Staykool Reviews 

235
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Excellent service from StayKool. Adam is really nice guy. He quickly diagnosed the reason why my car's air conditioning was not cold. Everything was explained clearly, and I was given honest advice an... See more

Rated 5 out of 5 stars

Absolutely amazing service from these guys. Clean garage, greeted by name, expected, talked to like a grown-up, shown in detail what was wrong, and able to video it to bring home for my husband to see... See more

Rated 5 out of 5 stars

Second visit to Staykool and as before the service was excellent. Pressure tested the system and did thorough leak detection, explained everything in simple terms as they went along. Explained... See more

Rated 5 out of 5 stars

Just had my old Merc air con re-charged by Staykool. System was first pressure tested then vacuum dried to check that there were no leaks. It was re-gassed together with oil to manufacturers specif... See more

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5.0

Excellent

TrustScore 5 out of 5

235 reviews

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5.0

All reviews

(235)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

Use StayKool and drive away cool, calm and collected and definitely not out of pocket!

So pleased with the service I received from Mark. Everything from the online booking process to appointment reminders very efficient and professional. Very personable guy who explained everything about the air con to a novice as he was doing it. Was expecting to be sitting around for half an hour or so but job was completed very swiftly and tested to make sure the temperature of the air con was correct before finishing. Would definitely recommend both him and his service to anyone. Why pay more to some rip off conglomerate? All I need now is some hot weather - absolutely pouring down today and needed heater as I drove to work this morning rather then air con!!

11 July 2017
Unprompted review
Rated 1 out of 5 stars

Leak test failed to detect a leak and after a full top up it was all wasted

Leak test didn't detect any leak so I went ahead and paid just under £40 to get the anti bacterial and UV dye added onto the basic AC refill. The AC lasted a day. Took it back and Mark noted a leak which would cost me over £100 to get repaired. So a complete waste of £40 although Mark offered me a free AC refill once I get the repairs done. If the leak had been detected in the 1st instance I would not have wasted the £40.

3 July 2017
Unprompted review
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Reply from Staykool

Hi,
Many thanks for your honest review.

We do tell customers that if no gas is present in system. we will do a nitrogen test, this will show 95% of most leaks, however in 5% of cases it will not, due to nitrogen molecules being 10x bigger than refrigerant molecules they can actually seal porous leaks. This is why we offer a free diagnosis under uv light, which we did for you to locate the source of the leak, and and a free re-gas within 6 months once repaired. The £100 to get it repaired for a new condenser including fitting, which i personally do not make any financial gain, as i would re-gas for free once repaired.

We do mention this in our terms and conditions, and we also send an email asking customers to read this, if they book online.

I do believe a one star review is quite harsh, as we try to be as honest upfront and offer excellent value for money, and when you had the problem we inspected it for free and offered the cheapest alternative to rectify you car and would have re-gassed it for free.

Rated 5 out of 5 stars

Definitely recommend

I turned up at the business and the technician was very polite and explained everything he was doing during each procedure of the checks regas. Definitely recommend, my aircon was completely dead now it is blowing nice and cold, thanks

23 June 2017
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic, super fast and friendly. Highly recommend using Mark for a hassle free professional service. Easy to book appointments on the website and a wide range of time slots available

18 June 2017
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic, super fast and friendly. Highly recommend using Mark for a hassle free professional service. Easy to book appointments on the website and a wide range of time slots available - me having mine done on Father's Day at 9am (a Sunday!!). Really impressed with the useful communications i received leading up to the appointment and even got reminder emails a few days before and a text on the morning of the appointent just to again remind me. A well run customer facing service which included a full test of the system pre the actual re-gassing, giving piece of mind there were no leaks or other issues. All done within 15 minutes - well done Mark - you are the man when it comes to aircon and a tip-top service.

18 June 2017
Unprompted review
Rated 5 out of 5 stars

Great friendly service...

After seeing a friends review I booked an appointment to have my partners car's air con looked at / re-gassed on her car as it had not worked for a while. I arrived and Mark checked the system, confirmed there was no issue with the pressure and then re-gassed the air-con. The air-con was then checked and I was surprised how good it worked. I would highly recommend STAYKOOL to anyone that needs their air-con re-gassing as I received an excellent friendly service and I will be shortly having my car done too.

14 June 2017
Unprompted review
Rated 5 out of 5 stars

Good service great advice!

Visited Mark at Staycool who diagnosed a leak in the condenser, advised me where to get a new condenser and recommended a local mechanic both at very reasonable cost. when the condenser had been fitted, regassed the car for no extra cost. The service was great, price was very reasonable and i have already recommended him to others.

14 June 2017
Unprompted review

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