Stay Cold Apparel Reviews 

182
TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 59 reviews, most reviewers were unhappy with their experience overall. Many customers found products overpriced for the quality, frequently reporting issues like pilling, cracking prints, or thin materials. High import tariffs and unexpected shipping fees substantially increased final costs, and some encountered problems with order fulfillment, such as items not shipping or receiving incorrect goods. However, some customers expressed satisfaction with the quality and design of certain items, especially hoodies, and praised fast delivery. Conversely, some people found sizing inaccurate and experienced difficulties with customer service regarding returns or refunds.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality, with some customers praising the awesome quality... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the excellent quality of hoodies... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing satisfaction with their... See more

Price

Users describe negative interactions with price, frequently finding products overpriced for the quality... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reviewers praising the extremely fast... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I ordered $200 worth of clothing for Black Friday and got hit with a 40% tariff that UPS emailed me I had to pay before it was able to get delivered. This came completely by surprise as I didn't... See more

Rated 2 out of 5 stars

I ordered a hoodie, a cap and a shirt. I wear usually XL so i ordered them and they were even for me too big. So consider choosing the right size. Im happy with the shirt, the hoodie material is... See more

Rated 2 out of 5 stars

I put in a rather large order after seeing their stuff advertised for awhile and absolutely loving the look of their designs. I ordered a hoodie, t-shirt, shorts, and some socks. The hoodie ended up... See more

Rated 2 out of 5 stars

I ordered the Thornbreaker black heavy oversized hoodie in XS size. I really loved the design in the website. The quality is alright, but the size is just wayyyy off. The hoodie is clearly made to be... See more


2.7

Poor

TrustScore 2.5 out of 5

182 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.7

All reviews

(182)

102 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I recently order from

I recently order from
Staycold and they said it’s free shipping to uk and carrier charge me 1/3 price of order for import charge .be careful
When u order make sure u now taxes .cause no
One will
Tell
U this

11 December 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic store

Fantastic store. Myself and my husband have bought from them many times and the only time I've ever had an issue it was resolved quickly by emailing them. Will continue to buy as it's all been very well made and is so comfortable! Thank you :)

6 December 2024
Unprompted review
Rated 5 out of 5 stars

3 orders

Had 3 orders now, all great, 4 tees, 2 pairs of socks and 2 hoodies. All great, quick dispatch, arrives to the u.k quick also. Great so far and no problems.

4 November 2024
Unprompted review
Rated 3 out of 5 stars

Not similar as pictures

Hi, I usually love your products but the contrast between (dark grey/white) is really terrible on the bloodshot hoodie. Only visible with perfect lighting

30 October 2024
Unprompted review
Rated 1 out of 5 stars

Worst brand ever

This brand has disappointed me on multiple levels, and I believe consumers should be aware. Despite their popularity and eye-catching ads on social media, don’t be misled by the hype. I had already heard from others that their product quality was subpar, with items like hoodies falling apart after just one wash. Still, I decided to give them a chance. Unfortunately, my experience was even worse; my package was lost, and customer service has been unhelpful in resolving the issue. That’s €150 gone with no support from the brand.

25 October 2024
Unprompted review
Rated 5 out of 5 stars

Five Stars!

Got 2 T-shirts and 5 hoodies now, absolutely love them, great quality, the fabric feels super sturdy but light and soft when you wear them, and the super cool prints are quality as well and stay good after washing them multiple times (inside out).
They ship super fast and keep you updated on the status changes via mail. Sizes are good and when in doubt they have a size guide that can help you, do check the fit, if it's an oversized item and you want a more regular fit, then size down. Got no complaints whatsoever so far, and will definitely buy again when they got some new cool designs again.
Thanks guys, keep it up
and Stay Cold 🤘

27 September 2024
Unprompted review
Rated 5 out of 5 stars

Very happy customer here

I have ordered from them at least 4 times now, and have zero complaints. On one shirt it was clear that the pictures on the website were very over saturated when compared to the actual shirt, but I didn't mind that.
Once I ordered and paid two shirts, got a pretty immediate email apologizing that the other product was actually sold out already. They offered me a full refund or I could change my order, but I decided to cancel it. Got the money refunded in full with zero cent lost.

I love the designs and the quality. A bit pricey, but honestly, everything is these days. I'll gladly keep paying for the quality and cool designs. No "made in China" labels on any clothes either.
Very happy customer, will keep ordering for sure.

