Star Parking Limited Reviews 185

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers are really happy with this company. Customers consistently praise the service for its efficiency, excellent communication, and punctuality, making airport arrivals and departures seamless. Many people highlight the staff as courteous, friendly, and helpful, often going above and beyond to assist with unexpected issues. The service is frequently described as convenient and competitively priced, with many consumers appreciating the ease and stress-free experience it provides. However, some customers also noted issues with the service, including long waiting times for car collection and drop-off, and a lack of transparency regarding additional short-term parking fees. A few other people also felt that the staff could be rude or unhelpful, and there were isolated reports of vehicle-related issues upon return, with subsequent difficulties in resolving these issues with the company.

What people talk about most

Service

Consumers generally express satisfaction with the service provided. Many reviewers highlight the attentive,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their friendliness, efficiency, and... See more

Location

Clients share ambiguous opinions on location. Many customers appreciate the convenience of parking at... See more

Customer communications

People report ambiguous experiences with contact. While some customers praise great communication, noting... See more

Price

Reviewers highlight ambiguous aspects of price. Many customers find the pricing competitive, praising it for... See more

Based on these reviews

Rated 5 out of 5 stars

This is the second time we are using Star parking, we received great service and good communication both times. We was repatriated from Dubai last week, we did not know any flight details until we re... See more

Rated 5 out of 5 stars

I have been using Star Parking for more than 10 years for my Heathrow travels, several times every year. They have never let me down and always do what has been agreed. Star Parking are also ver... See more

Rated 5 out of 5 stars

Absolutley amazing service! Can’t fault it. I’m always nervous leaving my car after hearing horror stories that people have. But I felt so confident leaving it with them, they were there instantly whe... See more

Company replied

Rated 5 out of 5 stars

These guys are fantastic. Every time I have used them they deliver exactly what they say. The service is excellent and if you have a question you can email them and have a response in minutes. I've ju... See more

Rated 5 out of 5 stars

I’ve used Star Parking on a number of occasions now and have been really pleased with their service. I have never had to wait more than 5-10 minutes for their drivers to come and collect the car and a... See more

Rated 5 out of 5 stars

Reza meet and greet customer service was outstanding. I was well received and given assurance about my car's safety. He made sure he understood when my flight will be returning so as to know when I wi... See more

Rated 5 out of 5 stars

When I’ve secured flight tickets my next call is to Star Parking. They do a fabulous job and recognise me as a returning customer. Hey it’s car parking made simple and at good prices for a drop off se... See more

Rated 5 out of 5 stars

Star parking made a very stressful time extremely easy! Having a total tyre blow-out on the way into Heathrow, I had to leave the car in the short term parking, with no way of it being moved. The St... See more

Rated 5 out of 5 stars

Have been travelling up and down the country for work for the last 6 months, and have built up a fantastic working relationship with Star Parking. They take the stress out of parking at Heathrow, and... See more

Rated 5 out of 5 stars

An easy website, clear information given for directions and the procedure for dropping off and collection. We were met on arrival in good time and very little wait on collection. Staff were friendly,... See more

Rated 5 out of 5 stars

We just parked our car with Star Parking in Heathrow for a week and it was excellent service. Great communication, met us with ease even when we had flight delays. Will definitely use them again.

Rated 5 out of 5 stars

My family had booked parking with Star and had a good holiday. Last day...about to travel back when the airline cancelled our flight back to Heathrow where our 3 cars were parked with Star. All... See more

Rated 5 out of 5 stars

We did meet and greet at Heathrow , can’t fault them at all, fairly quick to collect the car and super quick to bring to us on return , no damage or signs car had been used . Recommended

Rated 5 out of 5 stars

The whole process from phoning in advance of arrival through to delivery of our car on our return was seamless. The instructions and directions were clear, the driver was polite and professional, and... See more

Rated 5 out of 5 stars

I’ve been using Star Parking for the last 2 years and they have consistently maintained a high standard of customer service. They are always very punctual which makes the arrival and departure of the... See more

Rated 5 out of 5 stars

First time using Star Parking and was a little bit worried, but I had no need to be. I picked them because they were less than half the cost of Official Heathrow Parking and much cheaper than Ma... See more

Rated 5 out of 5 stars

Very impressive and flexible to assist when I gave wrong arrival time at Heathrow and they fitted us in. Very impressed with service. Quick a d friendly.

Rated 5 out of 5 stars

The most convenient way for me to park regularly at Heathrow. Very competitive pricing, the drivers and office staff are friendly and efficient too. I only use these guys nowadays ....

Rated 5 out of 5 stars

We made a mistake with our booking and inadvertently booked for two hours earlier than we had planned to arrive. Our error. Star rang us 60 minutes after the stated arrival time asking if we were stil... See more

Rated 5 out of 5 stars

I've been using STAR parking for the last couple of years and have been impressed by their pricing, ethos, service and response times. Unlike other firms I've tried previously, we've always had attent... See more

Rated 1 out of 5 stars

Choose a different operator - one who informs you up front that you have to pay the short term parking fee at pick up and drop off (another £20+) and who is more transparent about waiting times. Yes,... See more

Company replied

Rated 3 out of 5 stars

We used Star Parking for a recent flight from Heathrow. On arriving the car park actually belonged to Holiday Inn, but was being used to house migrants. The car park was full so we did not have a ded... See more

Rated 1 out of 5 stars

Waited an hour for my car to be dropped off despite Star Parking originally telling me 20 minutes max. No apology no communication avoid at all costs

