Stanton Optical - Orange Park Reviews 

no issues love this place

The staff is very professional and makes you feel at home.

I ordered my glasses in-store and everything seemed fine at the time, but the pickup experience was disappointing.

When I came in to pick them up, I was told to sit down. The employee asked for my name and number, then said nothing else. She sat across from me on a computer and iPad without explaining what was going on. After waiting in silence, I had to ask what was happening, and only then was I told we were waiting for a doctor on a video call. That should have been communicated upfront.

Once the doctor joined, I was given glasses that were not the ones I selected. I chose brown and tan frames, but was handed black ones. When I pointed it out, I was repeatedly told the receipt showed black, instead of anyone considering that the order may have been entered incorrectly.

I even showed a photo from the day I chose my frames, but there was still resistance and a passive-aggressive attitude. I asked for someone else to help, and while the issue was eventually fixed by switching the lenses into the correct frames, there was no accountability. I was simply told it may have been a “glitch.”

I paid $180 out of pocket after insurance. For that, I expect clear communication, professionalism, and respect. This experience felt dismissive and poorly handled.

I’ve had better experiences with their north side location before, but after this visit, I will not be returning.

Please retrain staff at this location on basic customer service and problem-solving. The way customers were greeted , including others who walked in, was disappointing. If I hadn’t already paid upfront, I would have left.

The service that Rachel provided me when I walked in the door was amazing. It had been years sense I had been to the ophthalmologist and the way she greeted me and the teams guidance made my experience flawless.

Cecil was able to replace Progressive lenses previously purchased due to mother with Dementia having issues getting use to them. He did it with style and grace and made my mother feel important.

Service politely

They have a great selection of frames to choose from. The staff are knowledgeable and try to help you with your choices and come to the best decision.

I got a coupon on my email so I decided to set up an appointment when I got there I told them that I only had so much money to spend and then I needed to get glasses they were supposed to do a free eye exam and they wound up charging me $600 when it was only supposed to be $135 I told her I couldn't afford that and she got it down to almost $400 and one pair of glasses I would not recommend stampton optical to anyone they say one thing get you in there and then charge you a whole bunch of money for things you didn't ask for I told them I needed the bare minimum I need a pair of glasses and didn't have a whole lot of money

The overall experience was quick, the staff were polite and helpful.

Brandi was the best!! Everyone was great and it was super quick!!

I will never come there again. The sev was bad.

Great and personable staff and quick turn around. I will definitely return!