I had previously left an "undecided" review of Stanton Optical due to getting overcharged which was nobody's fault that works in the shop and I changed my rating because Brandon (manager possibly) cal... See more
Company replied
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I had previously left an "undecided" review of Stanton Optical due to getting overcharged which was nobody's fault that works in the shop and I changed my rating because Brandon (manager possibly) cal... See more
Company replied
It was a pleasure from start to finish with the store in Wilmington NC especially after an epic fail at a store in Fayetteville. The staff was professional, helpful and so courteous. They even got my... See more
Company replied
Very helpful employees that made me feel they cared and helped me find the right glasses for me customer service was very respectful and polite and helped me every step of the way
I picked up my glasses on 6/20. I told the lady helping me (she was very polite) that I couldn't really see using either pair. She said she understood and maybe my eyes were already tired (it was 93... See more
Company replied
Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.
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317 S College Rd, #1, 28403, Wilmington, NC, United States

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Very helpful employees that made me feel they cared and helped me find the right glasses for me customer service was very respectful and polite and helped me every step of the way
I had previously left an "undecided" review of Stanton Optical due to getting overcharged which was nobody's fault that works in the shop and I changed my rating because Brandon (manager possibly) called me within hours of my review and refunded the difference back to my account. It's really hard to find a business or human being on the planet that will make things right but they have definitely went out of their way to make sure I was 100% satisfied. Thank you so much to Brandon who helped me with this.

Reply from Stanton Optical - Wilmington
The staff at Stanton Optical were professional and very friendly. They were very patient with me and answered all my questions. It was a very pleasant experience dealing with Stanton Optical !!!

Reply from Stanton Optical - Wilmington
Kat made our experience amazing! She went above and beyond to make sure we got a pair of glasses before we left.

Reply from Stanton Optical - Wilmington
Sean 100 percent did his profession he was extremely knowledgeable

Reply from Stanton Optical - Wilmington
I picked up my glasses on 6/20. I told the lady helping me (she was very polite) that I couldn't really see using either pair. She said she understood and maybe my eyes were already tired (it was 930am). I realize she was just doing her job but felt like maybe someone else could have helped figure out why I couldn't see? People were all really nice but I never felt like I was talking to anyone beyond a sales person. I'm going to check back with them in a few days and see if the situation improves with my vision.

Reply from Stanton Optical - Wilmington
It was a pleasure from start to finish with the store in Wilmington NC especially after an epic fail at a store in Fayetteville. The staff was professional, helpful and so courteous. They even got my fiance in for an appointment for contacts and got her fitted and her contacts on order all while making my glasses. I even ordered new sunglasses as well. Thanks to everyone for all your help. You've definitely earned our business.

Reply from Stanton Optical - Wilmington
Customer service was very outstanding! I love the great hospitality and professionalism that was shown! We were waited on in a timely fashion, so the overall experience was great!

Reply from Stanton Optical - Wilmington

Reply from Stanton Optical - Wilmington
This was my first experience at an eye doctor in a long time. I am very pleased with the service I received at this location and would refer them to my friends and family.

Reply from Stanton Optical - Wilmington
The manager that stepped in in Wilmington that came from Fayetteville was extremely professional and courteous. Thank you

Reply from Stanton Optical - Wilmington
The overall experience was outstanding from the time we checked in to the final delivery of our glasses (myself and for my wife).
I was able to walk in for an exam on a-Saturday. The staff was Friendly caring and professional. I was able to take advantage of a current promotion and got my 2 pairs of glasses in 4 days.
Staff was helpful and friendly. My glasses were ready same day. Thanks so much!
It was my first time getting glasses and they made the experience non-stressful. The staff were very friendly and knowledgable.
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