I felt some of the up charges were not clear and glossed over. The overall experience took much longer than needed (2 + hours). While everyone is very friendly, I’ve just had more straightforward and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I felt some of the up charges were not clear and glossed over. The overall experience took much longer than needed (2 + hours). While everyone is very friendly, I’ve just had more straightforward and... See more
Company replied
I highly recommend Stanton Optical ! They greeted me right away and service is fast ..They were very nice, very respectful. The staff were amazingly helpful very careful with your classes? The staf... See more
Company replied
Over all experience was excellent. Valintina was awesome, I’m glad you went back to the personal touch. The one on one eye examinations is 100% better. I never liked the virtual exams, felt rushed and... See more
Company replied
I was new patient to the company and I was nervous. Eye doctor isn’t my favorite appointment to go to, but the moment I walked I was greeted with very friendly and warm smiles it made my experience th... See more
Company replied
Stanton Optical is one of America’s fastest-growing, full-service optical retail centers, with over 300 locations nationwide dedicated to making quality eye care convenient, accessible, and affordable for the whole family. We offer comprehensive eye exams performed by independent licensed eye doctors, a curated selection of frames, and a full range of prescription eyeglasses and contact lenses to fit every style and budget. Whether you need a routine eye exam, an updated prescription, or help finding the perfect pair of frames, our friendly and knowledgeable team is here to guide you every step of the way. Eye exams are available through same-day appointments and walk-ins – no long waits or scheduling headaches. You can even take a vision test online from the comfort of your own home. And with onsite lens-finishing labs at every location, we can produce single-vision glasses in as little as 30 minutes, so you can walk in and leave with a brand-new pair the same day. We also offer buy online, pick up in-store options for customers who prefer to shop from home. Our mission is to remove the barriers that keep people from getting the eye care they deserve. From accepting a wide range of insurance plans to offering competitive pricing and flexible payment options, we make it easy to prioritize your vision. Our locations are designed to be welcoming and kid-friendly, so the entire family can get the care they need in one visit. Visit stantonoptical.com to find a location near you and schedule your next eye exam today.
Written by the company
1742 N Zaragoza Rd, Suite B, 79936, El Paso, TX, United States

Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
If I could give them 0 stars, I would! Even with an appointment, they took a very long time to see my daughter, and that’s the person ahead of her left, because of the long wait! Furthermore, we still had to wait even longer to be seen by an attendant to get the prescription and pay! Terrible service and terrible wait times! Anywhere else is better than this place…. Don’t bother unless you enjoy waiting and wasting your time!

Reply from Stanton Optical - El Paso (Zaraplex)
Staff is VERY inexperienced. A bunch of twenty year olds who are more interested in hanging out and spreading gossip. The screws they installed on my brand new glasses are so sharp they cut my finger. The technician said that there was nothing she could do about it. And she scratched the frame. The are also very expensive. They claim to offer less expensive frames but all the had where ugly green frames and there most basic lenses are still expensive. Do not go here you’ll regret it.
I went to the Stanton Optical on Sunland Park El Paso on October 5. I ordered two pairs of glasses and used insurance. 7 weeks and 4 trips and 3 remakes later. I took the glasses back for a refund. My lense allowance was restored but not the frame allowance. I called my insurance and it is being held up on Stantons end. So again I am waiting for glasses for another 10 days. I DONT RECOMMEND STANTON OPTICAL FOR ANYTHING.
Went to the Stanton Optical at the Zaraplex on Zaragoza st because of the tv promotion buy one pair of glasses then the second pair the SAME FOR FREE. WELL ITS FALSE ADVERTISEMENT. I did not get a second pair at all and was CHEATED. So when i called because i realized that i did nit get a second pair and it was the reason i went there. I DO NOT RECOMMEND THIS CHEATING FALSE COMERCIAL COMPANY.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.