
Best wishes,
SteadyPay
Michael was very efficient and helpful
Michael was very efficient and helpful. Would 100% recommend their service
12 September 2025
Unprompted review
Reply from SteadyPay
So glad to hear that Michael was efficient and helpful 😊Thanks a lot for the recommendation! We really appreciate you being with SteadyPay.
Reply from SteadyPay
Hey Michael! Thanks for the great feedback! We're there when you need us 🙌
Best wishes,
SteadyPay
Recommend
Quick simple service
Answered questions quickly
Checked in with me to ensure things running smoothly
Hassle free service
Michael was especially helpful and attentive
10 September 2025
Unprompted review
Reply from SteadyPay
Hey Lisa!
Love hearing that everything felt quick and hassle-free 🙌 Michael and the rest of the team is at you service when you need us - thanks for sharing your experience with SteadyPay!
Best wishes,
SteadyPay
Very helpful and knowledgeable staff……
Very helpful and knowledgeable staff… there was a system error and Michael helped with this, keeping me updated and having the issue resolved. Would thoroughly recommend.
10 September 2025
Unprompted review
Reply from SteadyPay
Hey Donna!
Really glad everything was sorted smoothly and you felt well looked after ⭐ Thanks so much for recommending us - we’re happy to have you with us!
Best wishes,
SteadyPay
I was having some trouble on the…
I was having some trouble on the steadyPay app, I wasn’t able to do anything, kept saying an error. So I decide to send a message via the app spoke to an a customer assistant called Michael which he was very helpful. He found the solution very quick. Send it to the necessary department within one to two hours. I had a message back saying it was complete and I was able to use CashWave.
Highly recommend this service Micheal was excellent 5 *****
9 September 2025
Unprompted review
Reply from SteadyPay
Hey Jamie!
We really appreciate you taking the time to share this. It's great to hear the issue was sorted so quickly and that you’re back up and running with CashWave, hooray ⭐ Thanks for recommending us!
Best wishes,
SteadyPay
Awful
A truly awful, time-consuming experience.
Downloaded their app and proceeded to register for an account with Steady Pay.
Due to a "technical glitch", after typing in my personal details, I could not continue with my registration application.
Cleared app cache on my android phone but still received the same error message when I returned to complete my application on the app.
Uninstalled the app then reinstalled the app, tried to register again, only to be advised an account had been created for me, which was very surprising considering the technical glitch.
Allegedly, they sent several messages to my mobile phone, each including a 4 digits PIN I require to type in on their app to verify my identity.
Unfortunately, no messages have been received thus far.
Very frustrating indeed in my time of need.
Sent a message to them regarding the initial issue but they don't open again until Monday. Magic!
6 September 2025
Unprompted review
Reply from SteadyPay
Hi Stephen,
Thank you for taking the time to share your experience — we're truly sorry to hear how frustrating the process has been for you, especially during a time of need.
It sounds like there may have been a technical issue related to connecting with your bank, which can occasionally affect the registration flow and PIN verification process. We're investigating this further and are working with our banking partners to reduce these types of disruptions.
Regarding support, you're absolutely right — our customer service team operates Monday to Friday, so if you reached out over the weekend, there would have been a delay in response. We completely understand how inconvenient that can feel, and we appreciate your patience.
Please rest assured that as soon as our team is back online, we’ll prioritise your message and do everything we can to help you get back on track.
Warm regards,
they do answer you when you message…
they do answer you when you message them and not phone number to call
6 September 2025
Unprompted review
Reply from SteadyPay
Hi Margaret,
Thank you for your feedback — and we're sorry if you've had difficulty reaching us.
Just to clarify, we do offer phone support, as well as assistance via email and in-app messaging. However, our customer support team is available Monday to Friday only, so if you tried to contact us over the weekend, there wouldn’t have been anyone available to respond at that time.
We understand how frustrating that can be and appreciate your patience.
Kind regards,
Temera made my experience great cuz…
Temera made my experience great cuz explained it all helped me understand it so easy thank u
5 September 2025
Unprompted review
Reply from SteadyPay
Hello Matty!
Thanks so much for your feedback. We’re really glad everything was explained clearly and made easy for you 👍 We appreciate you being part of SteadyPay!
Best wishes!
Micheal was very helpful and replied…
Micheal was very helpful and replied very quickly, he helped too sort things without any trouble and was extremely polite and kind.
2 September 2025
Unprompted review
Reply from SteadyPay
Hey Ayanna!
Thanks a lot for your review! No wonder - Michael is our star, and we're happy that he could help you quickly and kindly 😊 We really appreciate you being with us!
Best wishes,
SteadyPay
My experience with this company has…
My experience with this company has been amazing since day 1 I’ve used steady pay for about a year now and the only time I had a problem was this weekend which I had left till Monday and was contacted by Alma’s first thing to get to the bottom of the issue of my account which he sorted straight away and app was back up and running thank you Alma’s for your help
1 September 2025
Unprompted review
Reply from SteadyPay
Hey Robbie!
Thank you so much for your kind words!
We’re really glad to hear you’ve had such a great experience with SteadyPay over the whole year. We truly appreciate you being with us! 😊
Best wishes,
Your SteadyPay
Michael was quick and efficient
Michael was quick and efficient. He had my problems sorted within the 24 hours.🙂↕️
27 August 2025
Unprompted review
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