Moved to Starling initially for the Euro account but soon after moved all personal and business banking to Starling. App works flawlessly (although the ability to edit the list of expense categories... See more
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Review summary
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As a new customer who switched from nationwide so far off to a good start with Starling bank compared to nationwide bank. Opening a bank account with Starling Bank was very easy i even opened a... See more
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I love this online bank. I like the instant notifications to my phone whenever money moves. You get a warning that a direct debit is due so you can be sure there are enough funds. Paying people is eas... See more
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I am extremely happy with the service I received from Starling Bank. Opening a bank account for my CIC was quick, straightforward, and completely hassle-free. The whole process was smooth, and I had... See more
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Company details
About Starling
Written by the company
Hello, we’re Starling. Banking was broken – so we decided to fix it. The vision? Fast technology, fair service and honest values. All at the tap of a phone, all the time.
With smart insights into your spending habits, instant payment notifications, zero fees overseas and an application that takes mere minutes, this is banking – but not as you know it.
No fuss, no fees, no waiting around – just a free, fast and straightforward bank account that puts your finances at your fingertips so you can master your money.
Contact info
5th Floor, London Fruit & Wool Exchange, Duval Square,, E1 6PW, London, United Kingdom
- starlingbank.com
4.2
Great
47K reviews
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Zero loyalty shown to long-standing business customers
I've been a loyal Starling customer for years, with both personal and business accounts, so I expected a little more than an automated rejection when expanding our business.
We recently set up a new property development company as part of our existing group. The application was declined because of the "nature of the business", despite it being a straightforward UK property trading company. When I asked for the decision to be reviewed, I received nothing more than a generic response saying the decision couldn't be changed, with no explanation and no meaningful consideration of our existing relationship with the bank.
What disappointed me most wasn't the rejection itself, it was the complete lack of customer service. Years of loyalty, multiple accounts and a proven track record counted for absolutely nothing. The response made it clear that Starling's decisions are driven by rigid policies rather than any willingness to understand or support established customers.
Ironically, another provider approved exactly the same business almost immediately, which makes Starling's position even harder to understand.
As a result, we'll now be moving our business banking and personal accounts elsewhere. If you're looking for a bank that grows with your business and values long-term customer relationships, this wasn't my experience with Starling.
29 June 2026
Unprompted review
Reply from Starling
Hi Chris,
Thanks for taking the time to write and share your review.
We're really sorry we can't offer your business an account right now. We know how disappointing this must be for you.
Our team can't share the exact reason for a decline, but all applications are subject to eligibility at the time of applying. While we try to support as many businesses as possible, sometimes we're unable to.
We wish your business every success!
Team Starling
Arbitrarily refusing to open a bank…
Arbitrarily refusing to open a bank account, after providing correct documents. Utterly useless
29 June 2026
Unprompted review
Reply from Starling
Hi Tasos,
We're sorry to hear this. We appreciate you're keen to know more but we're unable to go into detail about how we accept and decline applications. We'd recommend taking a look at our Privacy Note (Section 4) for more info: https://www.starlingbank.com/legal/privacy-notice/.
We're sorry for the frustration and inconvenience this has caused.
Team Starling
Just easy and safe to use
Just easy and safe to use. Good controls and no overseas charges.
27 June 2026
Reply from Starling
Hi Pablo,
Thanks for the review. We're keen to know how we can earn the extra star! If you have any suggestions, we're open 24/7, so please reach out.
Team Starling
I don’t like that the referral system…
I don’t like that the referral system in the app is broken. Besides this, the experience has been decent.
27 June 2026
Reply from Starling
Hi Igben,
We're sorry to hear this. We're keen to know more so that we can take a look into the issues you're having. Please don't hesitate to contact us at 020 7930 4450 or via the in-app live chat, and we'll be happy to help.
Team Starling
I really like your bank regarding my…
I really like your bank regarding my bills because I can organize them perfectly. No fees outside the UK is very good.
27 June 2026
Reply from Starling
Hi Dainius,
Thanks for the lovely review. We're so happy to hear the app has helped you organise your funds! Starling is great abroad, isn't it? None of those pesky transaction fees means you can spend more time relaxing on your holiday.
Team Starling
Great app and very accessible and easy…
Great app and very accessible and easy to use and user friendly kudo all around starling thank you
20 June 2026
Reply from Starling
Hi there,
Thanks for the 5-star review! We're all about making banking hassle-free, so it's great to hear you're finding the app easy to use and user-friendly.
We really appreciate the support!
Team Starling
Very impressed so far
27 June 2026
Reply from Starling
Hi there,
Thanks for the review. We really appreciate the support!
Team Starling
All very smooth
All very smooth. Easy to follow. And does what it says on the tin. Thank you.