16 September 2024
Unprompted review
Rated 5 out of 5 stars

Ordered few things from different…

Ordered few things from different brands and Stay Cold was the only one that matched the size chart . Quality is top tear . All together I am very happy and will definitely order again knowing that the sizes is correct

4 September 2024
Unprompted review
Rated 5 out of 5 stars

Nice and cool clothes

Everything was perfect, good quality clothes, and really cool sharp prints.
was a little surprised at how much oversize it is, so order smaller than you think if you're not into too much oversize. Will definitely be buying more from here. Thank you

18 June 2024
Unprompted review
Rated 5 out of 5 stars

I’m from Italy’s and it’s the first…

I’m from Italy’s and it’s the first time that I’ve ordered from this new brand and the quality is one of the greatest that i’ve ever seen. The shipping time was reduced by 10 days and my order arrived just in 3 days. 🔥🔥

5 June 2024
Unprompted review
Rated 5 out of 5 stars

Ordered 3 sweaters, and enjoying them so far!

I ordered 3 sweaters, heres my experience.

Shipping: I've seen some reviews about taking forever to ship, however I'm in canada and it took 8 days to get my order in which was way sooner than I expected. (I've had the sweaters about a month now)
Only down side with shipping was I got hit for another $135CA from canadian customs but not much can be done about that.

Quality: I waited to review as I wanted to get a chance to try each one out a bunch of times, also to put them through the wash a few times. I've followed the proper way to wash them and there isn't any issues as of now. They still look great and have no peeling. Can't wait to use them more next winter.

If customs would ease up on their taxes i would definitely buy lots more of Stay Cold products.

I will update the review again in a year or so after more use has been but threw them. (Provided I remember to lol)

9 April 2024
Unprompted review
Rated 1 out of 5 stars

Ordered from UK

I am gonna be very honest
I ordered a few items which I liked I think people making these clothes are very talented and if I didn’t have a such a bad experience I would definitely order more but not after this
I ordered from this site and didn’t get any updates about my parcel after one week
After one month of not knowing what’s happening I contacted a help centre and they were very helpful to me which is good and they said that I will get refund
Another problem was with the refund as I get my money for the clothes refunded but not for the delivery which was almost 20£ and that’s very disappointing to me !
Especially when I think the problem about this order was mainly with the delivery which was quite expensive and the service was just awful and it was not even refunded which is outrageous to me
Clothes are very nice the owners are clearly talented but the delivery and overall service is really bad so not ordering again even If I want to as I love the clothes and definitely not recommending.

3 April 2024
Unprompted review
Rated 5 out of 5 stars

Happy with 2 oversized hoodies

Ordered two oversized hoodies, size is according to the chart, fit fine.
A bit pricey, but I really liked the unique "deathcore-ish" design, so I don't mind paying extra for it. It's not some random re-branded hoodie from "Aliexpress", but an actual genuine brand with proper labels and stuff.
Print quality is not the best, but it's good enough. On some places where fabric stretches, you can see tiny cracks in paint, but whatever :P I will see what happens to the print when I wash it. Hopefully it doesn’t fade away immediately.
The fabric feels very good though, with soft fleece inside.

21 March 2024
Unprompted review
Rated 5 out of 5 stars

Credit where it is due

Ordered the Reign in Blood 2.0 hoodie last year as Christmas present. After one wash the reflective print started to peel. It's not a cheap product by any means, but generally the quality of everything I have brought so far has been excellent.
Not only did I get a full refund with just a couple of emails and photos exchanged, to my surprise a new one was dispatched and arrived today just a couple of weeks later (today).
So kudos to the Stay Cold team. I can only assume there was an issue with these as a batch, but their reputation is obviously important to them to go to these lengths.

5 February 2024
Unprompted review
Rated 1 out of 5 stars

fumin'

i ordered a hoodie, and a month past with no updates. i emailed the support team and didnt get a response, so i emailed again. finally, after another month, i received a response. i was promised a full refund for the hoodie, not including postage, but its now been ANOTHER month and ive had no refund. £150, gone.

22 December 2023
Rated 5 out of 5 stars

Very good Quality

Very good Quality. I'm from Scotland and Stay cold are based in Germany. Even tho it's quite a bit away, they deliver within less than 2 weeks. The prices are decently high but if you're looking for Very good Quality and Fast Delivery this is definitely the place to order. This is coming from someone who has Ordered Hoodies off of numerous websites Throughout the years. I have ordered 2 items from them and both Have been hoodies so I can't speak for every Product but the Hoodies are 10/10

21 November 2023
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look