I forgot my password and tried several times to retrieve it. I finally called customer service. I was told by the gentleman I spoke with that the phone number I called didn't have anything to do with... See more
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Registration and navigation were fine, no problems. Went smoothly. I took the HPCC CHPN SJE. Issue: my results were reported incorrectly and I had many days of distress thinking I’d done poorly, whe... See more
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The test advertised as "multiple attempts" for practice tests , yet declined access to them after 1 try. It was the entire reason I bought the $99.95 package. Then they tried to sell me a upgrade for... See more
Company replied
Just one guy running everything! He was very nice but it was very disorganized. No calling out of names, just asking who’s next even though we were all sitting in the waiting room, not queuing in an o... See more
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Company details
Written by the company
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances. Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development. Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey. Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics. We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades. Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
Contact info
United States
- psiexams.com
2.7
Poor
2K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
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Easy to navigate a
Easy to navigate and the testing was appropriately out together for the certification I was testing for.
10 April 2026
Unprompted review
I ordered 2 different practice tests
I ordered 2 different practice tests. The first one I ordered i couldn't use. The 2nd one was the wrong one. Super easy nothing like the journeyman exam i had recieved from you before. So I feel like I was ripped off 50 dollars.
15 April 2026
Unprompted review
System Update During Exam
During one the exam, the system updated and it kicked me out of the exam. Although this only lasted a few minutes, it still should have taken place in the middle of an exam. For such a high stake and stress exam, situations like this should happen. Things such as these can interrupt a test takers rhythm. Additionally, we are tested on 125 questions, but only graded on 115. If 125 questions are being asked, a test taker should be eligible to receive credit for 125 questions.
11 April 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience, and we understand how unsettling it can be to have your exam session interrupted, even briefly.
System updates or local device events can occasionally affect a live session, and while safeguards are in place to minimize disruptions, we recognize the impact this can have on a candidate’s concentration during a high-stakes exam. Regarding scoring, many exam programs include unscored or pretest questions as part of their standard design, which allows the testing program to validate content for future use while ensuring the scored portion remains consistent and fair for all candidates.
Your feedback is appreciated and has been shared with the appropriate teams as part of our ongoing efforts to improve the testing experience.
Im attempting to schedule an exam.
Im attempting to schedule an exam.
I selected a date and paid, online.
I subsequently called and was told that payment was made, but the exam needed to be scheduled. OK, lets do that. Wait. Now Im told that there is a server issue, call back later.
I waited four hours and called back, to no avail...three more times and no one can now even find my payment.
Customer service is HORRIBLE!!! I asked for a manager, refused.
15 April 2026
Unprompted review
Reply from Psiexams
Thank you for taking the time to share your experience. We understand how concerning it is to complete a payment and still be unable to schedule your exam, especially when receiving different information from multiple support interactions.
Scheduling and payment records are tied to specific program systems, and when a server or synchronization issue occurs, it can temporarily prevent agents from viewing updated information. We recognize how frustrating this can be, particularly when you’ve already attempted to resolve the matter several times.
To allow us to review your payment and scheduling status in detail, please contact our Candidate Care team at cdcareweb@psionline.com and include your exam confirmation number and any payment details you have available. This will help the team locate your record and provide next steps.
Your feedback is important and has been shared with the appropriate teams as part of our ongoing efforts to improve both service quality and system reliability.
What didn't go wrong
Originally students' access were missing from a month old purchase. It took 4 days of calling and emailing to retrieve the needed information. I had students that needed to retest and the website had error messages. Information relayed over the phone from the PSI rep was wrong, hence I ordered materials incorrectly. Now when the students go to test, the website freezes or skips over questions. Not happy with this product.
14 April 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience. We understand how disruptive this situation must have been, especially when coordinating access and testing for multiple students.
Access issues, ordering requirements, and system performance can vary depending on the specific program setup and testing environment. We recognize that delays, conflicting information, and technical interruptions can significantly impact your ability to administer tests as planned.
For assistance with student access, order concerns, and testing disruptions, we recommend contacting our Candidate Care team at cdcareweb@psionline.com
and including relevant details such as exam confirmation numbers, account information, and examples of the issues encountered. This will allow the team to review your case more thoroughly and provide appropriate guidance. If your concern is specifically related to purchased practice materials, you may also contact ptsupport@psionline.com
with the corresponding order number.
Your feedback is appreciated and has been shared with the appropriate teams as part of our ongoing efforts to improve both the platform experience and support communication.
I forgot my password and tried several…
I forgot my password and tried several times to retrieve it. I finally called customer service. I was told by the gentleman I spoke with that the phone number I called didn't have anything to do with the test I was taking and he could not reset my password.
I found another phone number and called it. Spoke with a very nice lady, who said she could not help me reset my password, but gave me an email address that would get me into contact with someone who could reset my password. That email address came back as an error message. UGH... getting frustrated at this point. I then proceeded to set up a new account and then the test I purchased linked up to it. Not sure what happened?
