I had previously left an "undecided" review of Stanton Optical due to getting overcharged which was nobody's fault that works in the shop and I changed my rating because Brandon (manager possibly) cal... See more
Company replied
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I had previously left an "undecided" review of Stanton Optical due to getting overcharged which was nobody's fault that works in the shop and I changed my rating because Brandon (manager possibly) cal... See more
Company replied
It was a pleasure from start to finish with the store in Wilmington NC especially after an epic fail at a store in Fayetteville. The staff was professional, helpful and so courteous. They even got my... See more
Company replied
Very helpful employees that made me feel they cared and helped me find the right glasses for me customer service was very respectful and polite and helped me every step of the way
Company replied
I picked up my glasses on 6/20. I told the lady helping me (she was very polite) that I couldn't really see using either pair. She said she understood and maybe my eyes were already tired (it was 93... See more
Company replied
Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.
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317 S College Rd, #1, 28403, Wilmington, NC, United States

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The women in the store were very good. I expected to see a doctor in the office and didn’t appreciate the doctor through a computer screen.
Very patient with my daughter while she was practicing putting contacts in. She was unsuccessful. They explained the whole process with us. Gave us great advice and deals.
Sean was very polite and helpful in my decisions for new glasses. Very prompt in delivery.
Addendum it’s now date April 12 and my full refund has not been sent to me by Wilmington office nor corporate.. I am about to sue them. Terrible I spent near $600 for eye exam and glasses, drove 1.1/2hrs the went after notice glasses in, then glass prescription blurt could not see nothing.
Rachel as manager states need another exam makes no sense . Update I just left this place on today 03/31/26 and Rachel was there claiming to issue $480 and not exam cost. I demand the entire amount of my cash immediately by tomorrow FED EX to her and corporate by phone or otherwise a medical malpractice and injunction to close the office as a result of a pattern of neglect if it is not at my office address. A costumer’s eyes are important than to not have the right eye contacts nor the right prescription for glasses which was paid for services. This is my third trip there and addition travel, cost, injuries and loss of wages are incurring daily.
Dr. Calvin Norton
Complainant

Reply from Stanton Optical - Wilmington
Megan & Shawn were very patient & professional as they assisted my family. Thank you again, I really appreciate you.
Everything's nice the employer was nice and respectable I appreciate his kindness.

Reply from Stanton Optical - Wilmington
Attentiveness was at an all time high. Each person I dealt with really informed me on things I knew nothin about & took their time explaining & had lots of patience with me as a 35 year old having to get a real eye exam & new glasses for the 1st time ever.

Reply from Stanton Optical - Wilmington
Well organized, easy to understand, and the wait was not long. He finished my eyeglasses in less than 40 minutes. Yes, I would like to invite my friends and family members to come here.

Reply from Stanton Optical - Wilmington
Easy in, easy out. The team was awesome! They were all personable, seemed to really care about patients, loved their job and were great. Nothing short of an excellent experience. Thank you everyone!!

Reply from Stanton Optical - Wilmington
My experiences with Stanton Optical are always great every situation I've had with their employees has turned my 🍋 's into lemonade. Their employees actually care. They treat you like family. Carrie McDonald loves yall.

Reply from Stanton Optical - Wilmington
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