Ty’s service was excellent answered all my questions. I had I even came back to ask more questions and they adjusted my glasses making sure that I was satisfied. And took the time to educate me on h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Ty’s service was excellent answered all my questions. I had I even came back to ask more questions and they adjusted my glasses making sure that I was satisfied. And took the time to educate me on h... See more
Company replied
This time around I felt like someone cared about my concerns with my previous glasses. The sales manager her name starts with an X (sorry). She gave me exactly what I wanted. Dr was great at comm... See more
Company replied
Terrible service. It took about two hours to complete my contact lens exam and place my order. The staff seemed overwhelmed because they were short-staffed that day, and they were arguing and complain... See more
Company replied
Initial visit was with a great team! Everyone was helpful, friendly and made us feel welcomed. I accompanied my sisters to do their eye exams and ended up taking advantage of their Memorial Day sale a... See more
Company replied
Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.
Written by the company
2125 Arden Way, 95825, Sacramento, CA, United States

Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I would have rated 5 stars, if I had a better experience picking up my glasses.
When I initially called, they said they hade an appointment within 30 mins. I was close, said I would be right over. I chose a couple pairs of frames, sat down with a very friendly and helpful associate, got the paperwork done, paid, said I would be back that afternoon to pick up. Easy peasy!
The pick up process was completely different. Instead of just giving my name and picking them up, I was told to sign my name on a clipboard on the other side of the store. There was one person ahead of me on the sign up sheet, but it took about 45 minutes to get helped. They appeared to be understaffed for the afternoon rush, and completely unorganized.
In hindsight, it would have been better for me just to wait the 45 minutes, in the morning, after my order was placed.
So, moral to the story - go in the morning and wait for your glasses. Avoid that place in the afternoon! 🙂
I want to start this by saying this would totally be a 5 star review however. I called in to ask about pricing and things before I scheduled an appointment to come in. Little did I know it was a call center…. There is a promotion going on $289 for bio true it’s a 6 month supply plus exam. I have an astigmatism so I knew there would be additional fees due to that. The guy on the phone said no problem out the door it will be $355 beautiful I book my same day appointment and go in. I was greeted by Ty the manager she was a total doll! Then Kamari came over and got me started. Rachael came over and she proceeded to help me with the telehealth exam I believe it was. When we were going over questions and things I confirmed what the call center agent had told me about pricing. She told me that was incorrect came back and gave me what the pricing was. It was 100$ more than what I was told. At that point I was already in the chair and thus far the ladies were all so amazing. I wasn’t happy but proceeded. There was an issue with the results for the telehealth exam so they got me in with Dr Hsu who also simply was amazing I don’t think I have laughed so hard in a while. Over all in store my experience was so great all of the ladies and the Dr were so amazing. Still quite disappointed at the pricing as I would have shopped around more, I have extreme social anxiety with adhd so walking out was not an option. I was so excited I even told Rachael how their prices beat Costco pricing and I was amazed by that. My contacts came quickly loved that. I talked to Ty about my overall experience I wanted her to know how much I loved the girls and the Dr but also wanted her to have the feed back of the call center. She was so apologetic about it all took down my phone number and is planning on contacting me soon.
Editing on Sunday 3/29
Rather disappointing that I was told I would get a call back in a week and it’s been longer and still nothing heard back.
Updating on 4/22
I’ve now taken more stars away I was very hopeful that I would hear back from Ty like I was told when I was in store that she would make things right with the huge misquote between the call center and what I actually paid in store. Still never heard anything back.
Edit on 4/27
I want to preface this with the call center is the problem! They are misquoting and giving out incorrect information! Thankfully Ty is an amazing manager and I stick with my review the stars I give are for the staff in store.. the call center needs to be directed in a better way so pricing and advertising is the same across the board!

Reply from Stanton Optical - Sacramento (Arden-Arcade)
Love this location, they are all so helpful and kind. I just bought a cute pair of glasses too!!!
I was late and Stanton allowed me to re-schedule to the last appointment without anxiety.
Ty and Kamari were very easygoing and welcoming. Both explained to me how Stanton operates and ensured I was properly taken care. Excellent customer service.
I was given a wide selection of frames to peruse. I was in store past closing and neither hurried me. Exceptional because most places hurry customers out especially on a Friday.
Thank you for this experience. I will surely be returning.
Sidenote: the attitude and personality of each representative is enthusiastic. The optometrist is very caring and informative.
I can truly see thanks to Stanton Optical.
Alesha helped me with getting pairs of frames and she had the best personality. She’s really so great!!

Reply from Stanton Optical - Sacramento (Arden-Arcade)
They were disorganized, too many chiefs and not enough indians. Was never sure who was helping me, if anybody.

Reply from Stanton Optical - Sacramento (Arden-Arcade)
THE STAFF ARE SO INCREDIBLY KIND AND ACCOMMODATING!!! I Especially want to thank Raven and the Manager Ty! they both made me feel so so welcome, were so helpful, and really make an effort to get you your perfect pair of glasses no matter your situation!!

Reply from Stanton Optical - Sacramento (Arden-Arcade)
It was my first time at Stanton. I am impressed how friendly and helpful the staff were. We were able to walk in and got everything done within an hour and a half, we walked out with my daughter getting her very first pair of glasses. I will be going back for myself.

Reply from Stanton Optical - Sacramento (Arden-Arcade)

Reply from Stanton Optical - Sacramento (Arden-Arcade)
Um. Although the sign says 2 pairs of glasses and an exam on the outside of the store. There was constant pressure of upselling, veiled threats from the manager. Conflicting information from everyone. The vibe was basic dishonesty from the management and her being totally comfortable with misleading advertising. I did get my two pairs of glasses eventually. Not perfect but I am not comfortable working with this particular store.

Reply from Stanton Optical - Sacramento (Arden-Arcade)
Everybody at this location was very helpful and very friendly I would recommend my family to go to this location

Reply from Stanton Optical - Sacramento (Arden-Arcade)
The staff go above and beyond. Their customer service is outstanding.

Reply from Stanton Optical - Sacramento (Arden-Arcade)
Had a very good experience with Stanton Optical. Everyone was friendly and helpful. The eye doctor was thorough and showed genuine concern for my eye health. Got my new glasses yesterday, and I'm loving them. They fit perfectly and my vision is much clearer now.

Reply from Stanton Optical - Sacramento (Arden-Arcade)

Reply from Stanton Optical - Sacramento (Arden-Arcade)
GREAT SERVICE GREAT PEOPLE BEEN CUSTOMER SINCE THEY OPEN STORE LADY MANAGER VERY PROFESSIONAL & SHE MAKE ME FEEL HOME ALWAYS THANKS FOR GREAT SERVICE #1

Reply from Stanton Optical - Sacramento (Arden-Arcade)

Reply from Stanton Optical - Sacramento (Arden-Arcade)
The Sacramento crew in the store was amazing! Those folks should be running the company.

Reply from Stanton Optical - Sacramento (Arden-Arcade)
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.