8 April 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience, and we understand how frustrating it can be when password recovery steps and support channels do not lead to a quick resolution.
Account access and password resets can vary depending on the specific testing program and account type, and in some cases, different support teams handle different parts of the system (such as account login versus exam registration or delivery). This can sometimes result in confusion when trying multiple contact methods.
To help ensure your account and purchased exam are properly reviewed and any access concerns are resolved, please contact our Candidate Care team at cdcareweb@psionline.com
and include as many details as possible (such as the email addresses used and any exam or order information). They can investigate what happened with the account linking and guide you to the correct resolution.
Your feedback has been shared with the appropriate teams, as clarity and consistency in support pathways are important areas of ongoing improvement.
The website/site crashed a third of the way through the test
The website/site crashed maybe a third through the test and would not let me back on to finish. I am very dissatisfied that I spent $50 and was not able to take the full practice test.
9 April 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience, and we understand how frustrating it can be when an exam session is unexpectedly interrupted.
Technical interruptions such as connectivity or browser-related issues can sometimes affect access during a practice test session. In some cases, the system may also limit re-entry depending on session timing and test rules designed to preserve exam integrity.
Your feedback is appreciated and has been shared with the appropriate team as part of ongoing efforts to improve platform stability and the overall testing experience.
For the price you pay its not worth it
For the price you pay its not worth it! Thanks to AI I'm not paying attention arm and a leg to study
10 April 2026
Unprompted review
Reply from Psiexams
Thank you for taking the time to share your feedback. We understand that cost is an important consideration, and we recognize your concerns about the value of the product.
Our practice exams are designed to provide a structured experience that reflects the format and conditions of the actual test, which may differ from other study resources. We appreciate that candidates may choose a variety of preparation methods that best meet their needs.
Your feedback has been shared with the appropriate team and is appreciated.
I scheduled a test to take last Friday…
I scheduled a test to take last Friday and I was unable to open the link to take my test also I couldn’t reschedule my test!!! This was messed up because I can’t be refunded and I don’t have money like that to be lose.
10 April 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience, and we understand how concerning it can be when you are unable to access your exam link or reschedule as expected.
Access issues can sometimes occur due to system, browser, or scheduling window limitations, and exam eligibility and rescheduling options are typically governed by the testing program’s policies and timing rules.
For a detailed review of your situation, including eligibility for a reschedule or refund consideration, please contact our Candidate Care team at cdcareweb@psionline.com
and include your exam confirmation number so they can assist you directly.
Your feedback is appreciated and has been shared with the appropriate team as part of our ongoing efforts to improve the testing experience.
Stop lying people that question in prep…
Stop lying people that question in prep test are close to the test
15 April 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your feedback. We understand your concern regarding the comparison between practice test questions and the actual exam.
Practice tests are designed to help familiarize candidates with the format, timing, and general subject areas of an exam, but they are not intended to replicate or predict specific questions from the live test.
Your feedback has been shared with the appropriate team and is appreciated.
The test is nothing like all the…
The test is nothing like all the practice tests and the proctor was not friendly
6 April 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience. We understand how disappointing it can be when the practice tests do not align with your expectations for the actual exam, and when interactions with a proctor feel less than supportive.
PSI practice tests are designed to help candidates become familiar with exam-style formats and general topic areas, rather than replicate the exact questions on the official exam. Your feedback regarding proctor interactions is also important.
Your feedback has been shared with the appropriate internal teams and is appreciated.
Kind and helpful staff
Building was easy to find. Plenty of parking available. The facility was clean. The staff is very kind and helpful. The test was easy to navigate. Had an overall happy experience.
9 April 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your positive experience! We're so glad to hear that the building was easy to find, parking was convenient, and the facility was clean and welcoming. It’s especially great to know that the staff were kind and helpful and that the test navigation felt smooth for you.
Your feedback is truly appreciated and has been shared with the appropriate team.
Reply from Psiexams
Thank you for sharing your experience. We understand how frustrating it can be when you’re unable to download the materials you’ve purchased.
Download issues can occur for a variety of reasons, and our team can review your order and provide a working link or alternative access.
For assistance, please contact our Practice Test Support team at ptsupport@psionline.com
and include your order number so they can help resolve this for you.
Your feedback has been shared with the appropriate internal teams and is appreciated.
PSI scheduling staff doesn't understand time zones.
The PSI customer service people who schedule exams do not understand time zones. An agent in India confirmed to me, he had never heard of Daylight Savings Time. As a result, they schedule the online exams for the wrong time. Their email confirmations also say London/Europe time. But London and Europe aren't in the same time zone, and aren't the same as Greenwich Mean Times after Daylight Savings Time kicks in. Some of the agents have very poor English comprehension as well. I can forgive that, but they need to grasp time zones.
13 April 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience. We understand how frustrating it can be when there is confusion around time zones, especially when scheduling an exam where timing is critical.
