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Stauer Reviews 

176
•
TrustScore 2 out of 5

1.8

Jewelry Store
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Rated 1 out of 5 stars

The reason I rated 1 star is because there was no zero stars rateing icon. Poor quality, cheap, aggressive marketing, premier membership is worthless, return refund far less than what I paid for the j... See more

Rated 3 out of 5 stars

The advertising is deceptive. For example, a cultured-pearl necklace was advertised as FREE (their caps), with only shipping and postage. The shipping and postage are too high. But you get a coupon... See more

Rated 2 out of 5 stars

The customer service is ok and the products are okay. However, their shipping and handling costs are too high. When you think you are getting a bargain on their price, the high shipping and handling c... See more

Rated 1 out of 5 stars

Are you kidding me with this? I called, waited 30 minutes to get a status on my order (bday gift for my wife). Finally some guy in Nairobi answers and tells me their system is down and to call back to... See more

Company details

  1. Jewelry Store
  2. also in
  3. Watch Store

Written by the company

Here's the Stauer difference: We don't have wholesalers. We don't pay rent for expensive shops or hire expensive celebrity spokespeople. We go directly to the source and make the product ourselves. Last year we bought 2 million carats of emeralds and 9 million carats of amethyst. The local store might buy 20 or 30 carats a year from wholesalers who mark up their product by about 50%. We’re getting the better deal and we pass the savings on to you. Because at the end of the day, true value comes from leaving $1,600 in your bank account and still being able to own one of nature’s most fascinating gems. Stauer is where you go to honor the triumphs of living. Honoring milestones or celebrating the joy and beauty of the love of your life. It’s the story of history, art, science, of man’s fascination with the beauty of nature. We don’t overcharge you for a little blue box; instead we will take you on the romantic journey of a lifetime.

Contact info

1.8

Poor

TrustScore 2 out of 5

176 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.8

All reviews

(176)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

If I could give them 0 stars

If I could give them 0 stars, I would. Terrible customer service. Company doesn't stand behind their products and won't do anything to remedy when a piece of their jewelry loses a stone after just a year of light use.

12 September 2023
Unprompted review
Rated 5 out of 5 stars

Nice quality watch and packaging

Nice quality watch and packaging, delivered on time and in perfect condition. The strap was a disappointment - cheaply made and not flexible.
However, for the sale price of $29 plus $25 to replace the strap, still a deal and a half!

17 August 2023
Unprompted review
Rated 3 out of 5 stars

No size provided

I couldn't tell the dimensions of the pendant from the order form, and was disappointed that it was so small. I was ordering the cross for my son, but ended up giving it to my wife as the size was more appropriate for her.

16 August 2023
Unprompted review
Stauer logo

Reply from Stauer

Please let us know which pendant you are referring to and we can share the dimensions if they are not already on the product page.

Rated 5 out of 5 stars

Overall it was very nice

Overall it was very nice. There was a bit of a wait due apparently to inventory issues but the quality is very good and the price was excellent. Nice item.

18 August 2023
Unprompted review
Rated 5 out of 5 stars

Wonderful product, great service

This is one of the most unique watches I've ever owned. (retrograde). I absolutely love it. Communication from Stauer was excellent, and despite a small delay due to backorder, my watch came quickly. Great quality, too. <3

24 July 2023
Unprompted review
Rated 5 out of 5 stars

Happy w/the 1920's watch

The watch was delivered promptly and is simply wonderful; I'm glad I made the purchase and am considering other purchases, catalogue based, from you in the near future.

31 July 2023
Unprompted review
Rated 5 out of 5 stars

Best Father's Day Gift

I bought this for my husband for his first father's day. He absolutely LOVES it! He says its very easy and straightforwards to use and to read. I will definitely be shopping at Stauer again

17 June 2023
Unprompted review

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