Company replied

Rated 1 out of 5 stars

Very poor service. They took an excessive amount of time to make an appearance at Heathrow to collect our car, approximately 50 minutes from when I called them to notify them of my arrival and... See more

Rated 1 out of 5 stars

Unfortunately when the vehicle was dropped off, it had long multiple scratches all down the length of the passenger side. The vehicle was dropped off, and the guy handed me the keys and w... See more

Company replied

Rated 1 out of 5 stars

This company are absolutely shocking!! From the first arrival we had an ignorant guy eventually turn up, didn't acknowledge we were there and was talking on the phone for ages, his first words mutt... See more

Company replied

Rated 1 out of 5 stars

We waited for nearly 20 mins when dropping off despite calling ahead and had to pay for the card to exit. On return, despite being on the phone to them from when we landed, we still waited nearl... See more

Company replied


Company details

  1. Valet Parking Service
  2. Airport Shuttle Service
  3. Parking Lot

Written by the company

Your Airport Parking Journey with Us At Star Parking, our unwavering commitment is to provide customers with an unparalleled parking experience at the most competitive prices. Since the year 2000, we have consistently been the preferred choice for meet-and-greet airport parking at London Heathrow Airport. We take pride in delivering our clients the most competitive rates for airport parking Experience the difference of parking with Star Parking, where our commitment to excellence, strategic partnerships, and unparalleled service sets us apart from the competition. Trust us to provide you with a seamless parking experience that exceeds your expectations every time you choose to park with us at Heathrow, Gatwick and Luton


Contact info

4.0

Great

TrustScore 4 out of 5

185 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Came to our rescue

Needed a parking space as a matter of urgency, having arrived at Heathrow to find that our meet and greet company had suddenly gone out of business! Star were able to help, and came very quickly to our rescue. I cannot fault the service, they were excellent. They were very professional from taking the booking to returning the car. I would recommend them.

23 May 2024
Rated 4 out of 5 stars

Good experience

Traffic problems meant we were late dropping off but they kept in touch and they were waiting to collect car. Good experience and good value

2 June 2024
Rated 5 out of 5 stars

Helpful staff

The staff were really helpful and punctual. I couldn't fault the service and will definitely choose Star parking next time.
Also I booked via the Parkvia platform. There was a glitch on the website and they charged me twice but automatically refunded me for the overcharge.

15 June 2024
Unprompted review
Rated 5 out of 5 stars

Help when we most needed it

The meet and greet company we had originally booked parking with suddenly went out of business. We arrived at Heathrow and there was no one to take the car and we therefore had no parking. We were put in touch with Star, who were able to help out at the very last minute. Their service was excellent, their price was reasonable when we arrived back they were very quick to bring the car to us. I would have no hesitation in using them again.

23 May 2024
Unprompted review
Rated 5 out of 5 stars

Cannot fault these guys.

Cannot fault these guys.
TBF I messed up on arrival and departure and they completely sorted me out.
When we got back to LHR I realised I'd booked the wrong day, but they sorted it no problem and we had the car in no time at all. Cannot thank them enough as I had a wife and three kids panicking about not being able to get home due to my mess up. Really great service. Thank you for all your help!!!!

3 June 2024
Unprompted review
Rated 5 out of 5 stars

Day parking Meet and Greet LHR T5

My return to LHR car park was severely delayed due to a nationwide breakdown at Border Control. The Star agent stayed as late as he could and then made arrangements for me to collect the car. Good communication, good service and will use again.

7 May 2024
Rated 4 out of 5 stars

Everything was great

Everything was great; it was my first time using this service. Upon departure, we had to wait for 10-15 minutes in the car park area even though I called them 30 minutes before arriving at the airport. Upon arrival, I received the car within the expected time. However, I noticed that they had driven 12 miles in total since I left the car with them at departure.

I paid for the parking ticket and later found another ticket indicating the car was in Terminal 4. I had to confirm with the team if I should pay extra for that ticket, but they confirmed they had already paid for it since the driver mistakenly took the car to Terminal 4 instead of Terminal 5.

Overall, the experience was good. I will recommend this service and use it again next time. This time, my car was with them for more than 2 weeks. The car was returned clean and without any scratches.

5 May 2024
Rated 1 out of 5 stars

I would have given 0 stars if that was an option

Disaster.
Car came back with new scratches in 2 places. We had to pay a charge to exit the airport as Star parking arrived early to drop our car off, even though we had not called to inform them that we had our baggage.

I’d strongly recommend paying the extra and avoiding Star parking.

11 May 2024
Star Parking Limited logo

Reply from Star Parking Limited

We regret to hear that you were not satisfied with our service. Despite the delay in collecting your vehicle, it was delivered and ready for you upon your return.

Regarding the charges, you have paid the standard car parking tariff as clearly outlined in your booking confirmation.

Concerning the marks on your car, our records indicate that these were pre-existing. Therefore, we cannot take any further action on this matter.

Thank you for your understanding.

Rated 5 out of 5 stars

I recently had a work trip and I used Star Parking

I recently had a work trip and I used this fantastic company to assist me in parking my vehicle at London Heathrow airport. Dropping the car off was very simple, I followed the instructions and a member of the team was already there waiting for me.

Upon arrival I again, simply followed the instructions after collecting my bags and a member of the team was there at the specified location in the instructions waiting for me to drop my car back to me. Amazing service and made my life so much easier!

9 May 2024

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