Exam appointments are scheduled based on system-generated time settings, and confirmation emails may display time zones depending on how the appointment was created. We recognize that any lack of clarity around this can lead to scheduling issues, and your feedback regarding communication and understanding of time zones is important.
For assistance with reviewing your appointment details and ensuring the correct exam time, please contact our Candidate Care team at cdcareweb@psionline.com and include your exam confirmation number so they can look into this further.
Your feedback has been shared with the appropriate internal teams and is appreciated.
Tried the online proctor twice
Tried the online proctor twice, each time it would never continue to let me test. They come back with every excuse and kill 30 minutes of time to then state well you're 30 minutes late and have missed your appointment and they can no longer help me. I will be filing a complaint with the state agency I am trying to get licensed with. PSI is Garbage.
12 April 2026
Unprompted review
Reply from Psiexams
Thank you for taking the time to share your experience. We’re very sorry to hear about the repeated technical issues you encountered and the impact this had on your scheduled exam sessions.
We understand how frustrating it is to prepare, show up on time, follow all the requirements, and still be unable to test due to system or procedural problems. That is not the experience we want candidates to have.
Your feedback regarding delays, proctor handling, and the inability to proceed with your exam has been noted and shared with the appropriate team for review. If you would like assistance with your specific appointment, please reach out to PSI Candidate Support with your name, appointment ID, and exam program, and they can look into next steps.
Thank you again for bringing this to our attention.
I would NOT buy this test prep in…
I would NOT buy this test prep in anyway shape or form, 30% of the questions are wrong. Its clearly Ai supported, and after taking my first b-3 exam it prepares you for about 5% of the real exam. Shame on PSI for providing the test while offering this quality of test prep for THEIR exams. Absolutely wont use again if possible
7 April 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your feedback. We understand how concerning it can be when practice test content does not meet your expectations in terms of accuracy or relevance to the actual exam.
PSI practice tests are designed to help candidates become familiar with exam-style formats and general topic areas, rather than replicate the exact questions on the official exam. That said, your comments regarding content quality and alignment are important and will be reviewed.
Your feedback has been shared with the appropriate internal teams and is appreciated.
Website not user friendly!
After multiple tries I was unable to purchase the materials I needed through the PSI website. Only after speaking with someone from PSI, and an invoice sent to me was I able to do so.
2 April 2026
Unprompted review
Reply from Psiexams
Thank you for taking the time to share this experience. We’re sorry to hear that the website wasn’t functioning as it should and that it took several attempts and ultimately an invoice before you were able to access the materials you needed. That’s definitely not the smooth, straightforward process we want for any candidate.
Your feedback helps us identify where the online purchasing workflow may be causing issues, and we’ll make sure it’s passed along to the team that manages the site.
If you run into any additional problems or need support with your materials, Candidate Care is always available to assist.
Absolutely horrendous that the CA dept…
Absolutely horrendous that the CA dept of insurance allows a monopoly for a provider with their reviews. Tons of complaints on every platform. Their services are deceptive and designed to overcharge consumers then place poor English speaking customer service agents in front of clients to mislead them further or deny any responsibility. There should and hopefully will be, a class action lawsuit against them to bankrupt them and close them down. It’s aggregators what they are doing.
9 April 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your feedback. We understand how frustrating this experience has been and recognize the concerns you’ve raised regarding communication, pricing, and overall service.
PSI works with licensing agencies, including the California Department of Insurance, to deliver testing services based on established requirements. Questions related to exam fees, policies, or services can sometimes depend on those governing guidelines, and our team can review your specific situation in more detail.
Your feedback has been shared with the appropriate internal teams and is appreciated.
Purchased multiple exam within one…
Purchased multiple exam within one email unaware its one exam per email. Called multiple times to help resolve the issue. Given multiple run around and still pending for partial refund being told they are unable to give me refund and would have to email to support. Just to be told they are unable to help me. Then have my email forwarded to another department with no response to my email regarding refund. Currently still waiting for a response.
31 March 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience. We understand how frustrating it can be to encounter delays and receive conflicting guidance while trying to resolve a purchase issue.
Exam registrations are typically associated with a single candidate per email/profile, which can sometimes lead to complications if multiple exams are purchased under one account. For a thorough review of your situation, including any potential refund eligibility, please contact our Candidate Care team directly at cdcareweb@psionline.com and include your exam confirmation number along with any relevant details from your previous communications.
We recognize the importance of clear communication and timely follow-up, and your feedback has been shared with the appropriate team for review.
Multiple times taking the exam
I feel with these test costing money we should be able to re take the exams as many times as we want to help us study once we have paid for them. There is other sites that let you do a mock exam for free and you can retake it as many times as you like.
28 March 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your feedback. We understand how important repeated practice can be when preparing for an exam, and we recognize that access limitations can be frustrating.
Practice test packages vary by product, and the number of attempts included depends on the specific option purchased. Our team can review your order and clarify what is available for your practice test.
Your feedback has been shared with the appropriate internal teams and is appreciated.
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