20 June 2026
Reply from Starling
Hi Neil,
Thanks for the lovely review. Who wants a confusing banking app? We're so happy to hear you're finding Starling smooth and easy to use. We'll keep up the good work!
Team Starling
Reply from Starling
Hi Samuel,
Thanks for leaving a review. We're glad you found the account-opening process very easy. Welcome to the Starling family!
Thanks again,
Team Starling
BEST CASH WITHDRAWAL
Easy to understand. Fast & Efficient.
Higher Limit Cash Withdrawal Abroad, that is truly BEST PERKS.
27 June 2026
Reply from Starling
Hi there,
Thank you for taking the time to leave a review. We're thrilled to hear you find the app easy to understand. We're always looking to make banking easy and hassle-free for everyone. So it's great to hear we've hit the mark.
Thanks again,
Team Starling
very pleased with this
As an older person I am very pleased with the service we have received.
The app is not too difficult to negotiate and the layout is not confusing
27 June 2026
Reply from Starling
Hi Martyn,
Thanks for the review. We're so happy to hear you're getting on well with the app. If you ever need any help, our Customer Service team are available around the clock via in-app message or by calling 020 7930 4450.
Thanks again,
Team Starling
Reply from Starling
Hi Loretta,
We're so happy to hear this. Thanks for the support!
Team Starling
Having been with a High Street Bank for…
Having been with a High Street Bank for 45 yrs I decided to move away after receiving atrocious customer service. They’d linked my credit file to a strangers!
Moving to Starling has been painless and I love the ‘spare’ account facility. They have been faultless
26 June 2026
Reply from Starling
Hi Julie,
Thanks for taking the time to write this review. We're so happy to hear you're enjoying banking with us. We'll keep up the good work!
Team Starling
Reply from Starling
Thanks for the review,
Great to hear you've got to experience are quick service.
All the best,
Team Starling
Applied for a business account…
Applied for a business account and it was declined. Called to ask why and was told I had passed but my application had still been refused and they weren’t able to explain why. I reapplied and explained my business in a slightly different way and was now accepted. Please return the human element to your decision making and remove the automated AI computer says no. You will loose good customers for no good reason.
26 June 2026
Reply from Starling
Hi Chris,
We’re really sorry we couldn’t offer you an account this time. We completely understand how disappointing that can be. As a regulated bank, everyone applying has to pass certain checks before we can open an account. While we can’t share specific decline reasons, you can read more about how we handle applications here: https://www.starlingbank.com/legal/privacy-notice/.
We truly appreciate your interest in us and hope you’ll think of us again in the future.
Team Starlign
Spaces and interest on savings is good
Spaces and interest on savings is good, better than Revolut accounts
26 June 2026
Reply from Starling
Hi Will,
Thanks for the review. We're thrilled to hear you're enjoying Spaces and the Savings accounts we offer. We really appreciate the support, Team Starling
Reply from Starling
Hi Uchenna,
Thanks for sharing your 5-star review!
It's wonderful knowing you're enjoying the app and finding it quick, simple and straightforward.
We're always on hand if you need support.
Team Starling
Wasted my time opening an account only…
Wasted my time opening an account only to tell me I can’t use tap and pay. I asked why? No reason. I just can’t. What’s the process to use it? No process I just can’t. Dumb as hell.
25 June 2026
Reply from Starling
Subject: Review Response
Hi Ayodele,
Thank you for taking the time to leave a review. We understand that our eligibility criteria for accounts and products can be frustrating. While we appreciate that this may not be the answer you were hoping for, please know that our eligibility criteria frequently change, so these may become available to you in the future.
If you haven’t already, please to reach out to our complaints team, who will thoroughly investigate your concerns. You can find more details about this process here: https://www.starlingbank.com/how-to-complain/.
Team Starling
Surely there is other apps
I've wasted my time by trying to provide all documents needed to prove this and that... at the end answer was No. As a sole trader just stepping into my PT career so few things I couldn't provide...Or simply the numbers I gave them seems to be no worth giving her an account!
Don't bother answering with blah blah under my review : )
25 June 2026
Unprompted review
Reply from Starling
Thanks for taking the time to leave your review, Magdalena.
We’re really sorry we couldn’t open an account for you right now. We know this can feel frustrating. For business accounts, we carry out additional checks to make sure a business aligns with our terms, conditions and risk appetite.
If you’d like to know more about how this works, you can find the details here: https://www.starlingbank.com/legal/. We do appreciate your interest in Starling and wish you all the best moving forward.
If you haven't raised a complaint already, please do look here - https://www.starlingbank.com/how-to-complain/
Team Starling
Great,thanks
24 June 2026
Reply from Starling
Hey Amir,
Thanks for the review, We're glad to hear you enjoying the app.
Happy banking,
Team Starling!
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